Ordered May 22 said would ship June22, the new date July 8. No one from MELINDA MELINDA JEWELRY let me know of changes. To this date still no jewelery shipped ,alough website says available too be shi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered May 22 said would ship June22, the new date July 8. No one from MELINDA MELINDA JEWELRY let me know of changes. To this date still no jewelery shipped ,alough website says available too be shi... Leggi di più
L'azienda ha risposto
Melinda Maria Jewelry is fabulous. Extremely well made & their customer service is excellent. I shop with them a lot & have never received anything but the best quality & superb customer service. I ha... Leggi di più
L'azienda ha risposto
Absolutely HORRIBLE customer service….still have NO product I paid for early June ….I have made phone calls….6-7 emails with NO resolve….will NEVER buy or suggest anyone else likewise!!!!!!
L'azienda ha risposto
Holy sh*t I've never ordered something that takes this long to ship, especially from a U.S. based company. For context, I ordered my jewelry from Melinda Maria ELEVEN DAYS AGO, and it took SIX... Leggi di più
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Melinda Maria has very bad customer service!!! I have written two reviews with pictures stating the pear necklace I purchased is not wearable due to it twisting the wrong way. They refused to post my two star review; they only post the 5 star reviews. They have ghosted me as well; refusing to answer my emails. I wouldn't recommend. They really DO NOT have a lifetime guarantee!

Risposta di melindamaria.com
I have quite a few of MM jewelry they all hold up beautiful, the stones are gorgeous and secure (never lost a stone)customer service is wonderful and easy.
I never write reviews but reading all the bad reviews I felt I need to share my experience with MM. I am still adding to my collection

Risposta di melindamaria.com
What ever you do, don't buy the mystery box! What a waste of money, they sent me one item that I don't even know what it is! Too small for a half ring, too large for an ear clip only one of them. Two little necklaces that the chain is so thin and short I cannot even get them around my neck. I am gong to have to search out a child. A pair of earrings that pull on my ear ( I guess I will try a different backing on those), and an empty plastic package. So I have no idea what was supposed to be in that. So I received 4 items and 4 little pouches and an extra empty plastic bag.. Seriously, this is so bad that I will not order anything from them. I just don't trust someone that is going to send things they cannot sell. Very poor advertising on their part! And certainly speaks poorly of this company.

Risposta di melindamaria.com
I have been trying to exchange an item I purchased and I keep getting the run around

Risposta di melindamaria.com
First, I love the jewelry itself…
Except It does not hold up as well as as I would like. It tarnishes. But, was OK with that knowing there is a lifetime guarantee!
Except that when you reach out to Customer Service, you are ghosted. I’ve sent many detailed emails as well as phone messages. I received one message, apologizing, but no responses on how I can receive the exchange.
I have purchased at least 10 pieces of jewelry to say I am frustrated as an understatement.

Risposta di melindamaria.com
I received an email from this company saying that I created an account with them, that I did not.
My name was not on the email (so I presume they do not know me), and there is a button on the email to press and visit the shop.
I did not press any button and I marked their email as spam.

Risposta di melindamaria.com
I’m impressed by the Melinda Maria team. I was sent the wrong necklace initially, different from what I ordered. Their customer service team was very fast in expediting my correct order which I received within a handful of days. This was all during peak holiday shopping season but they came through for me. My necklace is really beautiful. It was my first purchase with them and definitely not my last. I look forward to exploring their catalog.
Received my necklace but did not receive the free gift. I sent three (3) emails and left two messages (2) and have heard nothing!

Risposta di melindamaria.com
The necklace is as shown but the customer service is terrible. I bought a necklace and a week later it went on sale so I ask for a price adjustment and they sad no. They have a 30 day return window so a sale a week later being denied doesn't make sense if I could return it still. I also asked if I should just return it and buy the one on sale instead in my same message to them and by the time they got back to me the necklace was out of stock. How convenient for them. They also didn't answer that question they just said no because the sale was a week later. I would have continued as a customer but because of the shady customer service do not recommend.

Risposta di melindamaria.com
This jewelry irritates my neck and I feel just by reading other reviews that I’m stuck with it No I would not recommend and I will never purchase again from Melinda Maria

Risposta di melindamaria.com
Not only does Melinda Maria have great jewelry, they have THE BEST customer service team. They respond within the same day and are all so wonderful. I had a jewelry piece that was damaged and they sent me a new piece right away. All they needed was a picture and they sent a replacement piece. I have made so many purchases in the past three years my entire jewelry is Melinda Maria..I highly reccomend this company..their jewelry is beautiful and you won't be disappointed if you ever do have to reach out to customer service .
Oh and everything ships right away!
By far the BEST customer service I have ever come across. When the post of my earrings broke after a couple of months of purchase, simply posting a picture was enough for them to send me a brand new pair. This type of service is hard to come by. The new set is perfect and I think the first was just a fluke. I’ll be a customer for life. Great designs, quality and price.
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