My deer step through magic cycle is approximately one year old. The display would not turn on anymore and the bike would not start up.With the two year warranty I contacted the company. John was very... Leggi di più
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"In stock, but also somehow out of stock." Customer support: "kindly wait patiently" is code for "won't pay U.S. tarrifs" but they'll charge U.S. consumers anyways. Beware of Chinese sellers pa... Leggi di più
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We’ve been riding together for the last year, what a blast! Wife loves her Cruiser Pro, the power and stability gives us the confidence to tackle our local wooded trails. Magic Cycle’s customer ser... Leggi di più
I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old m... Leggi di più
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Scritti dall'azienda
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Informazioni di contatto
3095-200 E Cedar St, Ontario, CA, 91761, Ontario, Stati Uniti
- +1 213 900 7090
- kitty@magicyclebike.com
- magicyclebike.com
4,3
Eccellente
221 recensioni
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Magic cycle deer step through. Bike would not turn on.
My deer step through magic cycle is approximately one year old. The display would not turn on anymore and the bike would not start up.With the two year warranty I contacted the company. John was very helpful. I sent him a video of the problem. He sent me a new display with the on off switch. I replaced myself and was successful. Turned right on. Rode for 15mi without a problem. Took about 2 weeks to arrive but great customer service. Thanks John
30 marzo 2026
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Risposta di Magicycle
Hi Rappy
Thank you so much for your wonderful review! We’re thrilled to hear that John was able to assist you promptly and that the replacement display with the on/off switch solved the issue. It’s great to know that your Magic Cycle is back on the road and running smoothly after 15 miles of riding.
We truly appreciate your patience with the shipping time and your kind words about our customer service. John and the entire team are dedicated to providing the best support possible, and your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to reach out. Enjoy your rides, and thank you again for choosing us!
Sincerely,
Magicycle support team
Fraudulent charges
"In stock, but also somehow out of stock." Customer support: "kindly wait patiently" is code for "won't pay U.S. tarrifs" but they'll charge U.S. consumers anyways.
Beware of Chinese sellers participating in this "Tariff Tantrum" scam.
I expect the seller views this as a noble protest, but choosing deceit and passive-aggressive messaging only demonstrates the same poor morals that caused the U.S. to impose tariffs in the first place.
Fortunately the FTC and U.S. banks deem behavior like that as fraudulent, so Magicycle and others will not prosper from sales they do not intend to fulfill.
31 ottobre 2025
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Risposta di Magicycle
Hi Matthew
Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience.
Regarding your order, I have checked that we have cancelled the order and processed the refund for your order successfully at the beginning of December.
I apologize for the temporary shortage of a display at the time. We sincerely apologize for not being able to ship it sooner — that was never our intention to mislead or delay on purpose. The display is in good stock and can be shipped out within 2 business days after placing the order.
Please note that we strictly follow all international trade regulations, including U.S. tariffs, and we have not withheld shipments to avoid paying them.
We take all customer inquiries seriously and are committed to providing professional assistance. If you have any questions or concerns, please reach out to our after-sales team at support@magicyclebike.com, and we will respond promptly.
Thanks for your cooperation and understanding.
Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Customer service is easy to work with…
Customer service is easy to work with and are accommodating. I forgot to add party of my order that would've made it free shipping and they fixed it for me. Thank you!
5 febbraio 2026
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Risposta di Magicycle
Hello Samuel
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that our team was able to assist you with updating your order to include free shipping — we're always happy to help make things right.
Providing helpful and accommodating service is a priority for us, and it means a lot knowing that it made a difference in your experience. We truly appreciate your support and look forward to serving you again soon! Please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Great product and excellent service.
Great product and excellent customer service with helpful and friendly staff. Highly recommended.
29 gennaio 2026
Non scritta su invito
Risposta di Magicycle
Hi Mao,
Thank you so much for taking the time to share your kind feedback! We’re thrilled to hear that you enjoyed the product and had a positive experience with our team. Your recommendation means a lot to us.
Your satisfaction is our greatest reward, and we truly appreciate you highlighting our efforts.
Please feel free to contact us for assistance.
Happy riding!
Sincerely,
Magicycle support team
Great customer service after the sale
The service after the sale has been great. I had an issue with my bike, so I contacted customer service and they responded immediately. My problem was taken care of expeditiously. This is the very reason I have purchased two bikes now with a lot of accessories. Great company with very good customer service.
12 gennaio 2026
Non scritta su invito
Risposta di Magicycle
Hi Phil
Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear that our customer service team was able to resolve your bike issue promptly and to your satisfaction.
Knowing that our after-sales support is the reason you’ve chosen to purchase two bikes and several accessories from us means a great deal. Loyalty like yours is what motivates us to keep providing the best possible service.
We truly appreciate your trust in our company and your kind words about our team. If you ever need anything in the future, please don’t hesitate to reach out.
Happy riding, and please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Great quality product and customer service
I bought a product from this company and had an issue shortly after receiving it, the company responded very quickly to me and replaced the faulty part free of charge.
7 gennaio 2026
Non scritta su invito
Risposta di Magicycle
Hi DD
Thank you so much for taking the time to share your positive experience! We're delighted to hear that our team was able to resolve the issue with your product promptly and to your satisfaction.
Providing quick, effective support is a top priority for us, and it's always rewarding to know we've made a difference for our customers. We truly appreciate you choosing our product and for trusting us to make things right.
Thank you again for your kind words and for being a valued customer. We hope you continue to enjoy your product for a long time to come!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
Just wanted to share my experience 2 years into it.
Just wanted to share my experience. I bought a Deer 20 more than a year ago. The sale was online and it went smoothly, since then I have bought some micellanious bike part andl the team has guide me trought the correct parts.
I enjoy the bike, I think it has more power than I need, climing step road 40deg ups is a breeze. However the battery is not close to the 80miles they claim. I did get about 40+ miles riding at an avrg speed of 18mph. (I'm about 160). So that's just a bit of my experience with the bike.
Unfortunately, after a year and a half my battery started having some issues, where it would shut off when it reaches 50%. The bike would not turn on after that. You will need to charge it or pull the battery out. That would give you some miles before the bike shut down again.
So here comes the customer service, to be honest I read mix review about the CS at MC, so my expectation were low. After I contact them at first their was a misunderstanding about the warranty of my bike specially the battery. After a few emails about the issue I was having, diagnostic, sending them pictures and videos, they actually came trough and diagnosed it as a circuit trouble on the battery. I did receive a new battery, did had to pay for shipping cost which is totally fine for me. I wanted to say the my customer experience was great I'll give them 5 out of 5. Is is not just because they send me a new battery but because Dory was very tentative and polite when we went trough this process.
What I like about the bike: the torque and power, comfort and sleek look.
Whay I dislike hence the 4 star is the battery pct on the display is not accurate. It might read 20pct after a ride, you turn it off and back on and the display will show 60pct. I know it's hard cause when's the motor pulls for power or amps it might drain the battery faster but if at steady when not pulling power the battery level should go back up, and not when you turn off and on your bike.
As for my issue I'm on an early stage, of trying the new battery, since is winter now haven't done much riding, but it has gone down to 20pct and bike does not shut down abruptly.
Thanks.
23 dicembre 2025
Non scritta su invito
Risposta di Magicycle
Hello Ken
Thank you so much for taking the time to share such a detailed and thoughtful review of your experience with the Deer 20 e-bike. We truly appreciate you not only choosing our product but also trusting us with additional parts and support over time.
We’re thrilled to hear how much you enjoy the bike’s torque, power, comfort, and sleek look—especially that it makes climbing steep roads feel like a breeze! It’s also very encouraging to know that, despite some initial concerns, your experience with our customer service team was positive and attentive.
Regarding the battery performance and the accuracy of the percentage display, we sincerely appreciate your honest feedback. While this is a common characteristic of many e-bike battery systems, we are continuously working with our engineering team to improve the consistency and accuracy of battery indicators in future models. Your input is invaluable in this process.
We’re glad to hear the new battery is performing well so far, and we hope it continues to support many more smooth and enjoyable rides ahead—especially once the weather warms up!
If you ever have further questions, suggestions, or need assistance, please don’t hesitate to reach out. We’re here to help.
Sincerely,
Magicycle support team
Risposta di Magicycle
Hi Elmer,
Thank you so much for taking the time to share your wonderful feedback with us and for your kind words! We are delighted to hear that you had such an enjoyable experience at Magicycle. Your satisfaction is our greatest reward, and we truly appreciate you highlighting our efforts.
Please feel free to contact us for assistance.
Happy riding!
Sincerely,
Magicycle support team
Great product and customer service
First off, I was scared to death to buy something online. So many scams out there. I purchased the bike and accessories. I noticed a day later that the bike had went on sale. I got in touch with the customer service. They reviewed my purchase and refunded me the difference from the sale price from the original price. Then I purchased more accessories for my bike. One of the accessories was broken when I received it. I took a video emailed it to them and they replaced the item with no charge absolutely reputable trustworthy company and the bike is awesome. Very high-quality and comfortable. I enjoy my new electric bike and all the accessories. Thank you so much magicycle…
9 dicembre 2025
Non scritta su invito
Risposta di Magicycle
Hi Angeline
Thank you so much for sharing your wonderful experience! We truly appreciate your trust in us, especially when buying online can feel uncertain sometimes.
We're thrilled to hear that our customer service team could quickly help with the price adjustment after the sale, and that we were able to smoothly replace the damaged accessory for you. Providing honest, reliable service is our priority, and your feedback confirms that we’re on the right track.
Most of all, we're so happy that you're loving your Magicycle bike and the accessories!
Enjoy every ride—we're here if you need anything. Thanks again for your kind words and support!
Sincerely,
Magicycle support team
deer step through 20"......love it
i bought a deer step through and only had it 30 days. i heard a grinding noise in the motor. i took it apart and found multiple things wrong. a clip came off and tour all 3 gears teeth off of a few. i took photos contacted the company....i was like ok here we go lets see. they asked for photos and a video and got back with there tech. they said i need a new hub it was $60 shipping i thought that was a little high. then it was out of stock then i had to wait till the manufactured produced more. that took a month it was shipped with tracking and i had great communication with the warranty customer service. let me tell you after i got what i needed i seen why. they shipped me an entire rear bike rim completely ready i was shocked just put the rim on and done. thats why shipping was a little high they send me the entire rim and all from china. as my experience go for it i love the bike and i pit 160 miles on it now. to cold to ride now but i will be stacking the miles up this summer and i bought me a nice bike rack on market place i love my purchases! go for it im not a computer or AI or somebody getting paid to write fake reviews!
25 settembre 2025
Non scritta su invito
Risposta di Magicycle
Hello J W
Thank you for sharing your experience in such detail! We're delighted to hear that the issue was resolved to your satisfaction and that you're happy with both the service and the product in the end. From your account, it's clear that although there were some minor hurdles along the way—such as the wait for parts and the shipping cost—our support team is responsive, communicates well, and ultimately provided a solution (sending a complete, pre-assembled rear wheel) that exceeded expectations.
Wishing you many happy rides ahead! We hope once the weather warms up, you'll be back on the road, enjoying every mile. Thank you so much for your support and for taking the time to share your story!
If you need further assistance, please don't hesitate to contact us!
We are here to help!
Sincerely,
Magicycle support team
My experience has been great
My experience has been great as they are on point with their communication each morning without fail they will reply to your email.
Magicycle, has great customer service and I would highly recommend buying a bike and having any kind of warranty issues don't they're very prompt and quick that deal with any problems that arise.
Thank you so much
Magicycle
9 dicembre 2025
Non scritta su invito
Risposta di Magicycle
Hi Jason
Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear that you've had a great experience with Magicycle, especially regarding our morning communication and customer service.
It's our commitment to ensure every customer feels supported, from prompt email replies to handling warranty matters quickly and efficiently. Your recommendation means a lot to us and motivates our team to keep delivering the same level of care.
Should you ever need anything in the future, please don't hesitate to reach out—we're always here to help.
Once again, thank you for your trust and for choosing Magicycle.
Sincerely,
Magicycle support team
Great job on assisting me with…
Great job on assisting me with knowledge of the bike I ordered!! Very friendly and polite. Would recommend them to everyone!!
14 novembre 2025
Non scritta su invito
Risposta di Magicycle
Hi Jim,
Thank you so much for taking the time to leave such wonderful feedback!
We are thrilled to hear that you had a great experience and that you're happy with your new bike! Helping customers like you is the best part of our job.
Enjoy your rides, and we look forward to serving you again in the future!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
Ocelot Pro is the way to go!
I have been riding my Ocelot Pro for about 18 months and have put 1600 miles on it riding on both pavement and dirt. I live in Arizona, so I ride in the desert on rough, dirt roads quite a bit. Two flat tires are the only issues I've had. I love the bike, and it allows me to go where no non-e bike could go. When I had a question, the folks at Magicycle were quick to respond. I'm a happy rider!
21 novembre 2025
Non scritta su invito
Risposta di Magicycle
Hi Barry
Thank you so much for taking the time to share your detailed and wonderful experience with your Ocelot Pro! We are absolutely thrilled to read your review.
It's music to our ears to hear that you've been confidently riding your bike for 18 months and an impressive 1,600 miles! We designed the Ocelot Pro to handle adventurous spirits like yours, and it's fantastic to know it's been a reliable companion on both Arizona pavement and those demanding desert dirt roads. Conquering terrain that would stop a non-e-bike is exactly the freedom we hope our bikes provide.
We're delighted that our team at Magicycle could provide you with quick and helpful support when you needed it. Our customers' satisfaction is our top priority.
Reading that you are a "happy rider" is the best compliment we could ever receive. Thank you for choosing Magicycle, and please feel free to contact us for assistance.
Sincerely,
Magicycle support team
Best electric bike on the planet with…
Best electric bike on the planet with the best customer service
5 novembre 2025
Non scritta su invito
Risposta di Magicycle
Hi Robert,
Thank you so much for taking the time to leave such a wonderful review!
Thank you for the amazing praise! "Best electric bike on the planet with the best customer service" is what we work tirelessly to achieve. We'll share your wonderful words with our entire team—they'll be thrilled to hear it. Your support means everything to us!
Please feel free to contact us for assistance.
We are here to help!
Sincerely,
Magicycle support team
My Magicycle Deer is my third ebike and head and shoulders superior to the first two. Comfortable, reliable and a really good looking bike.
My Magicycle
16 ottobre 2025
Non scritta su invito
Risposta di Magicycle
Hi Steve
Thank you so much for taking the time to leave such a wonderful review!
We are thrilled to hear that your Magicycle Deer is your favorite ebike yet, especially given your experience with two others. Reading that you find it "head and shoulders superior" in comfort, reliability, and style is exactly what we strive for.
Our team works diligently to create ebikes that are not only high-performing and dependable but also a joy to look at and ride.
We are incredibly grateful for your business and your strong recommendation. Enjoy the rides!
Sincerely,
Magicycle support team
Great product and even better cusomer…
Great product and even better cusomer service!
19 ottobre 2025
Non scritta su invito
Risposta di Magicycle
Hi Chuck
Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that you love the product and that your experience with our customer service team was positive. Our team works incredibly hard to ensure everyone feels supported, and your feedback means the world to us.
We look forward to serving you again in the future!
Sincerely,
Magicycle support team
Excellent customer service!
The customer service is awesome, all the way from china and they will respond as if they were down the street from you. Very professional and knows how to take care of their customer. (I usually read these reviews and wonder if it’s real and yes, I’m real🤙🏽)
14 ottobre 2025
Non scritta su invito
Risposta di Magicycle
Hi Kela
hank you for taking the time to share such wonderful feedback and for your kind words about our service.
We are delighted to hear that you felt well taken care of. Our goal has always been to make every customer feel valued and supported, no matter the distance. Your comment about us feeling "down the street" is exactly the experience we strive to create.
We truly appreciate you confirming that our efforts are real and making a difference. It was a pleasure to assist you!
Sincerely,
Magicycle support team
Excellent comfortable bike quite…
Excellent comfortable bike quite impressed with the power for hill climbing I live in a remote little town with lots of back road I do all my fishing and hunting while sporting a trailer
2 ottobre 2025
Non scritta su invito
Risposta di Magicycle
Hi Larry,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are enjoying your Magicycle and that it has met your expectations.
Our team works hard to create a great riding experience, and feedback like yours makes it all worthwhile. Welcome to the Magicycle family, and we wish you many happy adventures ahead!
Sincerely,
Magicycle support team
Fast, correct, effective support
Quick support and had the information I needed. I had my bike stolen and needed the serial number to verify it when recovered from the police. They had the information and responded quickly.
15 settembre 2025
Non scritta su invito
Risposta di Magicycle
Hi Bill,
Thank you so much for your kind words! We're truly sorry to hear about your bike being stolen, and we're glad our team could quickly provide you with the serial number to assist with the police report. We hope your bike is recovered soon—please don’t hesitate to reach out if you need any further assistance.
Sincerely,
Magicycle support team
Broken rack
Had a problem and with a broken bike rack. Part was really not avaliable for sale. After a n email with magicycle support I was able to buy a new rack. Bike was not usable for me with broken rack but now I will be able to use it again. Thanks magicycle support for your help. A four year rider of your bike with no other problems. Great bike.
Thanks magicycle support.
4 settembre 2025
Non scritta su invito
Risposta di Magicycle
Dear customer,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the issue you had with your bike rack, but we're very glad our support team could help you get the replacement part you needed.
Hearing that you’ve been riding with us for four years with no other issues means the world to us—that’s exactly the kind of reliability and enjoyment we aim for with every Magicycle.
We really appreciate your kind words and your loyalty. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Sincerely,
The Magicycle Team
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