Maisonandwhite Recensioni 

131
TrustScore 3.5 su 5

3,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered a Maison&White lens ball from Amazon It is packaged beautifully in its own bag in a lined and padded black box and has a little stand and cleaning cloth as well. I am really pleased with... Leggi di più

Valutata 3 stelle su 5

Ordered a set of 5 storage jars with clip seal lids via Amazon. Product arrived earlier than estimated date of delivery and really impressed with the storage jars. Have just ordered today, 21/11/2020,... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I placed an order on 2nd April, the payment left my account but I still haven't received confirmation. I have: - Emailed them via their website and still have had no response - Called 3 times and i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Upon arrival one of my items were broken (one glass out of a set of four). I contacted their support service and they were very friendly and rapidly replaced the whole package, without me having to... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

131 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(131)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing customer service, nice product, fast delivery

I ordered a mirror from Maison and White. For various reasons I didn't end up putting the mirror up for over a year. When I did finally get round to putting it up, there was a slight issue. I contacted customer services and they sorted it out immediately, at no cost. Unbelievably good customer service! I expected that, after a year, I would have to just buy the item again. I will definitely be ordering from this company again.

The mirror itself is lovely.

2 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Just fittted a soap caddy which arrived…

Just fittted a soap caddy which arrived this afternoon, and I only ordered it 40 hours ago. Excellent service, price and product.
It looks wonderful above my sink. It is well designed with a really sturdy suction fitting. Well done and thank you.

30 luglio 2021
Non scritta su invito
Valutata 2 stelle su 5

Nightmare trying to get correct…

Nightmare trying to get correct delivery address amended. It kept showing my name even though I amended and added to it the correct name for delivery. It also brought up a different email address than the one I put in this time

18 giugno 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Dave!

You can change this in your account by going onto Sign In > My Orders > Address Details > Add New Address.

If of course this was not amended then please let us know and we of course shall help with changing this asap for you.

Valutata 1 stelle su 5

Appalling products and even worse customer service

I purchased a shower caddy but it arrived with a manufactured defect meaning it was useless. Contacted customer service via Amazon and Maison and white themselves and neither were interested, both sending m back and forth to each other.
I gave up and threw it in the bin. When I told Maison and white this they replied “no problem, have a great day!”
Will avoid their products and recommend you do the same.
** Not once did I indicate the issue was resolved, I was not happy with the response via Amazon, hence contacting the company directly! I’ve accepted the loss and know not to buy Maison and White products again.

6 giugno 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Michelle! We do apologise your item arrived defected.

Unfortunately Amazon do have a very strict policy meaning we cannot contact our customers through the normal routes of communication and you would need to contact us through our Amazon Shop.

I have looked into this and you messaged ourselves on the 28th of May where the above was explained to you and you advised this had been taken care of by yourself messaging Amazon and the item being disposed of so our representatives understanding was that this had all been resolved for you.

If you need any further information about contacting Amazon please do not hesitate to get in contact!

Valutata 5 stelle su 5

This is my second order real value for…

This is my second order real value for money tried other sites this seems to be what I need so much to choose from with delivery excellent buy

18 febbraio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Julie,

Thank you for your lovely review.

Kind Regards,

Beth

Valutata 5 stelle su 5

Excellent Company

This is my 2nd order and I hope it's as good as the 1st which was superb. I shall wait and see but the company is excellent. Only moan they offered 20% off but no code so I had to pay the full amount. David

16 febbraio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi David,

Thank you for your lovely review. The 20% discount has been automatically applied to everything on our site which is why there is no code.

Thank you,

Beth

Valutata 4 stelle su 5

This is my second order with this…

This is my second order with this company and the goods were lovely. One of the items was broken so I had to contact them, the website was a little tricky to contact them but once I did get hold of them they were very efficient and quick to amend the problem. The company have been very helpful since I contacted them and have since ordered more items from them.

4 febbraio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi,

Thank you for your review.
I'm so sorry to hear that one of your items arrived broken but I'm glad that our team were able to resolve the item quickly for you.

Best Regards,

Bethany

Valutata 5 stelle su 5

Lovely product

Lovely product, just as described and delivered on time

21 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Tracey,

Thank you for your review, it's great to hear that you love your products!

Kind Regards,

Bethany

Valutata 5 stelle su 5

Not bought anything from this company…

Not bought anything from this company as yet this is the first order , hopefully my experience with them will lead to me buying lots more from them . I did find their website very easy to use and follow with no hitches . Look forward to receiving my goods soon 🙂

20 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Mary,

Thank you for your kind review. We hope you love your products when they arrive!

Kind Regards,

Bethany

Valutata 5 stelle su 5

So far so good

Items only just ordered but assume will be good as bought same on Amazon for rather more.
So, so far so good.
Certainly website seems easy to navigate. So assuming items turn up promptly and in good condition I will definitely use again.

18 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi,

Thank you for your lovely review!

Kind Regards,

Bethany

Valutata 5 stelle su 5

Excellent

Bought photo frames very quick service and well packaged highly recommended

16 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Maggi,

Thank you for your kind review, it's lovely to know you would recommend us

Kind Regards,

Bethany

Valutata 5 stelle su 5

First time ordering

First time ordering . Found the website easy to use and impressed with the variety of goods on offer. Will certainly look here again.

6 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Trish,

Thank you for your lovely review. It's wonderful to hear that you were impressed with our site and our products.

We look forward to you continuing to be a customers of ours.

Kind Regards,

Bethany

Valutata 5 stelle su 5

Have just placed an order for an item…

Have just placed an order for an item for our kitchen, quick and easy website

3 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi,

Thank you for your lovely review. We hope you love your products once you receive them!

Kind Regards,

Bethany

Valutata 5 stelle su 5

Great prices

Great prices, definitely recommending to friends!

1 gennaio 2021
Non scritta su invito
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Risposta di Maisonandwhite

Hi Arren,

Thank you for your kind review.
It's great to hear that you love our prices and will be recommending us to your friends!

Kind Regards,

Bethany

Valutata 4 stelle su 5

Not very friendly to older users.

It was very difficult to understand the site at first and it should be more simple for us older users. On the whole your products are very good. Lets hope your delivery service is as good. Thankyou Bob.

29 dicembre 2020
Non scritta su invito
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Risposta di Maisonandwhite

Hi Bob,

Thank you for your honest review and feedback.
It is our intention to redesign our website in the future to make it more user friendly, so hopefully you will find it easier to use once we make these changes.

It is great to hear that you were impressed with our products!

Kind Regards,

Bethany

Valutata 5 stelle su 5

So glad I found the kitchen knives on…( magic )

So glad I found the kitchen knives on here that I discovered in Thailand years ago .Ordered a set along with a bamboo mag. holder , excellent ( 1year ago ).
Ordered 2 sets of knives as presents for Xmas this year and delivery was phenomenal !

23 dicembre 2020
Non scritta su invito
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Risposta di Maisonandwhite

Hi Brian,

Thank you for your wonderful review.
It's amazing to hear that you was really impressed with our delivery service and quality of our products.

Kind Regards,

Bethany

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