Matrix RemovalsRecensioni 

241
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Reliable company after being let down last minute. Friendly easy to understand staff. Good rates. Made me feel relaxed & confident throughout whole move. Good communication by all staff . Well done t... Leggi di più

Valutata 5 stelle su 5

Louis and his team were excellent from the very start and far more competitive than most in Cobham! After Surrey Hills Removals let us down (would never use now), we were recommended to Matrix by ou... Leggi di più

Valutata 5 stelle su 5

Very professional movers, who worked really hard and efficiently to get our move completed - just before Christmas. We weren’t moving far and we’re able to get unpacked pretty quickly. One of our mo... Leggi di più

Valutata 5 stelle su 5

John, Mick and Jim were outstanding!! From start to finish!! polite, friendly hard working and fun!! Excellent organisational skills and worked exceptionally well as a team. Well done Matt and Anthon... Leggi di più

Dettagli dell'azienda

  1. Ditta di spedizioni
  2. Servizio di sgombero case
  3. Deposito
  4. Magazzino

Informazioni fornite da varie fonti esterne

Everything you need for moving from Matrix Removals Company Surrey: - Prestige Removals. - Large Removals. - Small Removals (man and van service). - Secure Storage. - Property Clearances. - Completion Day Cleaning. - Handyman Service (to coincide with removals). - International removals. - National removals. Offering a 1st class service throughout Surrey & South London to any destination locally, nationally, or internationally.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

241 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(241)

11 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service

Louis & his team worked professionally & thoroughly to make the entire moving process run very smoothly.

6 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

I was treated with complete disregard

I was given the name of this removal company by an estate agent who must have also passed my number on to them as they called me shortly afterwards. I was pleased as I had a very short time to organize my removal. A 'whatsapp survey' was arranged for the following day at 3pm. I hurried home. 3pm came and went. I then got an email from the 'director' saying he'd tried to call and got no reply (he hadn't - there were no missed calls on my phone and I know they had my number as they'd called me the day before). I called back but the 'director' was away from his desk. Carried on waiting then called them again. Spoke to a woman who told me they couldn't help me as they'd had a lot of bookings since they'd called me the day before. The whole experience left me with a very bad taste in my mouth but so glad I didn't use them. If they treat human beings that way, I'd hate to think how they'd have treated my possessions.

19 marzo 2025
Non scritta su invito
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Risposta di Matrix Removals

Dear Glynis,

Please accept our sincerest apologies for the error that occurred with your recent move enquiry. We understand how frustrating it must be to have expected a call from us and then to learn that we were unable to accommodate your move. We've investigated the situation and discovered that your phone number was unfortunately entered incorrectly onto our system, preventing us from contacting you to carry out the video survey.

By the time we worked out what happened (a short while later) we had received a message from operations to advise us that your removal date was now fully booked and that we could not accommodate any further moves that day. We therefore would not have been able to assist had we of carried out the survey unfortunately. Due to the stamp duty situation changing at the beginning of April it has been extremely busy for removals the last week in March. The error that we have apologised for would not have had any bearing on how your possessions would have been treated we can assure you. We hope that you have been able to find a suitable company to move you and wish you all the very best in your new home.

Kind Regards

Matrix

Valutata 5 stelle su 5

Excellent service from Louis!

Louis and his team were excellent from the very start and far more competitive than most in Cobham! After Surrey Hills Removals let us down (would never use now), we were recommended to Matrix by our estate agent and we were very grateful as moving Christmas week! The day went so smoothly, everything large and the mirrors were wrapped so carefully and the team went above and beyond to get our sofa in (ultimately it didn't but not through trying)!

Would highly recommend and wouldn't hesitate to use again!

16 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great all round service and really competitive quote. Would definitely recommend them!Matrix really do provide a cost…

Matrix really do provide a cost effective and comprehensive service.From initial contact to the end they were great, keeping us updated and informed.A complex situation that required sensitive handling and flexibility on their part was undertaken very professionally, as they provided packing, removals, secure storage, a move to the Midlands at a later date from Sussex and other items going as clearance. The teams they used were polite,flexible and focused and the overall customer service and communication from Matt and Elaine at Head Office superb. Great all round service and really competitive quote. Would definitely recommend them.

6 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

We used Matrix for our move and can highly recommend

We used Matrix for our move and cannot speak highly enough of them. They were pragmatic and flexible throughout; for example, they were happy to move items from the shed and loft (unlike every other mover we spoke to). We opted for their packing service which was performed the day before the move and which was carried out as carefully as if we had done it ourselves (if not more). The team worked tirelessly on moving day - a team of 5 people completed the move quicker than we would have expected. They were a lovely bunch - polite and considerate. They were also one of the most competitively priced options we found. Can highly recommend!

29 novembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Almost perfect

Almost perfect. 4 vans over 4 days. Experienced, friendly, professional team. Existing heavy furniture moved in the new house, tricky beds all rebuilt satisfactorily. 2 fragile plates packed incorrectly and broke. We were compensated. Otherwise a very successful move. I would recommend and use again.

15 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Thank you

A huge thank you to Matt and all at Matrix. Their professonalism meant our moving day went without a hitch. Hopefully this is our forever home. If not then Matrix will be getting a call.

11 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Thank you so much to Julie and the team…

Thank you so much to Julie and the team who arranged my move from Epsom at the last minute when I was let down by another company. Despite torrential rain we got there in the end and am so grateful. Wishing the team at Matrix a lovely Xmas.

13 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Move across south London

Matrix were recommended by the estate agent we used to purchase our house in Sutton. The team of six guys were really friendly and polite and worked hard to move us across south London on a hot day. Thank you! Stella. Dave and James (Sir!)

24 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

5 🌟 for Matrix

From start to finish Matrix were seamless, very professional and nothing was too much trouble. On the removal day the team were very happy in their work and went above and beyond to make it a smooth experience. I would also say after several quotes they were very competitively priced too. Would absolutely recommend.

3 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great team

Great team - arrived on time, extremely courteous and took great care in removing all items. Worked hard and efficiently and were communicative at all stages.

29 luglio 2024
Non scritta su invito

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