Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Leggi di più
A straight forward process to access my pru pension plan with great helpful imfomation and the help of a F.A was the right way to go, thank you Pru.
L'azienda ha risposto
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Dettagli dell'azienda
Scritti dall'azienda
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informazioni di contatto
BN15 8GB, LANCING, Regno Unito
- 0800 000 000
- mandg.com/pru
4,1
Molto buono
3616 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Phone rather than use website
Excellent knowledgeable advisor but found your website difficult
23 gennaio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Very poor response time and very slow investment visibility
I have an AVC in place with my employer which is paid monthly in the Pru pension. I have been paying in for two years and logged on to the web portal to review how my investment was performing. I could see some of the monthly contributions but the last payment was four months ago. When I questioned why it was taking so long for payments to appear I was told there was an issue with my national insurance number supplied by my employer. This is quite honestly the slowest most unresponsive financial services company I have dealt with and when are lucky enough to get a response I think it is drawn from a tombola. Good luck!
6 febbraio 2026
Non scritta su invito
Risposta di Pru UK
Hi Kevan, we're sorry to hear about the delay in your contributions showing in your online account, and the experience you've had in dealing with us.
We'd like to follow this up with our AVC teams, and to allow us to move forward, please email us at social@prudential.co.uk with your plan number, and preferred contact details. Many thanks
Fast and efficient service.
From initial request to completion of request was less than two weeksa very fast and efficient response and a very good reason to be investing with the PRU
27 gennaio 2026
Risposta di Pru UK
Hi Janet, thank you for your feedback and it's so nice to hear you had a positive experience in engaging with us recently.
Very easily explained to me
18 gennaio 2026
Straightforward process resulting in a prompt response
Clear and straightforward process using the online tool helped me to choose the best option for me. Pleased with the prompt response to my request.
27 gennaio 2026
I was happy regarding my up to date…
I was happy regarding my up to date pension but very unhappy trying to find out about older pension I had
20 gennaio 2026
Risposta di Pru UK
Hi Mrs Macmillan. Thank you for taking the time to leave your review and we're pleased to hear that you're happy with your up to date pension. We'd like to help with your older pension and we're sorry you've faced problems in accessing details about it.
To enable us to look into this further, please email our team at social@prudential.co.uk with details of your older pension. Many thanks
Painful experience trying to update details.…
I have been trying to update my details for over two weeks now on your claimed secure systems. I have been trying every day either by phone, or by secure email. After wasting time sitting on hold, or inputting my details into your system I am met with 'we are experiencing technical difficulties'. You need to sort this out, my information is currently going to the wrong address and I have no way, as it currently stands, of changing that. Stop making your customers jump through hoops to carry out a simple task.
1 febbraio 2026
Non scritta su invito
Risposta di Pru UK
Hi Janet, we're sorry you're encountering difficulties updating your details and for the frustration and concern this is causing.
We'd like to help and would be grateful if you could email our team at social@prudential.co.uk with your policy/plan number. This will allow us to link in with our online service team and ensure your details are updated as required. Many thanks
Very easy to access funds that I needed…
Very easy to access funds that I needed and was keep updated with the whole process
26 gennaio 2026
Risposta di Pru UK
Hi Carolyn, thank you for your review and we're happy to hear that you had a positive experience in accessing your funds recently.
Been trying to deal with them for…
Been trying to deal with them for nearly a year regarding my deceased father’s policy. Had a letter regarding payment and accepted the amount contact since has been hard. Been waiting for information for over 1 month keep calling and get told it’s been raised and i’ll know more within 48hours 4/5 days later nothing. Promised a call back that never comes and the customer service is appalling asked to speak to a manager numerous times to no avail, contacted the ombudsman and my solicitor now
28 gennaio 2026
Non scritta su invito
Risposta di Pru UK
Hi Demi, we're truly sorry to hear about the difficulties you've experienced with your father's policy. We understand the frustration this must have caused and we'd like to help.
To allow us to follow up on your experience with the teams involved, please email us at social@prudential.co.uk with the policy/plan number, along with your preferred contact details. Many thanks
Very satisfied with full experience.
Very satisfied with full experience.
Friendly and helpful Advisor.
26 gennaio 2026
easy phone contact
26 gennaio 2026
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