Very easy to talk to. Everything explained well and able to make a real connection with the mediator. Very knowledgeable and gave excellent advice.
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Thank you for making a difficult time easy your vast knowledge and kind manner helped me no end thank you all and specially Vicki Lewis i am sorry I can only give five stars
L'azienda ha risposto
Handled our mediation well and it was a fairly challenging situation. I felt the mediation was fair and honest and the mediator did a great job of proactively setting the tone to keep things moving, a... Leggi di più
Fantastic company. I was able to book an appointment within a few days of contacting them. Had a mediation meeting with Jan Galloway. She was lovely and very knowledgeable. She listened to my concer... Leggi di più
Dettagli dell'azienda
Informazioni su Mediation First
Scritti dall'azienda
At Mediation First we think people deserve a better way of settling arguments than battling it out in the courts.
If you’re involved in any dispute - whether it stems from a divorce or separation, mediation is a simpler and less expensive solution.
We’re the go-to mediation experts throughout the UK for this fast-growing alternative to the traditional solicitor route.
By seeing the whole picture – not just one side or the other – our mediation services work to resolve disputes quickly and keep costs to a minimum.
Why choose Mediation First?
Scritti dall'azienda
- At Mediation First, we understand that resolving conflicts can be a challenging and stressful experience. Unlike the adversarial nature of court proceedings, our mediators offer a compassionate and client-centred approach to dispute resolution. This makes it the preferred choice for a number of reasons.
- Mediation is:
- • Cost-effective: save significant time and money by choosing mediation, avoiding the financial toll of court fees.
- • Private and confidential: your privacy is safeguarded in mediation,ensuring sensitive matters stay private.
- • Client-centred: mediation focuses on helping you understand your options and find mututally agreeable solutions.
- • Cooperative: mediation fosters understanding and cooperation, preserving vlauable personal and professional relationships that court battles often strain.
Accredited FMC Family Mediators
With Mediation First you can be sure that your mediator is a professional in their field and has not only completed a short training course.
All of our mediators have achieved FMC accreditation status with the Family Mediation Council - a process that normally takes around two years to complete and requires ongoing professional development.
Informazioni di contatto
Park House Business Centre, 10 Park Street, Bristol, BS1 5HX, Bristol, Regno Unito
- 0330 320 7600
- office@mediationfirst.co.uk
- mediationfirst.co.uk
Move Forward with Mediation First
4,6
Eccellente
351 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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The facilitator was very professional.
11 agosto 2026
Vicki skillfully and gently guided me…
Vicki skillfully and gently guided me through, enabling me to be open and straightforward in spite of covering some painful matters and my initial anxiety about the process.
I was content and relieved that we reached the best outcome with the 2 options that she suggested for me for potential certification. I thank Vicki for that.
13 agosto 2026
Risposta di Mediation First
Hi Pamela,
Thank you so much for taking the time to leave this review of your experience with our mediator Vicki.
It is really good to hear from you that despite your initial anxiety she was able to help with the matters you wished to discuss.
Our mediators are very experienced, knowledgeable and are accredited with Family Mediation Council, and so even where a case does not proceed to mediation having the one-to-one time with a professional mediator during the MIAM can be extremely valuable.
I will pass on your comments to her and wish you all the best in the future.
Best wishes
Tom
Mediation First
Very polite and professional
The service was very easy to use. The staff were very polite and the mediator by the name of Will Steward, who was appointed for my mediation was very experienced and made the whole mediation process comfortable and easy.
4 agosto 2026
Risposta di Mediation First
Hi,
Thank you for taking the time to leave this review of your experience with us.
It is really great to hear that you felt Will made the experience comfortable and easy for you.
I will very happily pass on your comments to Will and thanks again for your kind and positive words about using Mediation First
Best wishes
Tom
Mediation First
Highly Recommend!
I had a great experience with Will at Mediation First. From the beginning, he was professional, approachable, and really took the time to explain everything clearly. He made what could have been a very stressful situation feel much more manageable.
Will was patient, fair, and always made me feel listened to throughout the process. His communication was excellent, and I always felt informed about what was happening next.
I would highly recommend Will and Mediation First to anyone looking for a supportive, knowledgeable, and professional mediator. Thank you for making such a difficult process much easier.
4 agosto 2026
Risposta di Mediation First
Hi,
Thank you so much for taking the time to leave this review of your experience with our mediator Will Stewart.
We really appreciate that our clients are going through what can be a extremely difficult time in their lives when they come to our service and so it really welcoming to hear that Will was able to make this easier for you.
I will pass on your kind comments to him and wish you all the best for the future
Best wishes
Tom
Mediation First
So friendly and welcoming
So friendly and welcoming. A very quick appointment which was straight forward and simple. Would definitely recommend. Thank you 😊
23 luglio 2026
Effective mediation, fair and honest
Handled our mediation well and it was a fairly challenging situation. I felt the mediation was fair and honest and the mediator did a great job of proactively setting the tone to keep things moving, at the end of the first session. I felt that I carried the 2nd session a little but overall, I am happy and would recommend their service to others.
21 luglio 2026
Good communication before the…
Good communication before the appointment.
Ease of booking.
Mediator clearly explained everything to me, so I left feeling informed of my options.
21 luglio 2026
They was very clear in there…
They was very clear in there information they gave me an if I needed something explaining they helped to explain what I needed answering. Very very good service
27 luglio 2026
The Team were professional
The Team were professional, informative and supportive of additional needs, Though the other party requested a different service this one worked hard to restore the peace between both parties.
24 luglio 2026
No help at all because it wasn't a…
No help at all because it wasn't a legal battle. I thought mediation was in place to avoid a legal battle
9 luglio 2026
Risposta di Mediation First
Dear Lucy,
Thank you for taking the time to leave your review of your experience with Mediation First.
It is always disappointing to receive a negative review and in response I thought it may help to explain the situation – this is done whilst respecting the confidentiality of your meeting with our mediator.
Your initial one-to-one meeting was covered by legal aid funding and in that meeting, as in all initial meetings, you were presented with information about family mediation and other non-court dispute resolution options. The mediator also discussed the specific circumstances that you were looking to mediate about in relation to your daughter to see whether mediation would be safe and appropriate. As the potential mediation would be funded by legal aid the subject of the mediation is required to meet certain criteria, as set out by the Legal Aid Agency, to ensure it falls within the scope of public funding.
Having talked through your specific situation our mediator had to conclude that it did not constitute a matter that could be resolved within the family courts. In your case, therefore, the mediator could only come to the conclusion that legally aided mediation for this matter would not be possible at this time.
I appreciate that this may be have been disappointing to you, however, should your circumstances change in the future then we would of course be more than happy to facilitate a mediation should that be the most appropriate way to proceed for all parties concerned.
I wish you all the best for the future.
Tom
Mediation First
Efficient and effective support
Efficient, effective support that helped reach an agreement
9 luglio 2026
Brilliant service
Brilliant service! All staff really friendly and helpful. 100% would recommend.
6 luglio 2026
Very professional and approachable.
Very professional and approachable.
Second time we have used them.
Can recommend.
2 luglio 2026
EXPENSIVE AND MOVED AT A SNAILS PACE
EXPENSIVE AND MOVED AT A SNAILS PACE. INFORMATION PRESENTED WAS RE-PRESENTED BACK WITH A 90MINUTE CHARGE (THE REPORT WAS SOMETHING THAT I COULD HAVE PUT TOGETHER IN 10 MINUTES THAT ALSO SUMMARISED OUR LAST MEETING WITH SEVERAL KEY POINTS MISSING. OVERALL QUESTIONABLE VALUE FOR MONEY
26 giugno 2026
Risposta di Mediation First
Dear Chris,
Thank you for taking the time to leave this review of your experience with us.
It is really useful for us to receive feedback from our clients and I will forward on your comments to your mediator for their reflection.
To try to address your comments here, bearing in mind the need to keep details of your case confidential, the costs you were charged were in line with our standard pricing. This is £125+VAT per person per hour which is very typical for family mediation services – the Family Mediation Council suggests a figure of £130 to £170 per person per hour. This includes time spent within mediation sessions as well as drafting documentation and time spent on admin such as emails.
In your case a document was drafted by the mediator and this was produced following some back and forth between yourself and your ex in relation to the details required. Whilst our mediators will always try to limit the charges we pass on to clients for admin, if the process takes sometime outside of the session then, as set out in our pricing guides, our mediators will charge for their time to respond to emails etc.
Having reviewed your costs, what was charged on this case represented good value for the work our mediator carried out including an initial exploratory joint session and the document. The Open Financial Statement that was produced in your case is an essential document required prior to considering the options that could be discussed within a further joint mediation session. Our mediators are accredited with the Family Mediation Council and are highly skilled and experienced at producing this document which can be made available as part of the court process. It is likely that it would have been considerably more costly for a solicitor to collate and produce a similar document as part of their process.
Reviewing the case correspondence, our mediator offered to spend time within a session to explain what information is contained in the document and why some information is left out, however, a decision was made not to continue with mediation and so they did not in the end have the opportunity to do this.
I hope this helps to address your query, however, should you wish to speak with us directly about your experience then please contact our Mediation Support Team on 0330 3207600 and they will be happy to put you in touch with one of our directors.
Best wishes
Tom
Mediation First
Excellent I appreciate and the staff…
Excellent I appreciate and the staff are very helpful.
25 giugno 2026
Great mediation service
Fantastic company. I was able to book an appointment within a few days of contacting them. Had a mediation meeting with Jan Galloway. She was lovely and very knowledgeable. She listened to my concerns and what I wanted to achieve.
I got my mediation certificate the same day that the deadline ran out for ny ex to engage (which he didn't) so I was able to use this towards a court application I needed it for.
3 giugno 2026
The mediator
The mediator, Jules Sampford was excellent. She explained the process thoroughly and made me feel comfortable and at ease. She listened to my needs
18 giugno 2026
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