Marks and Spencer Recensioni 

How far does their impunity extend? It has been over two weeks since they received my returned items, yet they continue to withhold my refund. Despite multiple emails requesting an update, they have chosen not to respond. This is not merely poor customer service—it is a blatant disregard for their customers and an entirely unacceptable level of unprofessionalism.

Bought spoiled fruit from the Basingstoke Festival Place store, then spent two weeks getting lied to by Customer services support staff who should know better.
Bought bananas from M&S Basingstoke Festival Place that were rotten straight out of the pack, all 8 of them.

Reporting it should have taken five minutes. Instead the first agent couldn't take my name after four attempts and refused to log a formal complaint until I demanded a manager. The UK "escalation" agent then flatly told me she was the highest point of contact available — untrue, and she stuck to it even when given the chance to correct herself.

Two staff members, two separate lies, both eventually confirmed as such by M&S themselves.

Took it to the CEO's office for a straight answer and got bounced between four different case handlers over two weeks, each one softening or ignoring what I'd actually said, at one point claiming I'd asked for compensation I never requested. It took five replies before anyone admitted the staff had given me false information. This is a well-known, supposedly quality high street name selling spoiled food from one of its stores and then burning two weeks of a customer's time just to get an honest answer. Genuinely poor, and avoidable at every stage.

Recently bought items of clothing with a few different sizes and tried to return the non fitting ones 2 days outside of the window but was told that I have no other options than to keep the items. Tried speaking to customer service but they couldn't assist in any way. Whilst I understand the policy, not providing another option or being inflexible is not great customer service at all and feels like an easy way for the company to make money.

Sparks card - shame on you big advertising get £10 off if you spend £40 on your sparks card which i did (on line) only to find that oh NO you dont get your money as it has to be marks ands spencers own. brand that you buy.
this was buried in the terms and conditions i.e. small print. WHY can you not spell it out when you advertise the £10 off that it is ONLY on your own brand. Shame on you.

Leather pumps or plastic made to look like leather. £58 for a black pair of ballet pumps. One is leather the other is plastic made to look like leather. Quality is awful so I’m sending them back with no way of complaining because it won’t let you do more than a few lines. M and s is going backwards. No wonder shops are closing. !!

Just received an email about 'New Sparks' which makes it seem only available if you use a smartphone.
I don't and and don't wish to do so. I tried one once but it was inconvenient to carry, and the manufacturer and Google were in a conspiracy to fill the intenal memory, ensure that potentially useful 'apps' did not work in secondary memory, and were intent on coercing me into exchanging it for another more expensive smartphone. So I cancelled it and use a small pocket phone when away from home and need to make a call, and otherwise do everything I need on my desktop PC. If I could still get my Sparks offers through my PC, I can't fnd that information in the load of guff that M&S have on their web site.

Some products such as clothing are good quality but the online and in person shopping experience is underwhelming. Local shop is always busy and too small to deal with number of customers. Can’t talk about staff because there’s none to be found ever.

Your Sparks rewards are SO complicated!!! To spend my reward money I have to click to spend it - then say how much - then click to load it onto my reward card - then get a text to verify it's me - then have to do all that again. You couldn't make it harder if you tried!!!

I had a horrible experience during a bra fitting at M&S.

Before the fitting had even begun, I was already put in an uncomfortable position. I went to the counter and discreetly told the staff member I had a fitting booked, showing my appointment confirmation. I did this quietly because there were men around and I didn’t want it to be overheard. However, she said out loud, “oh a bra fitting,” which meant people nearby did hear, and I immediately felt really uncomfortable before anything had even started.

The fitter arrived a little late and laughed when she realised I wasn’t wearing a bra under my top, which made me feel embarrassed. Instead of handling it professionally, she refused to continue the fitting and made me put on a tight tank top provided by the store. In previous bra fittings I’ve had with other companies, I’ve always been measured without needing to wear a bra, so this felt unnecessary and uncomfortable.

At no point was I actually measured, even though this was meant to be a proper bra fitting. She brought me a 32A bra, which clearly didn’t fit as I was spilling out of the cups. I told her it felt too tight and uncomfortable, but she insisted that was my size. She then brought a 32B, which still didn’t fit properly either.

For reference, I had previously been wearing a 34B, and I went in for a fitting because even that didn’t feel right — but nothing about the process felt accurate or properly assessed.

I left feeling dismissed, exposed, and embarrassed. I went in expecting a professional, discreet service where I would be taken seriously and properly measured, but that’s not what I experienced. I would not recommend this service, as I found the staff rude and unprofessional.

M&S 'Rich' Balsamic dressing is watery and thin. The amount of water is not stated but if it contains 43% olive oils and 29% vinegar (both stated) and perhaps 2% other ingredients, the balance of 26%, so over a quarter, is water. I don't add water to home-made dressings and I can't find any recipe online that does. The term 'rich' is a misnomer; it should be 'dilute'.

Went to M&S today and asked what was the point of the sparks card as you never get vouchers any more. I was told it is all app based now. Well I've spent an hour trying to join the scheme but it does not work. I can log in to the area to purchase but when I try to join the new scheme it does not like my email address. I will no longer be shopping at M&S and my plastic sparks card is going in the bin as they obviously do not want anyone to join it.

I go to the Trafford Centre M&S for fresh shortbread from the Bakery and they tell me that they are not allowed to sell them until the following day, they will hardly be fresh a day after being made

Simply no other way of responding to your email (do not reply address) to ask to stop asking for a review of a product that was sent directly to the recipient - I have no idea what it’s like…...

I don't like not being able to pay online anymore. M&S don't do pay by bank through TSB so it was a real pain paying my last installment...haven't put any shopping on the card since. Also I'm not sure my points ever add up right?

Order reference: 301-0065229-4378097 delivered 24 june 26.....Pink Roses for my wife....5 of them were turning brown...all looked a bit tired.....will not be using M&S again...this is the second time that they have let me down...no more chances!!!

M&S in Bath. Today 24th June. I drove 13 miles to this store today. The new store in Bath is huge. I wanted some advice for a bra with soft underwiring which they said they don’t do anymore. I asked her for something similar and she wasn’t very interested , pointed and left. I didn’t get time to ask her to measure me as I haven’t bought a new bra for ages. I wander around for 20 minutes and then left. To find a member of staff in the first place was difficult and the service / care was worst. I loved the old building we used to have but this one felt like a Wearhouse. Cold attitude and not enough staff. When I left I decided I wound be coming there again. Feeling very sad.

I ordered 3 items on a Sunday evening.I paid for next day delivery which would be Tuesday. One item was delivered on time by DPD. Royal Mail tracking for the other 2 items never updated from ‘ we’re expecting it’. I searched in vain for an M and S email address and had to resort to online chat. The online assistant said ‘ there was a delay’ ( hmmm, I knew that) and confirmed that Royal Mail had not received the parcel , so the delay was down to M and S inefficiency. I was typing my reply to the online assistant, who had asked if I wanted a refund or replacement - ( was that an admission that M and S had lost the parcel?). The window closed in less than 2 minutes, literally as I was typing. ( I had had to quickly answer a ring at my door). Surely the automated system can detect that someone is typing a reply?
Extremely poor service all round M and S.
To add insult to injury, I’ve just checked and rechecked the parcel delivered by DPD - containing an item to be worn with the missing items. No returns label!! Apparently with red heat health warning, I’m supposed to head in to the shopping centre to return an item that is no use to me.
Grrr.

I usually love shopping in M&S and spend quite a bit of money on their goods. Not anymore!

Me and my mum were completely embarrassed in your Lakeside store at the weekend by one of your ignorant and obnoxious staff members.

We were paying separately but sharing a shopping bag in which I clearly added to my transaction. Mum paid first and then I started to scan my items and the bag. Some obnoxious loud mouth accosted us and accused us of not paying for our items, thinking that we were stealing extra items.

She screamed "Are those separate, have you paid for those?!" I promptly and firmly replied that she in fact had paid and I am clearly processing my own transaction. This clearly didn't satisfy her small mind so I had to explain to her again twice. Even getting frustrated and shoving the receipt in her face.

She eventually relented. I then promptly called the manager and made a complaint. Funny enough, the manager also said that this woman had received prior complaints. If she has received multiple complaint, then maybe customer service is not for her.

I'll take my money elsewhere!

Absolutely fantastic customer service from Beauty who listened, empathised and resolved my problem within minutes, doing so kindly and professionally.

M&S opticians in White Rose Leeds

The care, professionalism and friendliness of Andy the optician was outstanding during my recent visit.

Went above & beyond to try source some Tom Ford frames I’d seen elsewhere.