Metro Prepaid Recensioni 

I had to deactivate my newly purchased meter due to a small mistake with buying 3 pahse instead of single phase unit.
Matthew was very helpful and kind with all the process not forgetting to mention that the process and response was very quick

All is great!

Started using a meter recently, and didn't know the procedure for activating a top-up. Contacted Metro Prepaid by email, and had a response within the hour. They offered a clear and concise explanation of how to activate a token. Very impressive

Query efficiently dealt with, Matthew was a great help help. He is a credit to the company

David in the Metro Prepaid team was very helpful in guiding me to accurately resolve a device query and reloading vouchers.

If had my way i certainly wouldn't use this. The standard charge is a complete rip off. This is proper rip off Britain on bills for what youput on . I would avoid this meter if you could

Excellent customer service,I can't hear well so used the WhatsApp text service, spoke to Mathew within a couple of minutes of my text and problem solved

Ms. Kanna, was prompt and efficient in her replies to my queries and help me with my purchase of credit for the prepaid meter.

Claudette was direct and straight to the resolution of my request. Thank you and keep up the good work

David in customer service could not have been more helpful as he kindly explained to me how my metre worked, and very patiently read out the codes to me over the phone so I could enter them with his support. This is the first time I have used metroprepaid UK and I feel like I’m in good hands.

Matthew has been absolutly great, I have contacted him on numerous occasions during initial setup and with questions tenants raised and when adding new meters, is always polite, efficient and generally an asset to the company.

Calvin, Metro Prepaid, very helpful today and achieved my goal, thank you, Calvin.

Welldone. Excellent job Justin !!!!!

Had an issue with topping up but Matthew sorted it out in an efficient and friendly manner

I recently moved in to my place and I didn’t know how it worked. Today my light went offline and I had literally just topped up, it didnt make sense. I called prepaid metro and the response was very quick. David helped me get my electricity back on. I was very impressed and thankful. Thank you David

Mathew was excellent got meters registered really fast

Very happy with the service from john, helped with what i needed, thankyou

Recently add in new metro prepaid electric meter in my studio , David one of person on phone conversation helped nicely friendly polite to register my details and helped how have to used thanks again DAVID!

Unfortunately, I am once again having to leave a negative review because it appears to be the only way to get a prompt response from this company.

I have attempted to use the official support channels promoted on the company’s website, yet when I genuinely need assistance, responses are slow or non-existent. Ironically, the quickest responses I have received from this company have come after leaving negative feedback on Trustpilot. The fact that I feel forced to return here again just to get attention for another unresolved issue says a lot about the effectiveness of the customer support process.

This latest experience has left me without electricity due to issues that were completely outside of my control. As a disabled customer, the impact of this is far greater than a simple inconvenience. Electricity is not a luxury; it is essential to my ability to live independently, prepare food, maintain hygiene, keep my living space comfortable, and carry out basic daily tasks.

What has been particularly frustrating is the feeling of being ignored while dealing with an urgent situation. I reached out through the channels the company itself directs customers to use, only to be left waiting while I remained without power. During that time, there was little reassurance, little urgency, and no certainty as to when the issue would be resolved.

The stress caused by this situation should not be underestimated. As a disabled customer, prolonged uncertainty and disruption can have a significant effect on both physical and mental wellbeing. Being left without an essential service because of a failure that was not my fault made me feel powerless and abandoned by the very company responsible for providing that service.

I should not have to leave a public review to receive the level of attention that should already be available through official support channels. Yet here I am again, because previous experience has taught me that this is often the fastest way to get a response.

I hope the company takes this feedback seriously and improves both its customer support and its handling of vulnerable and disabled customers who rely on its services every day.

I had a Metro prepaid meter installed on Friday and when installation was complete topped it up with £50. However this morning there was no electricity and I telephoned the Help Desk and spoke with David, who was extremely helpful and guided me through entering the required code. Thank you David.