Put people first.you are having a laugh
My wife and I have a trust fund for our disabled son. We which to change from our current bank to mansfield building society. The application forms and the trust documents was posted to them nany weeks ago and we still await a reply it is now the first of October and the trust is still not set up.I see on one of your ratings you are very slow with paperwork. This is an understatement .as requested I require our trust documents returned forthwith to our home address.I intend to now go elsewhere. You are playing at running a business
Risposta di Mansfieldbs
Hi Peter,
We're sorry to hear that you've experienced difficulties. We appreciate how frustrating this situation must be.
I've spoken with my colleague Lucinda, who has been handling your application. Since August, she has been working with you to resolve a check that we need to complete for your Trust account.
To make things easier, Lucinda provided you with her direct dial number so that you can contact her directly. While she may occasionally be unavailable, she makes every effort to return calls as quickly as possible, usually on the same day.
Lucinda has also been attempting to arrange a scheduled call with you to resolve the matter.
We can understand if you no longer wish to continue with the application and will return your documents to you.
Many thanks,
Dale & the team at Mansfield
