MentorShow Recensioni 3380

Bonjour, je suis en formation pour devenir Thérapeute et travaille en tant que Soignante en psychiatrie ( j'ai fais 2 ans d'école d'infirmière avant de me diriger sur une formation de thérapeute) et Mentorshow m'apporte beaucoup dans la stabilisation de mes acquis, il me permet aussi de développer et découvrir des thématiques, savoir que je ne connaissais pas.
Je ne comptais pas renouveler mon abonnement cet été mais le faîte de m'être plus impliquée au niveau des masterclass notamment du coup je renouvellerai mon abonnement cet été car pour moi Mentorshow est un outil indispensable pour le développement personnel et autre.

MentorShow est selon mon expérience la meilleure proposition de programmes et intervenants. Mais ce qui m’a le plus touchée c’est le respect et la bienveillance de tout l’équipe / service clientèle.

Une véritable expérience avec une variété de master classes. Des coaching collectifs passionnants

This company is a fraude and takes advantage of peoples good will. Do not buy anything from them! I wanted to buy a Gabor Mate Trauma Masterclass which was supposed to cost 144 euros, a one time payment, To my surprise they took money from my creditcard for a subscription I never asked for, it was more then 500 euros and they refuse to give my money back!

I, too, signed up for MentorShow after seeing the offer last year for Gabor Maté's course. The course itself was wonderful, and I enjoyed using the platform over the past year.

Unfortunately, I was unaware of the automatic renewal, and within minutes of receiving the notification that the money had been taken out of my bank account, I contacted customer support and requested a refund.

Despite honestly and openly expressing my regret to have to be in a position to request a refund, due to me enjoying the courses offered but, more pressingly, having had my hours reduced at work and genuinely not being able to afford to continue, I was told "Unfortunately, any cancellation request received after the renewal of the current subscription can only be applied to the next billing cycle [...] If you’d like to avoid this kind of situation next year, you can cancel your subscription directly from your personal account."

Not only did this feel like a canned response, but also a bit cold, adding unnecessary "If you'd like to avoid this kind of situation next year [...]".

It was my impression that, given that they HIGHLY publicized the "money back guarantee within 14 days after subscription" tagline on their socials, website, etc., this refund policy would, therefore, apply to a subscription (even a renewal).

Upon reading the fine print (which, of course, you should always do), I realized this was NOT the case, and I am now in a dire position with zero desire to even utilize the program if I am not able to receive a refund.

This is an absolute and complete shame, having not just hooked new users into an unforgivable agreement after WIDELY publicizing the "14-day back money guarantee", it is unacceptable that their answer be, literally, within minutes of being notified of the charge, that there is nothing to be done.

Companies are obligated to obtain clear and affirmative consent prior to auto-renewal terms BEFORE charging your card, and almost all companies now (at least in the UK and EU) offer "cooling-off" periods that allow a customer to cancel or receive a full or partial refund, even after an AUTOMATIC renewal.

Furthermore, I did not receive any renewal reminder email, which is more or less common courtesy nowadays, if not a general requirement.

In fact, in France (where the company is registered), the Chatel law requires that ANY automatic renewals be notified one to three months before a subscription renews.

When I brought the fact that I had not received an email reminder to the MentorShow team, I was sent a "screenshot" of only a line that said 'email sent to contact - operation successful - 8 april 2026 18:00 CEST" (in French).

My email address is not visible in this screenshot, nor is the email content, so I cannot verify that this is even an email sent to me. I have written back and asked for further proof that the email had been sent by forwarding me the original email.

Absolutely stunned by their response, not only because this goes beyond the general courtesy of almost every company in 2026, but also because the company promotes itself on wellness & mental health curriculum, which, frankly, doesn't align well with a cold-canned response to someone struggling financially, who reaches out immediately upon an unexpected charge, and is told "better luck next time".

RIP OFF – Avoid This Company

I almost never leave negative reviews, but this experience crossed the line.

I was charged nearly $600 USD for an automatic subscription renewal that was not clearly visible or communicated to me. By the time I discovered the charge, customer support told me I had missed the cancellation deadline by just 6 days — and therefore they would keep the entire amount.

I immediately explained that this is a huge amount of money for me and that I never intended to continue the membership. The response from Patricia was essentially: “too late, nothing we can do.”

Let’s be honest: they absolutely could refund it if they wanted to. This is not a technical impossibility, it’s a DECISION. A company that truly cared about students and education would show at least some flexibility or basic human understanding in situations like this.

Instead, they hide behind policy while taking hundreds of dollars from people who may not even realize they are enrolled in recurring payments until it’s too late.

Extremely disappointing experience!

The MentorShow has clearly put in the work to offer a very comprehensive program for personal growth as well as a compass heading for professionals in this space.
The program contains a broad scope of topics and will address the many complexities and challenges of being human.
Nothing is perfect and I did run into some navigation problems. Their response came within 24 hours and was caring, clear and helpful.
If you're in doubt I would encourage you to take the risk, it will be worth while.

Le 13.05.26
J’ai moi aussi eu la surprise d’un renouvellement automatique de 288 € après avoir utilisé uniquement une masterclass au départ et ne plus avoir utilisé le service ensuite.

Je précise que je n’ai jamais volontairement supprimé d’e-mail concernant ce renouvellement. MentorShow m’indique aujourd’hui m’avoir envoyé un e-mail que je n’ai jamais retrouvé dans ma boîte mail.

Par ailleurs, dans mon espace compte, je retrouve uniquement l’historique des factures et paiements, mais je n’ai vu aucune mention clairement affichée indiquant un renouvellement automatique annuel de 288 €.

En consultant ensuite les avis, je constate également qu’il y a eu plusieurs retours similaires concernant cette procédure de renouvellement automatique et que je ne suis manifestement pas la seule personne dans cette situation.

Le 18.05.26 Mise à jour :
Suite à plusieurs échanges par e-mail, y compris durant le week-end, MentorShow a finalement procédé au remboursement complet des 288 € ainsi qu’à la résiliation de l’abonnement.

Même si la situation a été stressante au départ et que le renouvellement automatique restait peu clair pour moi, le service client a continué les échanges pendant plusieurs jours afin de trouver une solution.

Je tiens donc à préciser que le dossier a finalement été résolu et que le remboursement complet a bien été accepté.

MentorShow is incredibly misleading. When you think you are signing up for a particular class you are actually signing up for a yearly subscription. I was charged $500 for an automatic renewal. I immediately reached out. They advised to cancel my subscription. I did and then I was told they will not refund any money. Please beware what you are signing up for. Horrible customer service.

My experience of the courses (I took the Gabor Mate Trauma masterclass), was positive. Unfortunately there was an issue alot of other people experienced where there was very little transparency that myself (and others), were given the impression that we were paying a one off fee for the course, but it turned out to be an automatic annual subscription. Meaning one year later we recieved an unexpected fee of $598. Now I have recieved a full refund and apology, and appreciate that matter closed for myself. Hopefully now they are very clear on the issue they will make changes so that this does not happen to other people. Unfortunately the customer services were all automated and I had to come to trustpilot to get some real correspondence by leaving a bad review. I have now updated that review based on the fact they have resolved my personal issue.

Joined a year ago at a 50% reduction to do the Gabor Mate course. Didn’t learn anything that is not already in his books

A year later they take £450 from my account and you are not entitled to a refund.
Beware they set up autoenroll and take the full payment.

The experience with the company known as The Mentorshow has been heartbreakingly abysmal. When you consider the fact that many are coming to the platform having been used and abused, with trauma that may never get resolved, leaving one reduced to relying on techniques to manage their everyday life, it is incredible that the Mentorshow, a business that facilitates the content would put clients through heartache and sorrows to have timely, or consistent access to the content for the time period promised. But The Mentorshow has done just this in my case, requiring me to wait 3 months between initial payment and access to the content with nary a word of apology, or remedy. Customer service was nonexistent and email communication with them evidences a cluelessness and callousness that was shocking. Then today, though three months of access are theoretically owed to me, I was summarily cut off without any word or warning that cessation of access was pending. No courtesy email about my subscription needing to be renewed. Nor was choice to continue or cease honored. An email stating that they had unsuccessfully tried to deduct $598.00 from my bank account was the first indicator that money was due, and when I tried to access my trauma abating studies that I was still in the process of working throughI discovered that I’ve been blocked. Not one word from the company that a payment was pending, or that service would be cut; both were surprises, and in the end, just as I told them some months ago, doing business with The Mentorshow was injurious and distressing. Indeed Drs. Gabor Mate, Bessel van der Kolk, and Peter Levine notwithstanding, The Mentorshow made me pay, wait, and experience trauma anew for the chance to address past issues in a promised/ denied manner/timeframe. It has been a very hurtful experience, and though I will seek the content of the teachers elsewhere, I am sad to have had anything to do with the Mentorshow. Update: Someone named Carla has promised to look into my experience, and get back to me, so this matter is unfolding.

Prompt response and issue resolved quickly. Excellent customer service.

Si j'ai bien compris, il ne faut pas s'abonner sur le site mais sur l'appli, vous pourrez ainsi vous désabonner comme il vous plaira. Je voulais le programme "nouveau départ" de Boris Cirulznik et c'est tout. Je me suis retrouvée sur Mentor+ avec plein de choses dont je n'ai pas besoin. En regardant les conditions générale de vente, j'avais vu que l'on pouvait annuler ourésilier quand on voulait à partir de l'espace personnel, mais c'est faux: Quand j'ai demandé à partir, j'étais engagée pendant un an! Je n'ai jamais reçu de contrat ni de résumé de l'engagement, seulement des factures assez bizarrement rédigées. Dans mon espace personnel, on me propose de réduire mon abonnement de 50%, est-ce sur ce qu'il reste à payer? Ou de passer au Pass Illimité, dont je n'ai pas le prix ni les conditions, qui me seront spécifiées après. Au hasard, j'ai appuyé sur le Pass illimité, sans trop savoir, et je ne sais toujours pas.
Peu m'importe d'ailleurs, j'ai reçu l'enseignement dont j'avais besoin, et maintenant, je veux partir, en ayant payé ce que j'ai consommé bien sur. j'en suis à 160 euros, pour quelques vidéos collectives déjà enregistrées, je pense que c'est bien payé. A noter que sur les appli américaines de psy, vous envoyez un mot au service client, et dans les 10 mn ils vous renvoient un mail comme quoi votre abonnement est résilité sur le champ. Vous ne payez donc que ce que vous consommez.

Update - No one has contacted me.. zero priority.. no one personally has reached.. just a ploy to play down their practices.

Avoid: silent $1,200 auto-renewal and a broken account you can’t cancel from
I signed up to MentorShow’s Unlimited Pass a year ago and have just been hit with a $1,200 auto-renewal charge with no usable warning and no way to stop it.

The issues:
• No renewal notification reached me. MentorShow claim they sent a reminder 40 days before the charge — there is no trace of it in my inbox or spam folder. One email (if it was even delivered) before a four-figure charge is hardly fair and prominent notice.
• Their stated cancellation route is via account settings. The password reset function was broken, so I was locked out of my own account and had no working way to cancel before the renewal date. Conveniently, the reset link only started working after I complained — by which point the $1,200 had already been taken.
• Their response was a templated refusal hiding behind the T&Cs and FAQ, with no goodwill gesture, no partial refund, no acknowledgement that being locked out of your account is their problem to solve, not the customer’s.
This is a textbook subscription trap: high-value annual renewal, weak notification, a broken cancellation route, and a blanket no-refund policy. Reading other reviews here, it is clearly a pattern rather than a one-off.
A reputable business would refund or at minimum prorate when a customer has been locked out of the service they have paid for. MentorShow’s stance tells you everything you need to know about how they treat existing customers once the money is taken.
I am pursuing a chargeback with my card issuer and have referred the matter to Trading Standards. Anyone considering signing up — read the recurring complaints here first, and at the very least set a calendar reminder months before any renewal date.

Attention au renouvellement automatique. Un montant important, soit 288€, un équivalent de 481$. Il s’agit du double du montant de l’offre de lancement.

Malgré que j’ai contacté l’entreprise la journée même, ils ont refusé toute demande d’entente. Je n’ai jamais reçu le courriel d’avis sur lesquels ils s’appuient pour justifier leur facturation.

MAJ 12 mai 2026 : je n’ai reçu aucun suivi de Mentor Show

Bonjour
Suite à échange avec service client, je modère mon avis.
Situation réglée.

The subscription renewal experience was stressful and initially my refund request was refused, which led me to escalate the matter through several channels.

Following further communication, MentorShow ultimately issued a full refund and resolved the case.

I appreciate Carla from MentorShow for staying engaged and helping bring the matter to a resolution.

Absolute crooks. I signed up on an annual membership of $598 PA yet am being charged $147 per month, yes, $1764 per year, more than 3 times what I signed up for. Their website as atrocious with no way of accessing your account in order to cancel, and as others have mentioned their forms are in French. Please be very very careful before signing up. Yes their content is good but the company is dishonest and disgraceful

Update: they have offered me an explanation and an apology, and asked me to amend my review which I agreed to do. As I said, I can't fault the content, they just need to improve the admin sitting behind it

Company engages in very misleading subscription based model which only gives you limited time access, to workbooks etc and automatically your subscription and twice the introductionary offer. Essentially 700 USD for 12 months access to a handful of videos. Terrible model and feels like a scam.