Tried to transfer from NIB/Qantas silver plus advanced to Medibank Silver plus secure. Have been unable to ascertain if cover will be the same. Transfer process is long. Waiting for clearance certific... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I was very happy with the staff at the Ipswich private hospital and the treatment I received, I am just not happy with having to pay $500 excess when the monthly payments are over $580. Eventually whe... Leggi di più
My doctor told me to urgently get two procedures to check for cancer. The reception was able to cover the entire cost and I’m sincerely grateful, because I’ve been struggling with making ends meet. Yo... Leggi di più
L'azienda ha risposto
I found my contact with Medibank very informative and especially liked how the information that was relayed in the online chat was then emailed to me as a PDF along with other helpful information. The... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia di assicurazioni sanitarie
- Agenzia di assicurazioni
- Broker assicurativo
- Compagnia assicurativa
- Agenzia di assicurazioni sulla vita
- Azienda di assicurazioni per i viaggi
Scritti dall'azienda
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Informazioni di contatto
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4,3
Eccellente
1592 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excess is expensive
I was very happy with the staff at the Ipswich private hospital and the treatment I received, I am just not happy with having to pay $500 excess when the monthly payments are over $580. Eventually when I’m not working I won’t be able to afford such high monthly fees.
14 aprile 2026
Non scritta su invito
Very simple
Very simple. Everything was processed with minimum effort from me.
7 marzo 2026
Non scritta su invito
Risposta di Medibank
Hi Tony, thanks for sharing your feedback! We're really glad to hear everything was processed smoothly and required minimal effort from you. Thanks, -Ane
Lovely knowledgeable lady helped me…
Lovely knowledgeable lady helped me with my query and followed up with more info about my policy via email.
1 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Joanne, thanks so much for your lovely feedback. We’re really pleased to hear our team member was knowledgeable, helpful, and took the time to follow up with additional information about your policy. Thanks, -Ane
Risposta di Medibank
Hi Jasmina, thanks for your feedback! We’re glad to hear everything was easy and there were no issues at all. We appreciate you taking the time to share your experience. Thanks, -Ane
Quick to refund out of pocket expenses.
13 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Lidia, Thanks for your feedback! We’re glad to hear your out of pocket expenses were refunded quickly. Thanks, -Ane
I have been a member for over 30 years…
I have been a member for over 30 years and have never wanted to change.
15 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Debra, thank you so much for sharing this with us. We really appreciate your loyalty and are honoured to have supported you for over 30 years. It’s wonderful to hear you’ve never felt the need to change. Thanks, -Ane
Great service and good claim procedure
Great service and good claim procedure. Thank you
15 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Ronald, Thanks for your feedback! We’re glad to hear you’ve had great service and found the claims process straightforward.
We appreciate you taking the time to let us know. Thanks, -Ane
Covered all of my recent surgery costs
Covered all of my recent surgery costs, (excluding excess) without any issues.
10 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi there! Thanks for sharing your experience with us. We’re really pleased to hear your recent surgery costs were covered smoothly and without any issues, aside from the excess.
We appreciate you taking the time to leave a review. Thanks, -Ane
There were no problems at all.
30 marzo 2026
Non scritta su invito
Risposta di Medibank
Hi Sankaran, Thanks for your feedback! We’re glad to hear everything went smoothly.
Thanks, -Ane
Customer care and indetail info be4…
Customer care and indetail info be4 surgery and about excess
10 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Ashok, thanks for your feedback! We’re glad to hear our customer care team was able to provide clear and detailed information before your surgery, including guidance around excess.
Thanks, -Ane
cataract operation…
Medibank covered my cataract operation minus specialist co-payment and aesthesis co-payment. Nowra private hospital staff were very caring.
14 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Denise, thanks for sharing your experience with us. We’re glad to hear your cataract surgery was covered smoothly, aside from the specialist and anaesthetist co payments.
It’s also great to hear such positive feedback about the caring staff at Nowra Private Hospital. We appreciate you taking the time to let us know. Thanks, -Ane
Didn’t even think about the process…
Didn’t even think about the process until the end. Smooth, unobtrusive and appreciated
13 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Jim, Thanks so much for sharing your experience. We’re really pleased to hear everything went smoothly and that the process was so seamless you hardly had to think about it.
We appreciate you taking the time to leave such kind feedback. Thanks, -Ane
Helpful and Informative
Michael was very helpful in assessing which policy best suited me and gave me lots of information about the different options. He was very good. Keep up the good work Michael!
14 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi there! Thanks so much for your great feedback! We’re really pleased to hear Michael was able to help assess your needs and clearly explain the different policy options available.
Thanks again for taking the time to share your experience. -Ane
Medibank covered a large amount of the…
Medibank covered a large amount of the operation. It was simple. Just provide the Medibank card to the Administrator and it is all completed. No stress.
14 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Fran, thanks for sharing your experience with us. We’re really pleased to hear a large portion of your operation was covered and that the process was simple and stress free — exactly how it should be. Thanks, -Ane
Easy and clear to understand
Easy and clear to understand. Smooth sign up, claims done easily and as hoped for.
14 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Maree, Thanks for your feedback! We’re really happy to hear everything was easy to understand, with a smooth sign up and claims process that worked just as you hoped. Thanks, -Ane
Medibank Private Excels!
Polite, efficient service. The customer service person I spoke with on the phone was able to answer all my questions and wished me the best with upcoming hospital procedure. Great job!
7 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Ray, Thanks so much for your kind feedback! We’re really pleased to hear you received polite and efficient service, and that our team member was able to answer all your questions and support you ahead of your upcoming hospital procedure.
Wishing you all the best with your procedure. Thanks, -Ane
I experienced no problems what so ever…
I experienced no problems what so ever and as so it was all I could have asked for
13 aprile 2026
Non scritta su invito
Risposta di Medibank
Hi Alan, Thanks so much for sharing your feedback. We’re really pleased to hear everything went smoothly and that your experience was exactly what you’d hoped for.
We appreciate you taking the time to let us know. Thanks, -Ane
Easy access to information regarding…
Easy access to information regarding amount of cover
Everything is straightforward once explained.
23 marzo 2026
Non scritta su invito
Risposta di Medibank
Hi there, Thanks for your feedback! We’re glad to hear you found the information about your cover easy to access and that everything felt straightforward once explained. Thanks, -Ane
Too difficult/SLOW.Tried to transfer from NIB/Qantas…
Tried to transfer from NIB/Qantas silver plus advanced to Medibank Silver plus secure. Have been unable to ascertain if cover will be the same. Transfer process is long. Waiting for clearance certificate to be applied long. Qantas tell me sent and I SENT COPY myself.Chat not useful and call wait times very long. Have decided to cancel transfer and reinstate Qantas. They can at least tell me I am covered for upcoming surgery ro eyes.
24 marzo 2026
Non scritta su invito
Risposta di Medibank
Hi Kim, thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this process has been for you, particularly around confirming whether your cover would be comparable and the delays applying your clearance certificate. We understand how important clarity is, especially when you have upcoming eye surgery, and it’s disappointing to hear we weren’t able to provide that reassurance when you needed it.
Your feedback is important to us and helps highlight where we need to improve, particularly around transfer support and communication. If you’d like us to review what happened or assist further in the future, please reach out to us here - https://www.medibank.com.au/contact-us/.
Thanks, -Ane
I found my contact with Medibank very helpful
I found my contact with Medibank very informative and especially liked how the information that was relayed in the online chat was then emailed to me as a PDF along with other helpful information. The follow-up emails in the lead up to my surgery were also very good. I’m not a fan of AI tools, but it was a very good experience.
2 ottobre 2025
Non scritta su invito
Risposta di Medibank
Hi Stacey, Thanks so much for sharing such detailed feedback with us. We’re really pleased to hear you found your interactions with Medibank informative and that the online chat, followed by emailed PDFs and additional information, was helpful for you.
We appreciate you taking the time to let us know. Thanks, -Ane
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