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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Shocking company! My partner ordered a gift for his dads birthday in May & never arrived! They emailed to offer a completely different alternative which he declined. He asked for a refund & they just... Leggi di più

Valutata 1 stelle su 5

Do not order from this company. Ordered an item that never arrived and no contact despite chasing.

Valutata 1 stelle su 5

BE AWARE! They take money for products that they can’t supply and customer service is non existent as they simply ignore emails. They admitted 2-months ago they can’t supply my order as the supplier h... Leggi di più

Valutata 3 stelle su 5

Should have a ZERO rating. Wish I’d read before ordering. Ordered Tom Ford 3 hours ago & got an “apologies out of stock/discontinued” email from ‘Lucy’. Have informed American Express but fear they’v... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza

Scritti dall'azienda

Part of the Maleskin group. We aim to bring you premium products at the very best price.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(187)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

This is a very likely a scam site

This seems to be a scam site, they also have 2 seperate links/reviews on Trustpilot, both go to the same website, one with glowing reviews- probably fake. Ordered from them, nothing arrived. tried to email and call, but only a mobile number listed (mailbox full- presumably with customers trying to find out where there orders are). AVOID like the PLAGUE.

2 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

This company is a scam

This company is a scam. They list products they don't have in stock. Send out inferior, cheaper products instead. Delays with shipping. Don't use

4 settembre 2023
Valutata 1 stelle su 5

SCAM ALERT 🚨 🚨🚨🚨

SCAM ALERT 🚨 🚨🚨🚨
DO NOT BUY FROM THEM!!!
I bought some hair products from them last week, price was competitive,even 25% discount on top, too good to be true.
After a week of waiting i contacted them to ask about my order and they said that they tried to contact me to tell me abt the issue with my order and that but that probably the email ended in my “spam folder”,thing absolutely false!
Basically they stated that shortly before my order was placed, the items went “out of stock” and they they didn’t have the time to update their stock quantity😂
The clay pomade from baxter even after a week is still in stock, so other customers will fall for this trap. If you have pending orders with them open a dispute asap with your bank!

26 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Total scam

This store seems to have issues with stock and cash flow. They take tour money charge you what they can and don’t deliver. No stock to send and when they say Ushuaia will refund it doesn’t come through be aware. If they can’t be transparent don’t trade

21 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Keep clear

Be careful. I ordered 2 bottles of 250ml and received 2 small Travel bottles. The lady who email me said I ordered wrong . I ordered 2 x 250ml said it on my confirmation when I checked out all stated on my order 250x2 . When I got my order stated 250ml on invoice. Keep clear I sent my back by record delivery as I didn't trust them,costing me £469. Customer service was like talking to a automatic response machine. 😂Stick to the company you know ladies & Gents . These guys ended up costing me money. Now looking at the other reviews looks like it not only me this as happened to . Very mis leading probably hoping most customers dont send the items back . Rip off

3 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent products and customer…

Excellent products and customer service. Although there was a delay in receiving my order, due to stock shortages, the Team at Maleskin were very good at keeping me informed about the delay and expected delivery dates. Very impressive indeed.

19 giugno 2023
Non scritta su invito
Valutata 2 stelle su 5

I ordered some dermalogica 100ml received 50ml for same price

My partner ordered some dermalogica 100ml for me, and received a 50ml tube and on the delivery note the 100ml was crossed out and 50ml handwritten. He contacted them and provided a copy of the order which states 100ml, they acknowledged the error but have not sent another 50ml or offered a refund. They have however updated the product listing on their website. I understand errors happen but the right way of dealing with them is crucial for a long term customer relationship. If this had been dealt with correctly then I would be a repeat customer.

18 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Dodgy website

Seemingly how it works:
You order an item from their website, at an attractive price.
You receive a lengthy, pre-prepared email advising item no longer in stock, alternatives offered.
You request a refund. They agree.
No refund.
Item remains 'in stock' on their website.

19 luglio 2023
Non scritta su invito
Valutata 4 stelle su 5

Mrs AK

This is my second purchase from Maleskin . First order was dispatched a week late . I contacted Lucy who resolved the matter within days . My recent order was dispatched promptly within few days and arrived to me a day after dispatch . On both occasions the product came sealed and was packaged extremely well . I would have given 5* if it wasn't due to the initial glitch and inconvenience . I will continue to purchase more products from the company.

19 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service - loved my product - also great promotional offers too and it arrived within days of ordering, really recommend Maleskin

1 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Please avoid this website!

Totally agree with the reviews below & wished I had read these before purchasing! As the previous customers have stated I had a similar experience with emails from ‘Lucy’ often copying & pasting previous emails she had sent to me with the exact same wording! Only 1 of the 3 Kiehl items was in stock which I ordered, I got asked if I would accept a replacement for 1 of them which I agreed, along with a free gift to apologise. When this item arrived (with the free gift missing) the invoice showed that another item I ordered wasn’t available & a replacement being sent which I hadn’t even agreed to! This is when Lucy basically copied & pasted a previous email she had sent about my other item apologising. Another complimentary gift was supposed to be included which wasn’t. After demanding a refund Lucy managed to get my order out to me the next day - albeit 2 of the things which I didn’t actually want. And also nearly 2 weeks late. Please avoid buying from this website unless you’re happy to be given replacements for your order!!

30 giugno 2023
Valutata 1 stelle su 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! They have fake reviews here so only read of the 1* reviews for the truth about them! They advertise products they DO NOT have. They will sell you products that they don't have in stock, take your money, then offer you an alternative and not process your refund. Luckily I use paypal who got my money back for me. Also their phone numbers don't work which confirms it is a scam. Don't be fooled by good reviews and make the same mistake I did - Read the 1* reviews and Do NOT give them your money!!

30 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

This is how the scam works;

1. They advertise products not available 2. You will receive an email suggesting an alternative 3. You pay for 48 hr UPS delivery and it’s not used 4. They will claim Royal Mail lost the parcel after 2 weeks 5. They will send “another” parcel and it’s all alternatives to everything you ordered 6. They will claim this is a mistake. Please avoid like the plague!!

2 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great products - excellent service!

I have bought products from Maleskin several times. They are always delivered quickly and well packaged. They do some great offers and have a huge range of great quality products - not just for men! I would highly recommend this company.

28 marzo 2023
Non scritta su invito

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