Marston Holdings Recensioni 

My experience with Marston's was short of criminal. I'd been fined for a car I never owned. I'd been taken to court without being told and fined and the fine was passed onto Marston to collect. Obviously I told them this had been a mistake and I hadn't owned the car for over three years. I sent my appeal of to court. The courts took so long to deal with my case because they couldn't find it. Marston's had instructed me of the wrong court that was dealing with it. While I'm trying to sort this matter out I'm also looking after my dying son (I'd informed them about this). While my son is lay dying beside me they are talking about locksmiths and taking my door off. I asked them to come to my home and I'd let them in and they could see for themselves I don't have any assets they could legally take anyway. But they insisted that they would be bringing a locksmith. I offered to pay them 200 pound and then the next month the final 200 pound they refused this. The began ringing me none stop and I asked them to please give me space as my son was literally in his last hours of life now, they replied saying they was adding an additional £250 onto my debt. I blocked their number so I could be in peace with my son while he was having his last rights read and being blessed, Marston's found me in social media and began bombarding me with threatening messages, telling me they are going to take my head off. I shut all my social media accounts down and rang citizens advice. It was upon this that I found out they could not harass me or remove my assets (had I had any) I was classed as a vulnerable adult with one vulnerable child with mental health issues and another child lay beside me dying so my case should have been sent back to court because based on the information they had we are a vulnerable household. I was livid. I unblocked this bailiff on messages and told him what I knew and to never contact me again and to leave me alone and I blocked him straight away. I never heard from them again My appeal has finally been given a date to be heard. The courts have recommended putting a formal complaint in about Marston, which I tried to do but the number I get told to ring is the number of the man I blocked. My son died and he died worrying whether this man was going to charge through my door or not, I can't even put into word my feelings towards Marstons, a few words spring to mind, but the most PG I can think is, heartless, lack empathy, no standard, horrible people. Can I remind you all my family suffered all this emotional stress over none insurance of a car I hadn't owned for three years, a simple computer error. They need to be made accountable and I am exploring my options

I hired Marstons to recover a debt owed to me by a fire installation company in Coventry. They failed in every regard to recover my money and took so long to get their act together, that the company in question had time to relocate their showroom and rename their operation. If you’re looking for a decent debt recovery agency, AVOID THESE DIMWITS AT ALL COSTS. ABSOLUTELY USELESS.

They are thieves in a fake uniform! I paid a speeding fine way back in Feb 2022. I’ve just received a letter (July 2024!!!) claiming I still owe said speeding fine as it turns out the money I paid had been taken by these, despite these not dealing with it having never had any communication from these. What filth. And the government allow it to exist. Vile

Taking Marston Holding , Marston Group , Agent to court filling a claim against clamping my car , loss of earning , harassment we have trace agents home address & details . Will post details on other site subject to legal advices

Marstons thinking the can just remove goods...wake up it's 2024😂...

Got a ticket.The parking individual keyed in a 0 instead of an o.The reg number with an 0 comes up with no car,but with an o does come up with my car.

The woman that moved out of our house 4 years ago, did not change her vehicle registration details. 3 years later, she committed a traffic violation in Cardiff, we returned the letter and stated that she no longer lived here, 3 months later another fine came, spent hours on the phone going around in circles trying to explain that she didn’t live here. 3 months later a summons from Northampton County Court arrived, wrote to them, with an explanation from the DVLA. This Saturday evening got home and there was a letter from Marston Holdings saying that if we did not pay the fine in a week, an enforcement officer would call and remove items to the value of the fine. Lost sleep over the weekend. 9 am Monday morning, rang Marston Holdings, got the information to send proof online that we were the residents and 10 minutes later, had an email thanking us for the information and confirming that they would no longer pursue the debt at our address. Cardiff Council and Northampton County Court, could not be bothered to listen to us, shame on them. Well done Marston, for listening.

Had issues with council tax when I first moved in, debt was passed to Marston for a small amount. Been struggling immensely with bills and I’m only 24 being evicted as well yet the lady who chased me for the debt didn’t even care that i was suicidal! In response she said “will you be making a payment today” reporting to all necessary boards and pending investigation I will take this further. The way I was bullied and harassed was absolutely disgusting and I won’t let this go.

My experience is the same as all the other previous comments...
Awful customer service
Impossible to get hold of
Lack of knowledge and empathy
The low quality people that are employed by this company must have been found in the gutter.
I would rather * in my hands and clap than communicate with this business again.

Marston Holdings have to be the most useless & inconsiderate company on our planet .. Impossible to speak to anybody within their organisation or be able to make a complaint .. Gloucestershire County Council should cease immediately to use their services.. I suffer from a serious heart problem but what do Marstons care about human kind .. We are all just a number !! .. I wrote to Glos Council complaining about a parking ticket (with photo evidence etc).. Did I get a reply … the answer is NO !! .. I then received a rude & threatening letter(weirdly based in barnet !!) .. I would ,if possible,give Marstons a “minus 10” & certainly not a one * !! .. If there is anybody

After five calls a total of 65 mins 32 seconds. No return call as promised.
Cut off. Shambles as a service

I got a parking ticket from Telford and Wrekin council. Which due to PTSD and ADHD I forgot about it. I didn’t receive a summons to court, so it went to Marstons which I agreed a payment plan paid first one and missed second one but they didn’t even contact me to remind me. So today they turned up at my wife’s house now x cause of this demanding payment. I served 9 years for my country which resulted in me have PTSD. And to be treated the way they did is disgusting. I appreciate they have lots of people who try it on. But I believe they are happy for you to miss payment so they can earn over double. This needs to be stopped cause I am close to ending my life cause of this taking away everything that I loved

Disgusting customer service, had a letter through the door yesterday for my daughter, stating road traffic, that was it, my daughter doesn't drive on her own as she hasn't passed her test and we have had no letters.
Called the bailiff on the number and she was nasty, I was very polite with her, but her attitude was very intimidating and she threaten to come back and force entry.....she wouldn't accept a payment plan, the bill is only 400 but I didn't gave it to pay, she told me I had until 5pm that day or she would be back, never dealt with such a nasty person

Idiot bailiff delivered a letter to the wrong house without knocking saying they will reposes belongings for a name we don't even know. The contact number left on the letterwon't answer his phone to us and has scarred my parents who are in there 80s into not going out for medical appointments just in case that they will break in.sent proof to the head office of there names but they won't respond either

Bullies, continual harassment, even when payment plans in place .

My brother has been in contact with Marstons repeatedly asking to set up a payment scheme. He is happy to pay the dept but they have so far refused his offer. My brother has informed them of his medical history and current situation. Today he had a very threatening call which basically ended with the bailiff basically telling him he will be at his house in the next 24 hours to remove goods. As my brother explained this won't help as he has a house fire a few months ago and has nothing because the house was destroyed.
Well my brother will wait and see what happens tomorrow. I've read the reviews here and suggested gets his kids out the house and calls the police if need be.
So much for helping vulnerable people.

If the stars for review allowed a negative number, I would use it. Absolutely vile, horrible, people. Bullies in the truest sense of the word.
Aggressive behaviour, threats made including "we'll be back in 2 hours with a few other lads too".

Oh - and FYI - for the particular debt they took payment from me - it wasn't actually legal, nor required and has since not been allocated to the company they were working for.

My advice to ANYONE who encounters them - RING THE POLICE.

Disgusting company using horrible enforcement agents I was told by the company that an agent would come to verify what needs to be verified instead of that happening an agent came and forced us to make payment threatening to take away belongings which don’t even belong to me ! Marston holdings should be shut down with immediate affect for this kind of behaviour

They are horrible! Got one bailiff in my property today, he knocked to the door when my wife opened he forced her and step inside without showing any ID and telling who he is. In property our son was sleeping because he wasn’t well to go to school. He not even allow my wife to speak just forced to pay and telling it will be more to pay if collecting good company will show up. He called police because my wife was “really aggressive”, she shout to him when he don’t want to listen what she saying. When I arrived again he don’t want to listen any explanation want to speak to pay huge amount for us in parts just forced to pay and again telling in 45 mins goods collecting company will arrive. I paid him just to get him out off our house, when he get out I told him you got your payment so f*** off, he asked me to go outside and he put me down, also telling he can easily kill me and start walking to his car. Police arrived he was laughing to them, they asked me about situation, tell them what he said but asked if I recorded this if not they can’t do anything. This is a mafia not company! Horrible experience.

Marstons have been contacting my Brother over a debt he has already paid. He tried to take his life earlier this year and is still being harassed and chased by these vile people. My brother is suffering with mental health issues and the pressure and stress this company has put my brother and my family under is unbearable. We have tried many times to explain my brother is vulnerable but emails do not even get responded too, they would rather have agents go and collect payment as this is how they make their money by adding on unfair and ridiculous charges and having vile thugs collect debts. A specific mention about a 'customer care' agent Jordan Crane who refused to accept my brother's vulnerability despite being in counselling and recovering from the attempt of taking his own life.