Special thanks to Hope for such good service last week, I called as someone that’s purchased too many sets of poor quality clippers, within minutes I was in the right hands and an order placed, Tob... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Fast delivery, clippers came in a nice storage case, love that they are based by breed so felt confident using them on my old english sheepdog. The clippers have less vibration than other brands I hav... Leggi di più
L'azienda ha risposto
These clippers are brilliant - SO much better than the market leading brand which uses the same blades! I can clip several horses consecutively and they don’t overheat and continue to clip beautifull... Leggi di più
L'azienda ha risposto
Very professional company with brilliant, detailed information on all the products in their online store. I was able to get good quality dog clippers & a blade to suit my dog’s bred & the type of cu... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Masterclip is a professional online retailer offering only the best range of clipping products for dogs, horses, sheep and cattle. We offer a comprehensive range of clippers which are used by professional groomers, competition yards, veterinary practices, farmers and home users. Providing first class customer care is our main focus and our experienced staff are here to help. We are passionate about clipping and know our products inside out, that is why Masterclip is fast becoming the number one place to buy animal clipping products. Each of our products have been carefully selected, tried and tested and some of our clippers have won prestigious awards. All Masterclip products come with a 2 year warranty.
Informazioni di contatto
Tugby Orchards, LE7 9WE, Leicester, Regno Unito
- 0116 279 6900
- info@masterclip.co.uk
- masterclip.co.uk
4,8
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di Masterclip Animal Clippers
Thank you so much Bev for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new purchase and our prompt delivery.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Before I purchased I needed some Clipper blade replacements
Before I purchased I needed some guidance and so I contacted them through wots app. They were quick to reply and helped me. The delivery arrived very quickly. Would buy again.
11 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Natasha for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clipper blades. The Whats App phone is a new addition to our customer service communication and is a bit more interactive than other methods.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Fast delivery and the clippers I’ve had…
Fast delivery and the clippers I’ve had for a year are fantastic
11 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clippers and our fast delivery.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Re sent bits as dpd being stupid threw…
Re sent bits as dpd being stupid threw royal mail
11 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Chris for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clippers. I am so sorry you experienced a DPD delivery error but we take this sort of thing very seriously and I am pleased that Royal Mail did arrive with the parcel.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Excellent customer service
Excellent customer service. When I received my dog clippers I was very pleased with the quality, but unfortunately when I took the clipper out of the case the blade was missing, I rung them and they hot back to me within the hour, they apologised and true to there promise the blade was delivered first thing the next morning. Excellent service
11 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Angela for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clippers. I am so sorry you experienced a picking error but we take this sort of thing very seriously and I am pleased the blade arrived the next day.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Risposta di Masterclip Animal Clippers
Thank you so much Tracey for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service and speedy delivery.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Product delivery very quick
1 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Chris for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our fast delivery.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Maasterclip have one of the best…
Masterclip have one of the best customer services I've experienced. I purchased my clippers in October and tried to change the blades without reading the instructions I sent backto masterclip explained what I done.they fixed said clippers and only charged me for shipping. 5+star
16 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Kate for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service and that we got you sorted out quickly and efficiently.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Great quality product
Great quality product. Easy to change size of combs on the blade.
9 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Martin for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clipper and the comb guides are working well for you.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Great service
30 novembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Stephen for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Masterclip purchase
When I ordered a Masterclip clipper I discovered there was a slight error re the order. I immediately contacted Masterclip and it was solved immediately by Sarah. The clipper is brilliant to use, high quality, and very quiet. Great product and a great company to deal with.
30 novembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Harry for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service and your new clippers. I will make sure Sarah sees your review.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
sent the wrong screw fitting for your…
sent the wrong screw fitting for your own clippers
charge £10 for them, when found alternative at local h/w store for less then £2 for pack of ten
and not response to contract about wrong part
29 novembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Mark for alerting us to this. We are always here to help and I am not sure why you have not had a reply from us as we usually respond to all messages as soon as we get them. If you return the wrong screws we will fully refund them for you. All our parts come from our manufacturers at a cost to us and are generally made specifically for the clippers, you are very fortunate to have found a comparible screw locally. I am so sorry you have found our customer service to be below expectations it is most unusual. Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Fast delivery
8 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Karen for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our fast delivery.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Very efficient service. Quality clippers.
I received the clippers very quickly. They are nicely presented in a substantial case. I haven’t used the clippers yet but will be testing them out on my Cockapoo in January
30 novembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Helen for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clippers. Good luck in January!
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Excellent service
I ordered the spare part for my clippers and it arrived the next day. It was easy to fit, following the video instructions and it now works perfectly again. Thank you
8 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Julie for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service and that the parts got you back up and running quickly.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Quick service.
After 2 years of hard use. Sent the clippers in for a service. Very simple process and quick turn around.
7 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service and repair team.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Risposta di Masterclip Animal Clippers
Thank you so much Melanie for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new blades.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Risposta di Masterclip Animal Clippers
Thank you so much for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new clipper blades.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Susie
Excellent service
Excellent service. Very quick return. Clippers broken by dog knocking off table. Sorted within a day and posted back. Excellent thanks
6 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Mrs Bowden-Falvey for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with our service and repair team.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Jo
battery sheep shearing…
It’s a great battery sheep shearing hand piece, battery lasts for ages, good company to deal with,box is very strong just not big enough. Im using the hand piece for crouching out ewes great bit of kit . Happy sheep farmer 😀
4 dicembre 2023
Risposta di Masterclip Animal Clippers
Thank you so much Chris for taking the time to leave us a 5 star review. Your feedback is greatly appreciated and we're so pleased that you're happy with your new Outback 🐏 clipper.
Customer experience and satisfaction are at the forefront of everything we do so please remember that we are always here to help and advise going forwards.
Kind regards
Jo
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