I purchased the slim trimmer thru Target online. The trimmer worked out of the box, but didn’t work after the first time i tired to recharge it. I emailed customer service and received a promp... Leggi di più
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Scopri cosa dicono le persone
Subpar Product. Shady selling tactics, to hook you into a subscription. Will charge re-stocking fee if you try and return.
It was great until it stopped charging less than 3 years after purchase. Contacted customer service for help and they offered nothing. Just a plain “its out of warranty, nothing we can do.” Absolutely... Leggi di più
L'azienda ha risposto
This purchase was an upgrade from my last rechargeable razor. What I love is that I can use it in the shower or not. It’s quick to grab and tidy up where needed, the blades stay sharp for a long while... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
High-quality grooming tools designed with you in mind...
Informazioni di contatto
3,5
Nella media
645 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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A little mis-advertised, but a good company
I do think the products are slightly mis-advertised. The trimmer is most definitely a trimmer, and you cannot get a 'bare' shave as they advertise. The closest shave I could get was a couple of mm, which wasn't really what I was after. The attachable combs are also slightly mis-advertised; they are not adjustable, they just have 2 lengths, depending on how you attach them. Adjustable implies you can have any length between the range advertised, which is wrong.
However the trimmer seemed very well made, and was light and comfortable to use. I like that the blades can be replaced, making it a more environmentally friendly product than other products on the market. I decided to use their money back guarantee and returned it, even after using it, and the whole process was seamless and easy, so I can't fault their customer service. It was a shame I had to pay for the return postage, but that's a small price to pay considering I was allowed to return it after using it.
20 maggio 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Hannah,
Thank you for leaving a review.
We're sorry to hear that you're not satisfied with the performance of our Trimmer. The Trimmer is designed to provide a barely-there look when used without the guard (guide comb). It doesn't give a close shave like a razor, but it's a safer option that provides a comfortable and enjoyable experience while avoiding nicks, tugs, and ingrown hairs.
We're glad to hear that you're pleased with its quality and how easy it is to use. Additionally, we're happy that you were able to return your item within our 30-day Satisfaction Guarantee and receive a refund.
Your feedback will be relayed to our team so we can continue improving our products and the overall experience for our customers.
Best,
Team Meridian
منتجاتها ممتازه جداً
منتجاتها ممتازه جداً
وانا سعيدا جدا بتعامل معهم
22 giugno 2024
Non scritta su invito
Risposta di Meridian Grooming
*يرجى ملاحظة أن ردنا كان مكتوبًا باللغة الإنجليزية ثم تمت ترجمته إلى اللغة العربية باستخدام مترجم عبر الإنترنت. نعتذر مقدمًا عن أي شيء قد يضيع أثناء الترجمة.*
مرحبا عمار،
شكرا لأخذ الوقت لترك التعليق. يسر فريقنا أن يسمع أنك راضٍ عن منتجاتنا.
هتافات للشعور وتبدو جديدة!
أفضل،
فريق ميريديان
Risposta di Meridian Grooming
Hi Chris,
Thank you for taking the time to leave a review. We're glad to hear you're pleased with our products and their performances.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Great products and easy ordering.
3 giugno 2024
Risposta di Meridian Grooming
Hi Dan,
Thank you for leaving a review. We're glad to hear that you're pleased with our products and purchasing process on our website. That's great!
Cheers to feeling and looking fresh!
Best,
Team Meridian
Meridian Pro Shaver
Quick shipping, great product presentation. Shaver is great, easy to use and the ability to use in the shower is great.
14 giugno 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Samantha,
We appreciate the time you’ve taken to share your feedback on our Trimmer and shipping service.
It's amazing that the trimmer has been easy to use, especially in the shower.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Ellen,
Thank you for taking the time to share a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
After reviewing the tracking information, we noticed that the courier marked your order as "delivered" on June 10, 2024.
One of our team members will reach out to you directly via email to resolve your concern.
We’re very sorry for the inconvenience, and we look forward to assisting you further!
Best,
Team Meridian
Risposta di Meridian Grooming
Hello,
Thank you for leaving a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
Looking into this we can see that your order was delayed because of the customs clearance process. We sincerely apologize if this caused any confusion or inconvenience, leading you to believe that it was a scam. However, we are glad that our customer support was able to assist you as soon as you contacted us.
Your feedback is highly appreciated and has been forwarded to our teams. We strive for continuous improvement and hope to serve you better in the future.
Best,
Team Meridian
Love the trimmer and staff
Love the trimmer, it's much more silent then my old one. After almost a year of good use a problem occured. I contacted the company and they swiftly send me a replacement. Very kind staff as well.
8 giugno 2024
Non scritta su invito
Risposta di Meridian Grooming
Hello,
Thank you for leaving a review.
We're glad to hear that you're pleased with the trimmer and the interaction you had with our team members.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Quick and easy customer service
Quick and easy customer service. I recently placed an order and realized I messed up my shipping address. Their team (Joselyn S.) was super helpful in correcting the address and shipping out a new order at no additional expense. I've had my razor for about 2 years now and have had no issues!
5 giugno 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Deanna,
Thank you for leaving a review.
Our team is very delighted to hear that Joselyn was able to assist you with your concern. She is dedicated to providing the best possible service, always going above and beyond for our customers!
We appreciate your feedback and we’ll relay this to our team!
Best,
Team Meridian
I didnt ask for this purchase
I didnt ask for this purchase. I want to cancel every bill in the future. I onli ordered the machine once and thats it.
3 giugno 2024
Risposta di Meridian Grooming
Hi Yedi,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Looking into this we can see that when you ordered the Trimmer Plus, you selected the subscription option, which offered you a special price for your trimmer. Please note that because the subscription option was chosen, a subscription was automatically created with an order frequency of "every two months."
We understand that some of our customers may overlook our renewal terms and their ability to cancel a subscription before its scheduled renewal. In these cases, we would always be happy to help our customers with the subscription cancelation process and issue a full refund on any unopened and unused items that our customers choose to return following our Return Policy.
We appreciate your feedback and will reach out to you directly via email to assist you further. Thank you for your understanding!
Best,
Team Meridian
Misleading customers
The machine is good, but the company purchase policy is misleading to its customers. I made a purchase of the trimmer and after 1 month I received a confirmation for another order without my notice. It’s a hidden default option in their website where they subscribe you without your notice in another purchases.
3 giugno 2024
Risposta di Meridian Grooming
Hi Ahmad,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Looking into this we can see that when you ordered the Trimmer Plus, you selected the subscription option, which offered you a special price for your trimmer. It's important to note that because the subscription option was chosen, a subscription was automatically created with an order frequency of "every two months."
Kindly note that a subscription cancelation must be done before the scheduled renewal date. We also understand that some of our customers may overlook our renewal terms and their ability to cancel a subscription before its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused items that our customers choose to return following our Return Policy.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Ali,
Thanks for your feedback. It's awesome to hear you're enjoying using our product.
Cheers to feeling and looking fresh!
Best,
Team Meridian
First trimmer faulty, replacement also faulty. Waste of money
Purchased first trimmer in Jan 2023. It wouldn't switch on around Sep 2023, after some back and forth, got a replacement under 1 year warranty. Fast forward to May 2024, the replacement has the same fault again. Totally unreliable product or low quality control.
Could not get a replacement as the original purchase was over a year ago. I make my peace with that. Cautionary tale for anyone else who wants to try their luck, if unlucky, you'd get a bad egg. We should not have to rely on warranty claims or pay for an extended warranty claims period. Spend your money somewhere else
20 maggio 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi K Chan,
Thank you for leaving a review.
We're sorry to hear you had a negative experience with your trimmer. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
While we are happy that our customer service team was able to provide you with a replacement in accordance with our warranty policy, we are sorry that the replacement trimmer was faulty after some time.
We’ll be sure to relay your feedback to our team so we can continue improving our products and the overall experience for our customers. We would also like to take another look into this and assist you with a solution, so we will be reaching out to you directly via Trustpilot to request additional information that can help our team identify your Meridian account. We look forward to assisting you further.
Best,
Team Meridian
The shipment is takin so much time
The shipment is takin so much time. I orderd 17 days ago, and the shipment is still not even close
29 aprile 2024
Risposta di Meridian Grooming
Hello,
Thank you for leaving a review. We’re sorry that you had an unpleasant experience and that you did not receive your order yet.
This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
Looking into this we can confirm that your order is on its way! It should arrive within 10-25 business days from the moment it was shipped to your address.
If your order doesn't arrive within this time frame, don't hesitate to get in touch with our customer support team for further assistance.
We appreciate your patience and understanding!
Best,
Team Meridian
Great product .
Great product .. had razor/ trimmer for over a year now. Just have to get replacement blade’s every once in a while. Works great !!!
16 maggio 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Rob,
We appreciate your feedback. It's great to hear that you are satisfied with your trimmer's performance.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Again didn’t gett the machine contact me
29 aprile 2024
Risposta di Meridian Grooming
Hi Sahar,
Thank you for leaving a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
Looking into this we can see that you have been in contact with our customer support team via email and that they have created a replacement order.
We appreciate your feedback and have forwarded your feedback to our teams to improve delivery and customer experience.
Best,
Team Meridian
Fast delivery and quality product
29 aprile 2024
Risposta di Meridian Grooming
Hi Klant,
Thank you for leaving a review. It's great to hear you were pleased with the delivery time and the product's quality.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Fast response
Everything was ok except that the trimmer got chipped from the first day. The response was prompt though, I am soon receiving a replacement.
29 aprile 2024
Risposta di Meridian Grooming
Hi Denisa,
Thank you for taking the time to leave a review.
Here at Meridian, we're sorry to hear that you had this unpleasant experience with our Trimmer. However, we're glad that our customer support team was able to assist and rectify the issue.
We appreciate your feedback.
Best,
Team Meridian
Dreadful
Customer service very helpful sending a second razor after first one wouldn’t switch off. First one now charges but won’t switch on at all. Second one has exact same problem as the first one and just switches on at will and will inevitably just die like the first one.
Cover snapped straight away as impossible to get on and off the razor.
Multiple design faults
29 aprile 2024
Risposta di Meridian Grooming
Hi Michael,
Thank you for leaving a review. We're sorry to hear that you had a negative experience and have experienced a similar issue with the new trimmer.
We are pleased to hear that you are satisfied with the assistance provided by our customer support team. Upon receiving your claim, our team investigated the issue and placed a replacement order for the new trimmer to be shipped to you as soon as possible.
Please know that customer satisfaction is our top priority, and we take situations like this very seriously. We appreciate your feedback and we have forwarded this to our team so we can continue to improve our product and the overall user experience for everyone.
Best,
Team Meridian
Fast delivery, good product
Delivery was fast and nicely packed, product was easy to use
28 febbraio 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Nicholas,
We appreciate your feedback. It's great to know that you're satisfied with our product and services.
Cheers to feeling and looking fresh!
Best,
Team Meridian
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