It was refreshing to actually talk to a friendly human being who quickly understood what we were asking and then passed us on to another person who had more extensive knowledge to help us make an info... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This company has taken 24 years to fail to implement a judge's pension sharing order. I may be dead before I get my benefits if my ex decides to do nothing. Prudential will not acknowledge that fact.... Leggi di più
L'azienda ha risposto
Super easy to access your savings fund or bond, simple process, fully explained & delivered into my bank within the timeframe i was notified of, what more can you ask for, 1st class experience
L'azienda ha risposto
Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!
Dettagli dell'azienda
Scritti dall'azienda
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informazioni di contatto
BN15 8GB, LANCING, Regno Unito
- 0800 000 000
- mandg.com/pru
4,0
Molto buono
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The web site works well and finding the…
The web site works well and finding the information I wanted was not hard
10 aprile 2026
The money was in my bank when you said…
The money was in my bank when you said it would be.
17 aprile 2026
There's always help when you need it most
I was treated with courtesy and respect, answered all my questions, my funds arrived promptly, I couldn't ask for more than that, could i.
1 aprile 2026
Overall I was satisfied with the online…
Overall I was satisfied with the online experience. My transaction was handled in a reasonable timeframe.
I got done what I needed to get done.
15 marzo 2026
Quick and easy to use system.
25 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Unhappy client experience
Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.
4 marzo 2026
Risposta di Pru UK
Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks
well done the pru
I asked the question and I actually got the answer .Well done Pru, my mum would be proud of you!!
22 aprile 2026
Non scritta su invito
Quick answer.
16 aprile 2026
Prudential are really easy to deal with…
Prudential are really easy to deal with and can be trusted to be helpful about money matters with you
25 febbraio 2026
Risposta di Pru UK
Hi Tom, thank you for your kind words and feedback. It's great to hear you find it easy to deal with us and that you trust us when it comes to helping and supporting you with your money. Many thanks
Investment bond
I have an investment bond and have fruitlessly tried to withdraw money from it for several weeks. I have made application online and have successfully uploaded required documents. At the end of the process a window appears with the message “We cannot process your request right now please try again later”. I have used all means to communicate with them, messaging, chat and phone and not one person was able to resolve the problem. I have managed to get an application form to be posted to me and this will take 10 days to process when they received it. There clearly is a fault in their system that appears unresolvable. An extremely frustrating and very disappointing experience overall. I doubt if a reply to email them will help as I have already contacted the help service to no avail
3 aprile 2026
Non scritta su invito
Risposta di Pru UK
Hi Roy, we're sorry you've been unable to use our online service to withdraw funds from your bond with us. We understand the frustration this must have caused, and we'd like the opportunity to help.
If you could email our team at social@prudential.co.uk with your policy/plan number and preferred contact details, we'll ensure your requirements are moved forward quickly, and a resolution reached for you. Many thanks
Helpful and efficient
2 aprile 2026
Very easy to use the website
7 aprile 2026
Took some of my pension in a one off…
Took some of my pension in a one off lump sum ,easy process compared to some companies ive dealt with .recommend them
8 aprile 2026
Risposta di Pru UK
Hi, thank you for taking the time to leave your review, and we're happy to hear that the process of taking your pension lump sum was easy. We appreciate your recommendation and we're also pleased that our service stood out positively for you.
Good but you can't always understand…
Good but you can't always understand the person on the phone
8 aprile 2026
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