Mercedes Recensioni 

Great service from Kostas Mercedes roadside assistant agent. Thank you for listening and helping me. Keep up the good job.

Without prejudice
Thank you for your email. I must express my disappointment with the response received and believe the decision to be unduly harsh given the circumstances. I am writing to respectfully ask that you reconsider your position based on the full context of the incident and the technical faults present at the time.
Background and Incident Summary
Prior to the breakdown, the vehicle's navigation system was faulty and the car was with Mercedes-Benz of Oxford for four days, during which the engineers had to escalate the issue to Germany. I would like to understand whether this fault was connected to the later issue with the cooling system — and, if so, why the vehicle was returned to me in a potentially compromised condition?
On the day of the incident, the following additional faults were experienced:
Faulty parking sensors (video evidence attached)
Cruise control / Distronic system failure
Warning for front left indicator failure
A low coolant warning light appeared, but it did not appear urgent and gave no sign of imminent risk
A “Stop Vehicle” message flashed up but again, the car was driving normally with no indication of engine overheating.
As a loyal Mercedes customer — this being my fourth vehicle — I trusted the engineering and software integrity of the car. I did not expect such a failure on a 16-month-old £78,000 vehicle.
The situation escalated only when the tortoise warning light appeared and the rev counter stopped responding. At that point, I acted as any reasonable person would when travelling on a busy motorway with a toddler in the vehicle — I pulled over at the first safe opportunity, which was a lay-by off M40 J9. This was a frightening and highly stressful experience for me and my family.
To further compound the confusion, upon stopping, the car’s system incorrectly alerted emergency services that it had been involved in a collision and was on fire, which it was not.
Concerns Regarding the Diagnosis
The attending roadside engineer from Mercedes-Benz seemed relatively relaxed and did not suggest any serious damage had occurred. However, Mercedes-Benz Oxford has now advised that the vehicle requires an entirely new engine.
This raises further questions:
Is a full engine replacement the only possible remedy?
I've asked how their complaints department sought a second opinion before approving such a costly diagnosis?
Could there be an incentive to recommend a new engine based on resale value when the lease ends?
I believe this situation warrants an independent inspection by another authorised Mercedes service centre to obtain a detailed, impartial assessment.
Request for Re-evaluation
While I understand your initial view may be based on the technical data available, I urged them to reconsider in light of the broader context. The situation involved multiple software anomalies, mixed signals from the vehicle, and my genuine belief — based on prior experience with the brand — that this was not a serious mechanical fault.
This entire ordeal has left me deeply upset and shaken. I've asked if we are unable to reach a fair and reasonable resolution through this channel, but have heard nothing back.
I had hoped Mercedes, as a brand that prides itself on reliability and customer loyalty, will take this matter seriously and re-evaluate the case accordingly However I'm yet to see this and am still waiting.....

Mercedes-Benz of Colindale has delivered the best experience so far. I want to thank Ikram for helping me choose a Mercedes-Benz CLA 200 AMG Line. He is very knowledgable, friendly and a kind dealership. He always provide the best experience for every car that I buy from this branch.

I highly recommend anyone to buy the car models from him. You will receive the best professional advice on each car model.

Thank you Ikram for your help.

We had a terrible experience with Mercedes-Benz, and I feel it’s important to share it.
Seven months ago, we applied for financing through Mercedes-Benz. The process was unnecessarily complicated, involving open banking, and it took nearly ten days. Eventually, our financing was approved, and we placed an order for our car.
After waiting for seven months just before we collect the car, we were told that we needed to go through the entire approval process again due to a policy requiring a second financial check before picking up the car. This time, our financing was rejected. After all this waiting, we were left stranded, and no one at Mercedes-Benz has taken responsibility.
When we contacted Mercedes-Benz, we were repeatedly told that they don’t know how their finance department was handling things. We waited another ten days for the second financing decision, and after the rejection, no one reached out to apologise, explain the situation, or even communicate with us properly. We’ve been the ones chasing emails and making calls, trying to figure things out on our own.
We are extremely disappointed. We have dealt with brands like Porsche, Audi, and Maserati in the past, and they have always been professional, respectful, and well-organised. Their processes were smooth and efficient. Unfortunately, our experience with Mercedes-Benz has been the complete opposite.
After seven months of waiting, we now have no car, we lost time without placing an order elsewhere, and we are forced to start over from scratch—potentially waiting another several months. This has been incredibly frustrating and disappointment,

Hi I have visited Northampton Mercedes on third of March. Ask them to change my evaporator with labour including the parts I was quoted for £1630 then to be sure if his evaporator or not they charge me again £93 which fair enough. Then the company come back to me ask £2300 which was seven hours previously labour should I be? Then they go after 10 hours for the labour rip off they meant to call me back to give me some discount. I have not received any phone calls or TEX I have all the paperwork to prove they gave me a quote for what they said. not happy how I’ve been treated will not go there ever again.

You constantly get told when buying a Mercedes it’s a luxury brand! Yet where is the luxury?

Purchased by Mercedes C200 from Hemel Hempstead which was a main dealer until it became a franchise. That’s then the issues started. They (Hemel Hempstead Mercedes Franchise) broke something during a service in 2022 and refused to admit fault. An oil leak was eventually fixed by Reading Mercedes and it cost me £350, I was offered a £100 voucher to apologise for. Mercedes which I refused to go with the Motor Ombudsman who after 2 years explained they couldn’t process the case as the Franchise wasn’t registered with them! In 2023 the vehicle was serviced by Reading Mercedes. They must have located one of the spark plugs incorrectly, as a ticking noise developed. It was serviced by Beaconsfield Mercedes who couldn’t identify the issue.

In 2025 I went to book in with Mercedes Slough to be told my service plan wasn’t active. I discovered it was cancelled in sept 2024 with no contact to explain this. 5 years after purchase. It would be £900 for a full service and I paid £48 a month for 6 months getting nothing for it.

In Feb 2025 I got the car serviced by a local company for £285 and they discovered an issue with the spark plug and resolved.

So Hemel Hempstead Mercedes broke my car during a service and didn’t admit fault. Reading Mercedes eventually fixed this and said as it was a different Franchise they couldn’t do this fix for free. They then broke the car again when servicing the vehicle in 2023! That’s what luxury gets you!

Mercedes Service Plan is clearly a scam. Just go direct to a local Mercedes if you must, but honestly you don’t get what you have paid for!

I’ll be glad to get rid of this car and never buy another Mercedes again. It seems my issues are echoed across the country.

Refund for service plan cancellation.
I been given a date by when this would take place. The date came and went, without any prior notice, I had to follow it up they gave me a second date for about 8 days later, the same thing happened (no notice). So I contacted them again, they have since told me that it will take 6 more days. I asked why I wasn't notified no answer, and I wasn't given an assurance as to if this will happen again.
On top of all that dealing with my mothers death (the original owner of the car) they repeatedly sent condolences at the start of any emails which at first was appreciated but sadly became depressing 😔. To their credit they stopped once asked.
I've been a mercedes fan for as long as I can remember. So this is a big let down for me.

I am beyond furious with the appalling service I’ve received from Mercedes Taunton. My car broke down in Weston-Super-Mare on February 18th, and I called the Mercedes breakdown service, which involved the RAC. The breakdown happened at 14:30, but my car wasn’t collected until a ridiculous 21:15—over 7 HOURS later—after I was repeatedly given different arrival times, none of which were met. I had to make multiple calls to chase them up, each time getting a different excuse and an empty promise of when they would actually arrive.

The car was finally delivered to Mercedes Taunton the next day. I explicitly told them that the problem was likely the ignition—my car wouldn’t start, even though the battery was fully charged, and all controls were firing up as normal. It was a clear ignition issue.

Now, after an entire week of waiting, I’m slapped with a £200 charge for a “diagnosis,” only for them to admit they couldn’t find any fault. They now want to run ANOTHER diagnostic, but with no guarantees that they’ll find anything. This is utterly outrageous. The problem is OBVIOUS—it's the ignition module!

This experience has been a complete waste of time and money. The lack of professionalism, competence, and basic customer care is beyond unacceptable. Is this really the level of service I should expect from Mercedes? It’s a total rip-off, and I would never trust them again. I can also say that a couple of weeks earlier I visited Mercedes Exeter and had a completely different experience - the difference between the two was Chalk & Cheese !!!

What has happened to Mercedes?

I have owned their vehicles for over 20 years and the last car I purchased was a disaster. The dealers (Bedford and Peterborough) were poor, Peterborough beyond description. Peterborough told me that Mercedes wouldn't honour the warranty (on a vehicle with a new retail price of £86k, that I had owned for less than 6 months). They told me that water in the rear lights was not 'covered'.

The car leaked coolant (weeks waiting for parts and this didn't fix the problem), had a knocking noise, water ingress to rear lights, water ingress to tailgate, play in transmission.

Mercedes took months to look into and eventually collect the defective vehicle providing me with a partial refund.

I will never purchase another Mercedes, but you make your own decision.

If i could leave a minus i would.

Shocking customer service on every level. Logged a complaint no email response. Called customer service to chase who advised the customer advocacy were dealing with the case .Asked to be transferred to this team advised they are unable to do that they can only add notes someone will be in contact. After a further 7 yes 7 phone calls to chase and 4 emails customer advocacy called back.The resolution to the case was unsatisfactory and totally out of touch with reality.

Customer service is Incredibly poor the worst I've ever know.

In one i email i had from Mercedes it quoted We value your support and want to reassure you that Mercedes-Benz is committed to ensuring that your future experiences are nothing short of exceptional.
It couldn't be wider of the mark !

(This review is not aimed at the call handler in the customer advocacy team more at the people who make the decisions i.e. managers with in this department)

Would like to give ZERO stars for this review, but it has to be at least one.

I have had shockingly bad issues with two Mercedes main dealers; the latest one being Mercedes-Benz Cambridge.

One of my cars had a new wind deflector installed by a MB approved independent company, which worked fine for a few weeks, then started malfunctioning.

I took it back and the fault was investigated, which showed the replacement unit was faulty and had to go to a main dealer to assess - nearest main dealer to me is MB Cambridge.

Following a quick 'diagnostic' check MB Cambridge said they would not honour the warranty because they 'believed' the part was damaged during installation.

The independent company (who did the work) and I both said that if the part was damaged during installation it would not have initially functioned correctly. MB Cambridge stood by their statement and refused to honour the warranty.

The arrogance and contempt shown was appalling, and the organisation is clearly all about 'the money' and not a care given to their customer charter or customer satisfaction

Said independent company is owned by a chap who has 25+ years Mercedes experience, only employs former Mercedes Technicians and only uses genuine Mercedes parts.

Needless to say, both of my Merc's will be gone by the end of the year and I will never have another.

Title: Unacceptable – Mercedes-Benz Couldn’t Open Their Own Car!

I never expected this from a brand like Mercedes-Benz. I own a 2024 S-Class, a top-of-the-line luxury car, yet when I needed assistance unlocking it, even Mercedes-Benz themselves couldn’t open it! In a world where everything is online and remote, this is beyond frustrating.

How can a company that prides itself on innovation and technology fail at something so basic? If they can’t remotely unlock their own flagship model, what does that say about their reliability? Extremely disappointed—Mercedes-Benz needs to do better!

Do NOT take out a service plan for the following genuine reasons;
1) monthly payments are plus VAT.
2) servicing and MOT are plus VAT.
3)Dealer can't give copy invoices as they are charged from Head office.
4) Head office say they can't give you copy invoices as the are issued by dealer.
5) customer service depolrable,staff are rude and not interested.

Took car in solihull mercedes for service and steering wheel leather stitching coming undone/fraying and chrome front beading starting to bubble up they took photographs to send to mercedes said it would be repaired under warranty car was 2 years old heard nothing so called in January this year they said they had no record of this and wanted to book appointment to take more photos I said it was a 60 mile round trip could they take them now she went to find out after 40 minutes said the warranty had run out would not do anything else. The way l was spoken to and treated was disgraceful I would never buy a new car or mercedes from this dealership again.

Not surprised to see so many negative reviews for a premium car manufacturer. The car did not have all the features that we were promised AND despite ordering many months earlier, the price changed considerably at point of collection.

I have written to Mercedes Benz customer services at Milton Keynes twice regarding Nox sensor faults with my Mercedes cars, I have not even had the courtesy of a reply.
I have now sold one of the cars and will now sell the other, I will never buy another Mercedes again.

Good job Mercedes my father who is 86 is being refused a test drive for the Mercedes EQE because of his age. Not very diversity and inclusion. I have been cut off 3 times from the customer services and the Mercedes insurance line number they give, doesn’t go through to anywhere. I guess you don’t think customer service excellence is important :(

MERCEDES BENZ CROYDON/PURLEY WAY.
OVERPRICED AND DISHONEST.
Our car went in for a recall for an airbag fault. Mercedes had the car for 6 hours before telling us that the work can not be done until the red airbag light on the dash had been cleared. They told us the work would need to be done to 1) diagnose problem 2) fix the problem. They gave an on the spot quotation of £239 and option of a payment plan split over 3 months.
This quote was for diagnostics only !! When I questioned the quote I was told that this was there HOURLY RATE.
I have since taken the car to a local garage who charged me zero pounds to diagnose the airbag fault, it took him 5 MINUTES. The fault came back as a seatbelt buckle sensor. Immediately after leaving Mercedes Benz the engine management light came on, Mercedes denied any knowledge of this and refused to fix additional problems that they caused while the car was in there care.
The one thing I look for in any mechanic is honestly, it is my opinion that this garage is dishonest and overpriced. AVOID.

Bought a used C Class a year ago, got pushed into buying an extended warranty. No mention that warranty was with a third party not with Mercedes. Even though I asked questions. After a year having spoken to various departments, I’m told it’s via RAC. I think I was miss-sold. They not taking responsibility but was told by phone staff that many customers aren’t told who the warranty is with so I’m not the only one.