Good and intelligent service from MATTHEW. Rare and pleasant where most service providers fob you off onto robots or idiots. I'm assuming you aren't a bot Matthew!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Leggi di più
L'azienda ha risposto
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
L'azienda ha risposto
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Informazioni di contatto
Regno Unito
- metroprepaid.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great Customer Service
Justin was extremely helpful and efficient. He very quickly found the information that I needed and said that if there were any further issues to come back to him. Great customer service.

Risposta di Metro Prepaid
I spoke to Justin and everything was…
I spoke to Justin and everything was very easy very straightforward great experience

Risposta di Metro Prepaid
Through WhatsApp I chatted to John and…
Through WhatsApp I chatted to John and he was very helpful plus he knew what I wanted before asking him more questions. Thanks John excellent service and all the best

Risposta di Metro Prepaid
I would like to thank Emmanuel for his…
I would like to thank Emmanuel for his patience, support and for being a human who cares and help people thank you very much sir

Risposta di Metro Prepaid

Risposta di Metro Prepaid
Justin! Top man!
I am a property manager and had an issue with a meter for a vulnerable tenant of minewho was getting worked up by a red flashing light on her meter.
I first called and was met with a rude member of the team who eventually hung up on me. However, Justin answered when I called back and was very helpful from the beginning. As soon as he asked for my meter number, I knew he cared to do his job accurately and hastily regarding the situation for my tenant. He checked everything thoroughly and I was satisfied with the service knowing I can call and eventually get the assistance needed when necessary. Thanks Justin!

Risposta di Metro Prepaid
Most of metro meter agents are very…
Most of metro meter agents are very good but the service faqeeah gave it was exceptional she was very helpful and knowledgeable.Thanks for your help faqeeah👍👍👍👍

Risposta di Metro Prepaid
Khabane and Matthew were very helpful…
Khabane and Matthew were very helpful for my registration. I recommend them.
It is a new experience for me with this company.
Thank you very much.
Stephen

Risposta di Metro Prepaid
Very happy with the prompt customer…
Very happy with the prompt customer service. I often need to contact them for meter info etc. and they always respond quickly. I recently spoke to Khabane who was very helpful in finding the solution to my issue.

Risposta di Metro Prepaid
Matthew was quick to respond and assist…
Matthew was quick to respond and assist me with my question.

Risposta di Metro Prepaid
Just want to say a massive thank you to…
Just want to say a massive thank you to David today he has been so patient and understanding, he has helped me with everything i need. If he is not a supervisor or manager he should be he is a brilliant asset to Metro, again thank you David for your patience and understanding

Risposta di Metro Prepaid
Absolutely disgusted in this company
Absolutely disgusted in this company . Landlord's us these companies because they are just as bad . Example buy electric from payment, pay by phone , Opayo by Elavon or PayPal get charged and fee so £20.00 won't give you that amount it'll give you say £17.00 after they take their fee . Also checkout the charge per kw (that'll interest you) . Once again the poor hardworking people are punished by a multi international company using outside customer service assistants. Disgusting how you get away it .

Risposta di Metro Prepaid
The team is always being helpful
The team is always being helpful, specially today Matthew & Ncumisa N both helped promptly.

Risposta di Metro Prepaid

Risposta di Metro Prepaid
Quick easy service on WhatsApp by…
Quick easy service on WhatsApp by Ncumisa

Risposta di Metro Prepaid
I was having issue for the top up and I…
I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was really helpful thank you Justin! Really appreciate your help

Risposta di Metro Prepaid
Got temper message on metro meter spoke…
Got temper message on metro meter spoke to customer service really helpful and guide me through really polite and professional manner thanks metro team 👍

Risposta di Metro Prepaid
Ncumisa
My agent who delt with my request was quick polite and very helpful my agents was ncumisa very well pleased massive thank you to Ncumisa

Risposta di Metro Prepaid
PRECISE INFO AND ACTIONS
Friendly .. educated .. well spoken English

Risposta di Metro Prepaid
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