Merit Administration Recensioni 

206
TrustScore 3.5 su 5

3,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Overall, demerit experience was very seamless and easy if it wasn’t for my representative at the dealership, it would’ve been much more difficult. It took a bit more time to expedite since my claim re... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I was required to make all past service documents available. Sometimes this can be a big headache and time consuming. Fortunately I had all my work done at my previous dealership and just needed to... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

My intial cobtact wirg telephone number kept asking if I needed Medicare. It was very annoying. It took two days to connect with someone. Then they questioned my warranty. But in three days it was app... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

They go online and just select random parts and what they cost and say "this is all the amount we will cover because we can find the parts cost this much on this site", but they won't back up those pa... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Compagnia assicurativa
  2. Agenzia di assicurazioni auto

Scritti dall'azienda

USA's Top Service Contract Claims Administration Company


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

206 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(206)

89 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Everybody was helpful and courteous

Everybody was helpful and courteous. They helped greatly with communication with my service company, and helped with resolving the actual mechanical issues.
Their coverage of the repairs was great and the service company received payment immediately.
I highly recommend Merit.

21 luglio 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi, Michael. Your praise means a lot to us! We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.

Valutata 5 stelle su 5

Thumbs up with greatness

First time having service done and it was hassle and your company kept promise on the contract and the service was great with my patience

16 luglio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Margaret. Thanks for your review. We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.

Valutata 2 stelle su 5

It was very difficult to get approval

It was very difficult to get approval. Our car sat in the shop for 3 days waiting! When the approval came in, it was only for 60% of the component cost. The suggestion was offered to "Google" the internet for a lower cost component (the dealer can't do that). Even though there was partial coverage of the component, the calibration and setup were not covered. It won't work without that! (I paid for it since it wasn't an option)

18 luglio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Deborah. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Valutata 3 stelle su 5

My agent took a day off from work let…

My agent took a day off from work let my car sitting there if i didn’t call to check on car for approval would be a extra day lucky it was sent to another agent I was thinking I only had 100 deductible but I had to pay 475 towards work

17 luglio 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi, Margaree(First Name). Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Valutata 4 stelle su 5

Thank you Merit for getting me back on…

Thank you Merit I am greatful for the coverage of the abs brake module.. programming was not included I did I have to pay for that.. my mechanic John is pretty awesome and worked with me and got my car up and running..been going to them for years ..Need great mechanics check out Advance Auto in Pinellas park Florida John is the owner and Chris is one of awesome mechanics..had to give them a shout out.. I was kinda of anxious when the claim first got submitted because it took a while to get approved and it had to go to the higher ups.. I am blessed I had all my records with the same mechanics to show I do keep up my maintenance on my car but again thank you Merit for the blessing of covering my abs brake module I am truly blessed to still be driving my car.. Have a great day Merit insurance Team

18 luglio 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi,Karen. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.

Valutata 3 stelle su 5

Not a happy camper

I was aggrevated I had to pay price differences on parts.I was out 9 days on rental when they only worked on car 2days after approval from ya'll thought i could get remibursed for part of it.

16 luglio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Virginia. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.
Hi, (First Name). Thank you for providing your feedback and letting us know about this is

Valutata 1 stelle su 5

I wasn’t happy with the due to it… my ac compressor wasn’t fix and still have no ac and still paid 545 with no ac

I wasn’t happy with the due to it taking to long was at the shop for almost a month trying to get and approval and on top of that trust still wasn’t fix went it to fix my ac got my truck back and pay way more than expected out of pocket for no ac still ac compressor wasn’t fix cause of tires and lift kit which doesn’t have nothing to do with ac compressor not being covered

12 luglio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Manuel. We're sorry to hear about your recent experience with us. We constantly strive to provide top-notch service and we regret that we missed the mark in your case. Please reach out to us at customerservice@usautomotiveprotectionservices.com and allow us to make it right.

Valutata 1 stelle su 5

Scam scam scam took my money didn't…

Scam scam scam took my money didn't honor wear and tear problem with my vehicle. Canceled policy. Saving my money to pay out of pocket that's what's it all about!

7 luglio 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi,Suzanne. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Valutata 4 stelle su 5

Claims Outcome

Timely responses by representatives by Customer service as well as the appraiser!

3 luglio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Anetta. We’re so happy to hear you had a great experience with our customer service and with our claims team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

Valutata 5 stelle su 5

This was the first time using Merit

This was the first time using Merit. My vehicle has been running great and being maintained as needed. But my air conditioning stopped blowing cold air, I took it to get looked at. It needed to be repaired.

4 giugno 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi, PJN. We’re so happy to hear you had a great experience with team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.

Valutata 1 stelle su 5

This is the third time that I’ve had a…

This is the third time that I’ve had a problem getting any repairs covered fully. Back up camera went out there was a delay for 2 1/2 days while I ran around, trying to find my oil receipt even though they have that information from Carfax that I did get my oil changed. Secondly, it was an aftermarket part for 800. The repair shop was able to do some work and found the part for 515 and they only paid 367. They kept telling me that the repair shop was charging too much although I called around to several others Most of won’t even work with Merritt because they lowball them and secondly, the other places with good reviews in my small town would’ve charged the same thing or more. It’s getting to the point where repair shops won’t even accept it because of the low bowling. Tried to cancel with US automotive and it would just be too much stress. Beware they do everything they can to not pay your claim.

17 giugno 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi, Tonia. We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at customerservice@usautomotiveprotectionservices.com, and a representative from our team will be happy to assist you.

Valutata 3 stelle su 5

It seemed like someone was working very…

It seemed like someone was working very hard not to approve my claim and some one was trying to help me on the down low. It also to a long time for it to get approved. After that everything went smooth.

11 giugno 2025
Logo di Merit Administration

Risposta di Merit Administration

Hello, Shawn. We deeply regret to hear that your experience wasn't up to the mark. Our customers' satisfaction is our priority and we're sorry to hear that we fell short. We would appreciate the opportunity to resolve this. Please connect with us at customerservice@usautomotiveprotectionservices.com at your earliest convenience.

Valutata 2 stelle su 5

I was not happy when I had a 1300 bill…

I was not happy when I had a 1300 bill you all only paid a little over 4 hundred after paying 110.00 a month for 2years.and I called 3 times to get answers and no one could tell me anything.

6 giugno 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Linda. We appreciate you taking the time to give us your feedback. We're genuinely sorry that you've had a less than satisfactory experience with us. Please reach out to us at customerservice@usautomotiveprotectionservices.com so we can rectify this situation promptly.

Valutata 5 stelle su 5

My experience with Merit

Dave was very good in explaining the steps and always answered or called back. I will tell others about merit.

2 giugno 2025
Logo di Merit Administration

Risposta di Merit Administration

Hello, Rhoda. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Valutata 5 stelle su 5

Communication is key!

Took a few phone calls working with the dealership and warranty policy holders, but overall 10/10 got my vehicle fixed!!!

12 giugno 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, D. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.

Valutata 5 stelle su 5

This product is great

This product is great! I literally just got off the phone w mechanic and got my claim approved. $1850 saved. Thank you

12 giugno 2025
Non scritta su invito
Logo di Merit Administration

Risposta di Merit Administration

Hi, Jay. We're delighted to know that our claims team served you well! Your review is appreciated and if you need any assistance in the future, please remember, we're just a call away.

Valutata 5 stelle su 5

Great experience with having to replace my tire rods

Great experience with having to replace my tire rods on my truck. Repairs were expensive but I only had to pay out of pocket my deductable which saved me stress and money! Thanks Merit!

5 giugno 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Jacob. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Valutata 1 stelle su 5

What’s the point

I’ve tried to use you 2 times now I’ve had to come out of pocket both times. More money than you put up by far. I don’t see the difference between not having extended warranty and using ur services . You suck plain and simple!

3 giugno 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Keith. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.

Valutata 5 stelle su 5

I was very relieved

I was very relieved that my extended warranty were handled all that I needed and that I have put into I have referred you to another senior that needs your help. I thank you for all that you have done for me. For sometimes I’m not always sure what will be covered. It confuses me.
Appreciate you

28 maggio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hello, Sheila. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!

Valutata 5 stelle su 5

Help was fas

Help was fas! Wish I could say the same to the dealership

28 maggio 2025
Logo di Merit Administration

Risposta di Merit Administration

Hi, Kirby. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più