marstonspubs.co.uk Recensioni 85

Went to The Trumpet Major at Dorchester. The staff were friendly. Food was hot and well presented. Tables were clean and well stocked.
There was a new member of staff on the till. He was very polite and courteous! The Duty Manager was very polite and did 2 satisfaction checks!

We had been to The Wagtail at Wincanton recently! The 2 meals were both burnt and dry with items missing, The staff were dismissive and said they were busy!

Thus The Trumpet Major restored our faith in Marstons.
Well done Trumpet Major!

Booked for the festive menu with my family and parents. Was warmly welcomed upon arrival and table loked very festive which was great. Staff were very friendly and ensured we were all ok and looked after. Food was lovely, tasty and well presented. Had a lovely visit.

Walking past the Railway Inn in Swadlincote this evening and got assaulted by customers of the pub. We had previously just left another Martons pub the Foresters who have 2 security guards to ensure customer safety. Whilst walking past the Railway Inn we were assaulted by customers who found it funny to beat up passing pedestrians. When we tried to request help from the landlady we were told to get the F out. Charming public relations. This place has become a dive that has evidently become a private club for riff raff to frequent.

Meadow Farm Redditch, stayed for a 21st birthday and it was a nightmare , someone tried breaking into the van, even though its not sign written and is always empty and to clean for a builders van.
Meals were shocking and got a full refund, the room was basic with a view of dirty laundry trolleys right outside the window.
The car park has cctv and i watched it the next day and saw it all, i did ring the police that night as one of the staff knocked the door to ask if this was our van in the picture, but they didnt bother ringing the police themselves as they didnt give a monkeys .
The car park is not secure and anyone can come and go and this happened at 9.30 at night.

We visit the king brychan in Merthyr for a evening meal& drinks the venue was very clean&tidy we were served very efficiently by a young man who took our order of one mixed grill- one southern fried chicken with all the trimmings,the meals arrived within 20minutes and they were both cooked to perfection
So we think if you have a good experience you need to post a positive message so thank you very much king brychan we had a great experience.

Went to "the Little Owl" in Chester. I ordered my meal along with the rest of my family by the time my family had eaten all of their meal I was still waiting on mine. I had the meal refunded but no explanation was given as to what happened with my food and nothing was given to me or even offered. I will not be returning in the future.

Went to Pinhoe Hoard Exeter on Saturday 9th Sep, 3 adults 1 child. Ordered mains and they came quite qickly, we had been sent a voucher for 30% off meals, I hadn't realised that it meant 30% off the quantities of food as well.whilst food was okay it was noticeable by its absence. After waiting for half a hour for desserts to arrive had to ask member of waiting staff for an update whereupon they materislised. Unfortunately they must have been prepared a lot earlier and left to sit, because the ice cream sundaes were near drinkable due to the hot weather. This restaurant wasn by no means crowded.
Not impressed sadly

Marston sold the Crooked House Pub to buyers that they were in dispute with over road access. They sold it for alternative use. The demise of the building was predictable. On Marston's website you can see all the pubs they own. I will be checking carefully which ones are near me and will avoid all of them.

Went to Margam Deer Port Talbot for lunch with the family.
Waited to order there were 4 people in front of me. I got to the till and the lady taking orders decided to serve drinks to the people from the coach party that had come in. They were standing at the bar and she totally ignored me even though I was the next to order not them.
So as a family we decided to leave.
Awful customer service.

As we passed through Hull, only yesterday, we decided to have a lunch there. My daughter used Google and found a pub that we left quicker than we went in. The menu was very limited and there were no vegetarian or vegan options. So, I decided it's my turn to find a pub. A quick entry into the Yahoo search engine of, "Pub+Sunday Roast+Hull" brought the local Hull Daily Mail to the top where the newspaper has an article that declares the 10 best pubs in Hull. The Red Sails was the 3rd pub down so we went there as it was on the way towards the Humber Bridge. My daughter phoned ahead and let them know we were on the way.

When we arrived we were greeted and immediately noticed that they had put two tables together with five chairs, for our group. I have read some of the other Trust pilot reviews regarding Marston's pubs and can clearly see that those with negative reviews have a vendetta. One gives a 1* review because he had to sit outside with his dog, which is actually written in Law. No dogs are allowed inside establishments that prepare and / or provide food. The only exception is for those with guide dogs and that includes pups being trained. Another 1* review claims the kitchens are filthy and all the food is microwaved but also mentions his daughter was fired from her job in that pub. Another reviewer got possed off because he had to order the food at the bar? Seriously! How can somebody get a grudge because he had to order food at the bar, has that guy never been to a pub before or has nobody told him that all the Covid restrictions were lifted... two Prime Ministers ago?

After reading other reviews I can agree with those that have left positive reviews as we only had a good experience. One of us had a steak and it came as ordered... rare. One had a curry dish, two of us had the Sunday (carvery) Roast and one had a vegan meal. The service was good, staff regularly checked that we are happy, the carvery chef was polite.. in fact all the staff were polite. The only negative point was that the Yorkshire puddings were a little on the tough side but not so much as deserving a complaint as they truly are produced on site. We did like the Yorkshire Puddings and they were quite large.

The sauces that were available were all that were needed, from mint sauce through to apple sauce for the gammon, cranberry sauce for the turkey and horseradish for the beef. Apart from the Yorkies everything else was fresh and piping hot.

I had a nice cool Marston's ale to wash my food down with and it was quite refreshing and palatable for a beer that I hadn't had before. Even before purchasing I asked for a sample and the barmaid politely obliged so after having a taste and finding it to my liking that is what I drank during our visit.

The pub was clean and tidy... with no dog hairs floating around to get into our food (for the reviewer that thinks dogs should be allowed where people eat), the staff were welcoming, polite and friendly, the food was piping hot and fesh (hadn't been nuked in a microwave as the father of an ex-employye claims) so I can recommend the Red Sails especially given that the prices for the Sunday Roast (carvery) are good.

Sadly sell historical buildings that then get set a light and knocked down
No care or thought
RIP crooked house

The Houghton Arms pub at Withnell near Chorley, Lancashire is a fabulous place for a drink or a meal. The staff are welcoming, attentive and so friendly (we were served by Andrea and Ashley tonight), that you are made to feel at home. Such a refreshing change these days. Tonight, we enjoyed a meal and drink and I have to say that the food is top notch. Infact, it's our number one place to eat out at. We highly recommend that you visit.

The Houghton arms has a lovely staff team who made us feel really welcome. The signature burger was juicy and the addition of camambert elevated it way past a traditional cheeseburger. I had mentioned it was my birthday and the lovely ladies Andrea and Ashley who served us brought me some ice cream and sang happy birthday. Lovely sentiment that has gained my regular custom . Get down and try it out.

Nothing was too much trouble for Shannon the young lady who was heavily pregnant.The food and service was great thanks again.

As stated before a Complaint was sent to them for Spoiling a Meal Get together at the New Inn, they offered to give Vouchers which as of today Never Arrived despite them saying on Wednesday last I would get them in 24 hours, like the food NOT true to Their Word.

I booked a table at the Spread Eagle Gailey after speaking to someone on the phone through their website
They confirmed it was ok for dogs
However on arrival and greeted by Adam the manager who arrogantly told us dogs were not allowed inside and that we didn’t speak to anyone there it must have been headquarters he told us quite rudely we could only eat in the gazebo area no explanation of where it was etc
So looking for the gazebo we found a large children’s play area with three to four small huts
Asked an employer if he had a cloth to wipe down table or benches he just grunted ask at restaurant
So all in all chef at the carvery was very polite and the bar girls as for the rest I would not advise anyone to eat here

Merrie Gardens Sandown. 27th went, no food without booking. Fair enough so booked for tonight, 7.30. Still sign saying bookings only. Even so a couple in front of us had no booking but were accepted. A sign notified us that the wait for food would be 45minutes.We were handed well worn menus and told to order at the bar, we did. One hour and 15 minutes later food arrived. 'Anything else?', shrugged the waitress. Yes please. Cutlery would be useful, and salt and sauce. The cutlery was thrown down, as were sachets of salt. I then attempted to cut a sausage. Difficult. It was solid and charred. I did try and eat it, dry, hard and not fit for human consumption. This evening we were not the only customers dissatisfied with our meal. Ruined our evening and ensured that we will never go to Marstons again.

well it started with warm cider got it sorted after a while main meal ok. sat waiting an age to order desert but with no interaction we left. very hot inside no air con.

The bird in hand Blidworth
This pub with current tenants is going from strength to strength, the drinks are always in tip top condition and entertainment on most weekends. Darts night on Mondays red tooth poker every Tues and open mike night 1st wed of month, the beer garden with its spectacular views over open countryside as to be seen, it is also very dog friendly with a selection of treats available for your canine friends.

The Fly Line. Garforth
Had the carvery which we had had several times before. Today was not a good day. Yorkshire pudding & stuffing like leather. The roast potatoes over cooked so edges were almost black. We paid extra for pigs in blankets but they were still being cooked. Brought to our table in a few minutes & anaemic they needed at least another 10 mins in the oven!!! The gravy was very thin you could see through it & was not hot enough spoiled our dinner. More attention to detail needed & not sure we will have this again. It’s a shame my beef was lovely. Disappointing.