Independent Mercedes-Benz - MB Nottingham Recensioni 

133
•
TrustScore 3.5 su 5

3,7

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Valutata 1 stelle su 5

Used for servicing. Worth avoiding. Poor communication skills - seemingly unable to communicate within the team to call me back to inform / discuss solutions to problems. Borderline aggress... Leggi di più

Valutata 5 stelle su 5

My husband has driven an 'S' class mercedes for more than 40 years. During that time he has found Mercedes Independent Services to be the best to deal with the quality of service, price and expertis... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

5 Star Service received . Enquired about a GLE over the phone with Brandon . Extremely knowledgable and went out of his way to assist and answer questions . Made a 500 mile round trip to view the vehi... Leggi di più

Valutata 5 stelle su 5

⭐ 5/5 – Amazing service! ⭐ Huge thank you to the gentleman who helped me with my Mercedes purchase. Professional, patient and always willing to answer my million questions. I’m pretty sure h... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto

Informazioni fornite da varie fonti esterne

MB Nottingham set out in 2003 to provide Mercedes drivers with a genuine alternative to the franchised agents. Like for like Mercedes equipment, highly skilled Mercedes trained technicians and to exceed customer expectations with exceptional levels of service at realistic affordable prices. Today we are very proud to be able to say that we are the original, first, and now the largest solus Independent Mercedes-Benz aftersales outlet in the East Midlands, hence we were known as Mercedes First in the early years as most of our loyal customers recall. MB Nottingham is approved by all of the major fleet, lease and Insurance companies nationally, including a significant number of local “blue chip” companies and trade bodies in the East Midlands.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

133 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(133)

11 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Highly recommended!

Would definitely recommend this company. Martin in the service department is a genuine, very helpful person and I can't fault the customer service. I live south of Leicester, but MB Nottingham still came and picked up and returned the car for the very reasonable price of £20. As there turned out to be more to do on the car than was anticipated, it was returned the same day without doing the MOT test (at my request), but picked up again around a week later free of charge, the MOT test done and the car returned the same day. As stated by MB Nottingham, the prices are indeed 50% or so of the cost of going to a main dealer, so I would advise anyone to do the same as me and book in next time your service is due, or indeed anytime you have any problems.

13 aprile 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Hi Mr Wing, thank you for taking the time out to leave your review. We really appreciate your honest feedback!

Valutata 5 stelle su 5

Been using MB Nottingham for 8 years…

Been using MB Nottingham for 8 years now, Very high mileage user so use them regularly got to know them well and trust their work. They do the work when they say they will also so I'm pleased about that.

4 aprile 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thanks Chris for being a loyal customer to MB Nottingham and for taking the time out to share your review with everyone.

Valutata 5 stelle su 5

On my first visit to MB Nottingham

On my first visit to MB Nottingham, I received a very friendly welcome and when I explained my problem I was amazed to be offered a date just two days hence. I subsequently chose a day the following week to my visit, on the day I was informed of progress and as parts were needed my vehicle was kept overnight. The results of the work were first class and my car has been running better than it has for some time. I will certainly use MB Nottingham again for both my wife's and my car.

3 aprile 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you Mr Heath for leaving a wonderful review. Happy we were able to help!

Valutata 5 stelle su 5

Excellent and and truly professional service

We are quite impressed with the excellent service we received. The Sales Executive - Katie Start was outstanding, very helpful and truly professional. You helped us make the right choice of car to buy. We are grateful. Thanks also Nathan, Lawrence and Jo Gillman who treated us with much respect and courtesy. You guys are wonderful.

2 aprile 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent service throughout

Excellent service throughout. Martin who took my service enquiry gave me price which is what I paid on picking up car. Have used them again for my MOT as before excellent service picked up car and delivered back at times I requested. Would definitely recommend them for your car servicing.

8 marzo 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you for taking the time out to leave your review. We are pleased that you are happy with the service you received and we look forward to seeing you again.

Valutata 5 stelle su 5

Great service

Great service. Even got me a loan car at very short notice

6 marzo 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you Mr Marshall for taking the time out to leave your review.

Valutata 5 stelle su 5

This is the second time I have used the exceptional services of MB Nottingham

This is the second time I have used MB Nottingham. There service is second to none and far superior when compared to Mercedes Benz. My car was collected from my home and delivered back in good time. It is always immaculately cleaned both inside and out. I am always impressed by the courteous way I am guided through the whole process. Every detail is explained by means of a phone call and needles to say the saving in comparison is just amazing.I cannot praise them enough and have no hesitation in recommending their exceptional services and will be using them again.

15 febbraio 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you Mr Linekar, thank you for taking the time out to leave your review. We are so happy that we you came back to us after your first visit and glad we were able to meet your expectations. Hopefully see you again.

Valutata 5 stelle su 5

Excellent Service & Honest Advice !

Since my migration from the main dealership due to lack of communication. I can honestly say that I have remained loyal to Independent Mercedes Benz. Martin & his Team are well qualified and excelled in all areas of the business, they provide good honest sound advice, along with a Collection & Delivery Service that is seamless and on time, operating a pricing structure that is highly competitive as compared to the main dealership. Furthermore, as a demanding customer who expects " A Centre Of Excellence" Independent Mercedes Benz - remain consistent in their approach.

7 febbraio 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you Mr Mehan for taking the time out to leave your review. We really do value your opinion and custom. Pleasure we were able to help.

Valutata 5 stelle su 5

I am a long standing and very satisfied…

I am a long standing and very satisfied customer of MB Nottingham and, whilst I was originally attracted to them by their very reasonable prices, I've stayed loyal because of the quality of their work and the quality of the service they provide. Furthermore, when they discover that my car requires additional work, they always explain their advice clearly and have never abused my trust.

4 febbraio 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you Mr Green for taking the time out to leave your review. It is much appreciated!

Valutata 5 stelle su 5

Excellent service

Great service from these guys, highly impressed that they are prepared to pickup from almost Leicester, take back to Nottingham, service as planned and return within the day. All additional items and issues always clearly called out for agreement before being installed. No issues, great service and very pleasant.

31 gennaio 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you John for taking the time out to leave your reply.

Valutata 5 stelle su 5

HIGHLY recommended, Friendly, Professional, Thorough with fantastic customer service.

MB were recommended to me by the place I purchased my car. I took my E-Class there for a service. MB nottingham are a highly professional company and their work, customer service (and prices) are better than Mercedes. I was so impressed by the first visit I ended up buying a car from them. I had a very minor issue with the car I purchased, called them and they immediately responded with “we will come and pick it up, put it on diagnostics and check it for you”. They picked it up and returned it back to my wife’s work place within a few hours. I HIGHLY recommend them. Friendly, Professional, Thorough with fantastic customer service. They definitely have both my Mercedes service Maintenance from now on.

24 gennaio 2019
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Risposta di Independent Mercedes-Benz - MB Nottingham

Hi Mr Pattani, thank you for leaving your honest feedback for us! Really happy we have been able to help.

Valutata 5 stelle su 5

MB Nottingham Miles Better !

Fabulous all round service will definitely use again and recommend

16 dicembre 2018
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Risposta di Independent Mercedes-Benz - MB Nottingham

Thank you for your feedback. We look forward to seeing you again!

Valutata 5 stelle su 5

Great Service

Martin was a great front of house. Organised everything well and was welcoming upon arrival.
Everything I wanted was handled effectively and it was finished at the time predicted. Detailed billing was included and a check sheet was provided for the whole vehicle showing the state of all the important parts.
Coupled with a reasonable price you can’t beat Independant Mercedes Benz

14 dicembre 2018
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Valutata 5 stelle su 5

Fantastic service!!

Martin at MB Nottingham was fantastic. We needed our GLC repaired due to a minor collision with a wall. We explained that we had a baby due in less than two weeks and MB fitted us in the very next day and had the car fully repaired within two days. It was a huge relief and we had the car back and ready a few days before our baby arrived. We would very highly recommend MB to anyone with a Mercedes, and in fact any make of car. Thanks again to Martin and the team at MB for helping us out so quickly.

6 dicembre 2018
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Risposta di Independent Mercedes-Benz - MB Nottingham

Hi Niall,
Thank you very much for taking the time out to leave your feedback. It is very much appreciated and very happy we were able to help. Wishing you in advance a Merry Christmas.

Valutata 5 stelle su 5

CL65 AMG leak

The service received was very personable/friendly and flexible - the car was collected and returned to me (I'm in Chesterfield). The inspection was thorough and I was shown the problem with my MB. The quote was thorough and reasonable. The mechanical work was top draw and the car is now running well. I would have no hesitation in using them again and recommending them to other MB owners.

4 dicembre 2018
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Risposta di Independent Mercedes-Benz - MB Nottingham

Hi Rob, thank you for taking the time out to leave your review. We really appreciate your feedback and your custom. Look forward to seeing you again. Wishing you in advance a Merry Christmas and Happy New Year.

Valutata 5 stelle su 5

MB Nottingham is an outstanding…

MB Nottingham is an outstanding organisation.They provide a fast efficient quality and friendly service at prices I can afford.I would recommend them without reservation to any Mercedes Benz owner.They are truly professional and provide their customers with the peace of mind that your car will be maintained and repaired in a timely and excellent manner.

29 novembre 2018
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Risposta di Independent Mercedes-Benz - MB Nottingham

Hi Mr Smith, Many Thanks for taking the time out to leave your feedback. Wishing you in advance a Merry Christmas

Valutata 5 stelle su 5

I have taken my cars to MB Decades!

I have taken my cars to MB for more years than I care to recall and have found them to provide a consistent quality service. When they have the car for its service they will call once they have checked out the vehicle and say what extra work is necessary, what is advisable and what work will be necessary in X miles down the road. I find this very helpful as I want to know all jobs have been done and that the car is good for another year. I don’t want to take the car back during the next year so having jobs done that are not necessary now but will be in say 3,000 miles is really good; it’s a good way to keep ahead of the curve!

They are cheaper than a main dealer but their service is far better and more personal. Cost should not be an issue if you drive a Mercedes but it’s always good to be on the right side of this. For me however a good personal service and a quality job done on the car at a fair price is what you get, that is why I have been going to them for a really long time ( decades not years!!).

20 novembre 2018
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Risposta di Independent Mercedes-Benz - MB Nottingham

Hi Mr Oliver, Thank you for taking the time out to leave your review. We really value your custom and your loyalty to MB Nottingham. We look forward to seeing you next time :)

Valutata 5 stelle su 5

Have been dealing with Lawrence and…

Have been dealing with Lawrence and Nathan whilst looking to buy my first expensive car and thus very exciting but also a bit daunting. However Lawrence has been excellent in working around my requirements and concerns. Must admit something that I originally thought was 'sales talk' ended up being bang on in terms of very sound advice. I got a lot of confidence that Lawrence was primarily concerned about ensuring that I got the exact car to meet my requirement rather then just selling me a car - in that respect he showed a lot of patience and support in helping research my requirements and was far from being pushy. I have not yet bought a car but would have no hesitance in dealing with both Lawrence and Nathan.

14 settembre 2018
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Valutata 1 stelle su 5

I wish I'd read these reviews before I…

I wish I'd read these reviews before I took my car there. I would strongly suggest keeping well away, there's definitely something very strange going on! You'll probably pay a bit more at a proper Mercedes dealer but at least you'll get good honest service, Mercedes parts and no stories about needing work done.

12 agosto 2018
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Valutata 5 stelle su 5

I recently purchased a new Mercedes GLC…

I recently purchased a new Mercedes GLC this week 27 March 2018 from Mercedes-Benz Nottingham, what a fantastic experience I had having been greeted by Bilal,
Then showing me an example of an onsite GLC, guiding me through a number various options, never trying to take me away from my original spec. Once agreed, he was constantly in touch, updating me on the purchase and delivery of the car. I would have no hesitation at all recommending Mercedes-Benz Nottingham, the best purchasing experience I have had buying a car.

29 marzo 2018
Non scritta su invito

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