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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Shocking company! My partner ordered a gift for his dads birthday in May & never arrived! They emailed to offer a completely different alternative which he declined. He asked for a refund & they just... Leggi di più

Valutata 1 stelle su 5

Do not order from this company. Ordered an item that never arrived and no contact despite chasing.

Valutata 1 stelle su 5

BE AWARE! They take money for products that they can’t supply and customer service is non existent as they simply ignore emails. They admitted 2-months ago they can’t supply my order as the supplier h... Leggi di più

Valutata 3 stelle su 5

Should have a ZERO rating. Wish I’d read before ordering. Ordered Tom Ford 3 hours ago & got an “apologies out of stock/discontinued” email from ‘Lucy’. Have informed American Express but fear they’v... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza

Scritti dall'azienda

Part of the Maleskin group. We aim to bring you premium products at the very best price.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(187)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Very very very poor

Very very very poor. Products probably stolen from hotels. I ordered Elemis xmas cracker. It arrived flat packed and without the correct markings. No detail of what was inside. So not legit. A craft make up which you couldn’t even make! The contents were completley wrong I was supposed to get a 50ml body lotion, a 20ml night cream and a glass pot of balm. Got three minature tubes I get in vitually every hotel I stay in.
This was supposed to be a Xmas gift. It’s absolute rubbish and wrapped in bubble wrap. Not in tissue paper like Elemis products. Complete fake!
Lucy said to return at my expense.
Would cost me more than the products are worth to return them and assuming from these reviews I wouldn’t get a refund anyways.

13 dicembre 2023
Valutata 5 stelle su 5

Don’t listen to the bad reviews

I have had nothing but positive experiences with Maleskin. I’ve ordered products twice and on both occasions had no issues whatsoever, and saved a fortune in the process!
I will definitely be ordering from them again 😁

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Seamless transaction and brilliant prices

I’ve placed three order with Maleskin now after I decided I wanted to start using Elemis, and found by far the best value from this site. Each transaction has been seamless and delivery has been within three days. I will definitely be making a repeat purchase.

15 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Ordered a gift 🎁 for Christmas 🎄 10/10

Ordered a gift 🎁 for Christmas 🎄
It was the cheapest company on line…..fast delivery and packed very well indeed.
I had never used this company before …they say first impressions last…
I will certainly use again and recommend .10/10
Thank you Maleskin .

4 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Very positive experience

Very positive experience! I decided I wanted to start using some premium skincare products. Maleskin offered by far the best value for the product I wanted - and also included a lovely free gift. Delivery was prompt - I'm very happy with the whole experience. I will certainly use Maleskin in future
😊😊😊

10 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Elemis daily moisture boost

I have only recently discovered maleskin and since have purchased on a few occasions a repeat order of male quality skincare products at a very competitive price . The items have always been as described and delivered quickly.

30 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I ordered an Elemis moisturiser set

I ordered an Elemis moisturiser set - the company very quickly informed me the set was out of stock, and offered me another in its place, for the same price, that was worth more. They were super helpful and apologetic, really good personal customer service!

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I have always had great service

I have always had great service, fast delivery and helpful customer service from this company. Offers on high brand products are competitive. Highly recommend.

14 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent all round service

I have ordered from Maleskin on many occasions this year. The products always arrive quickly and in good condition. On one occasion, when I needed to contact them with a query, I received a reply the same day. Excellent all round service.

10 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

For any skin

Good range of products at great prices. Quick delivery and money off future purchases. Highly recommended for male and female skin.

4 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Wish I read the other reviews before…

Wish I read the other reviews before purchasing...

I have received exactly the same experience as others. Ordered items thinking I was getting a good deal. Got an email from "Lucy" a few hours later apologising that there would be a delay as they were let down by their suppliers and the items would be with me in February next year, offered me alternatives etc.

"in the five years of business, our manufacturer
has never let us down like this" - the reviews on this site would disagree with that one!

I requested a refund and Lucy came back very quickly saying they would do that immediately, but of course, no refund has been initiated from them.

I've since raised a dispute with PayPal, as others have.

3 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Awaiting refund

Still awaiting two separate refunds for items they advertised as in stock, took my money for, couldn’t supply and have not refunded. One order is from over a month ago. Website t’s and c’s state to allow 5 working days for refunds….suddenly no response to emails either. Orders 17523 and 18245. I have raised a dispute with my bank for items paid for but not supplied and a second dispute with PayPal.

5 dicembre 2023
Non scritta su invito
Logo di Maleskin.shop

Risposta di Maleskin.shop

Hello Laura,
My apologies for the issues that you had with 2 of your orders, I have looked into this and can see that both orders were placed quite near to each other and you had the cleansing oil on both orders. It is unfortunate sometimes that we are not fully informed by brands about certain products that not on the shipments as we expect everything to come in as we ordered. At the time of your ordering, it appears that there was a shortage of that product that we were unaware of. Once we were aware, the product was removed from the website until it was back in stock.

Upon looking into the email trail, I can see that each one of your queries received in our inbox was dealt with within 24hours and there were no unanswered emails.

Also I can see that both refunds cleared our account on December 5th, the day that you wrote the review, and I can confirm that no chargebacks were received from either your bank or from paypal.

I can see that you had also ordered from us previously, so I can only offer my sincere apologies for the problems that we had with the product in question.

Kindest regards

Mandy



Valutata 1 stelle su 5

BAD COMPANY

Order one item on black friday sale. It’s been over a week and they still havent posted. After the first 3 days, I emailed to ask the status and they replied saying that due to the sale, they are short staffed. 5 days later, no sign of any progress being made on delivery. So i emailed to ask for a refund as it’s a serum which i use for my daily routine and it’s pointless at this point and i’d rather just buy it elsewhere. They have not responded so i will contact my bank to take actions!

Update: after back and forth of Maleskin claiming to have cancelled and refunded me (which they did not), I raised a dispute with my bank and they got me the refund back from Maleskin. Such a scam company!

2 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Do not use this company

Do not use this company! The customer service emails are absolutely brilliant well scripted make you really believe them that the product is out of stock etc… had to go through my bank to get refund! DO NOT USE PEOPLE!

30 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs

Avoid at all costs. Ordered a gift set in October still not received! They make up excuses saying out of stock, delay with Royal Mail etc, etc! They take your money and don’t send the goods. I’m going to do a charge back via Mastercard! Never again this company is untrustworthy and dishonest. Please believe all these reviews.
After much aggravation I received my refund but it was a full time job chasing it. Lied that the parcel had been dispatched and sat on my money. I’ll never buy or recommend.

27 novembre 2023
Valutata 1 stelle su 5

Joke of a company which has been a…

Joke of a company which has been a nightmare from start to finish.

Ordered a product for delivery. Nearly a week goes by and received no confirmation that it has been sent out. I followed up with customer services and was told that it would be sent out soon. Still no email dispatch confirmation days later so followed up again. I asked if the order could be cancelled and a refund was issued. I was then told that this was fine and that the order was cancelled and a refund would be issued. Days later I got an email to say it had been dispatched. Turns out that the order never got cancelled (even though I was told it was) with no refund as promised. I now have two of the same products on their way as I ordered elsewhere. I wouldn't recommend and wouldn't ever use this company again

23 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Do not use this company

Do not use this company. I made an order nearly 1 month ago and have received no products or refund. When you ask for a refund they say it will be with you shortly and then make excuse after excuse why it has not been sent. I am reclaiming the money I have sent via my credit card company and would urge others not to buy from this website.

9 ottobre 2023
Non scritta su invito

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