Mountain America Credit Union Recensioni 

Very professional on the customer service call center Ruth V. 👍Very professional and courteous and knows what she's doing helped with problem, figured it out all in a timely manner. I highly recommend Macu...

Excellent service, she answered all my questions and was very kind.

I went to the branch 5600 S in West Jordan. A teller named Jose helped me. I’m grateful for his kindness and professionalism.

I went to the location on Power road in Mesa, AZ. I was helped by someone whose last name was Rizo (I can’t remember his first name). He was very kind, friendly, and helpful. I don’t normally write reviews, but he delivered an exceptional customer service experience and went above and beyond. He helped me to withdraw some money and even helped me set up an over the phone appointment to open a credit card. I hope this review finds his manager because Rizo was awesome.

Stacy Ondongo with Mountain America Credit Union made my experience wonderful! She helped me find the best options for me and she helped me find the money that I needed to consolidate my debt. She works hard to help her customers and communicates which is amazing because she doesn’t leave you wondering what is going on. I highly recommend Mountain America Credit Union!

La senorita Charliance Amaro es muy amable Ella es muy pasiente y se comunico con migo de la mejor manera fue muy efficient excels de persona bueno que mountan American cuenta con ea clase de personal para trabajar gracias ..

Was helped by shalewls and she was super nice and very helpful

Absolute best team ever!! I have moved all banking to MACU because of this team!!

Sophi helped me out to do a transfer, really sweet and amazing service

We've banked with MACU for a long time and it's my favorite credit union by far! When we moved to California, where there wasn't one, we kept it as our main account even though we opened local accounts where ever we moved. I'm so glad they have branches in Henderson, NV. Just called the main number with an issue regarding my Zelle account and Jackson Pierce helped solve my problem and he answered several of my questions. MACU you're doing a great job on hiring the right people! I'm grateful for another positive banking experience. Customer service has always been wonderful!

Most of you people probably don’t read these. So to keep it short, pick a different bank or credit union to go with. Te problems with MACU are endless, stressful, heartbreaking, and can leave you stranded, lost, or worse with no way to access or utilize your own funds. This is not a joke or an exaggeration, you have all been warned!

Terrible! Would not recommend you using this bank. Terrible service! Merged accounts.

Spent 3 hours on the phone to make a purchase being blocked by MACU saying to call customer service just for Fraud to tell me it's not them when the notice flat out said it is. 1 out of 5 stars. Horrible customer service, time handling and fraud team lack of caring for their issues is concerning. Might have to move banks now.

This bank advertises all across the country as an attempt to gain membership and assets. They are offering 3% cash back on bal transfers! This is a scam to run your credit and to get your personal info! Totally a fraud bank they won’t open a checking savings or any other account *** this is after obtaining personal info. Totally violating banking and security
Laws. BEWARE OF THE SCAM BANKS!!

I have banked with MACU for over 10yrs. I found them based upon a recommendation from a friend. I have had several types of products with them. I truly do not understand the bad reviews because I have never experienced anything but EXCELLENT customer service. Whether it was a minor or major issue that I needed help with, every single person I dealt with at the branch or corporate level was beyond EXCEPTIONAL. No out-sourced calls and a real person behind every interaction. I recommend this institution all the time to everyone I know. Having been in the mortgage loan business myself in the past, I surmise that the naysayers did not fully grasp the facts of their transactions and then blamed MACU. I honestly can see no other possible explanation.

Makes the idealisim,member-owned, non-profit idea behind credit unions, all deception. No better than banks in any shape way or form. Don't fall for it.

I have called multiple times just trying to get my account number so I can make a payment, and the experience has been extremely frustrating.

Each time, I’m placed on hold for long periods and asked repetitive and excessive verification questions. Even after providing my checking account information, driver’s license, and the last digits of my account, I’m still told I cannot be validated.

It honestly feels like they are making it difficult on purpose, almost as if they want customers to fall behind on payments.

I’ve now spent over 20 minutes on the phone without getting a simple answer or resolution.

This kind of service is unacceptable. If you’re considering taking a loan with this company, be aware—this could impact your ability to stay current and ultimately affect your credit.

Very disappointed with the lack of support and transparency.

We obtained a 18 month construction loan from MACU (Mountain America Credit Union). The initial sales experience was positive, which is not a surprise. The draw process throughout construction was not easy and according to many subs required information not typically required by any other construction loan bank they typically receive draws from. At the end we only needed 2 more weeks to complete the project and there was no human-relationship component to the construction loan process. Despite the house having twice the value of the loan once we finished, there was no flexibility to help us reach the end and receive our CO. We lost the option to adjust to the current interest rate and our interest was further increased by .25% points in order to get a 30 day extension, despite really only needing 2 more weeks to get our CO. We were able to find, qualify for and secure new lending that was 1.25% interest points lower than the MACU loan (due to the consequences of needing a 30 day extension), so we elected to refinance. MACU was extremely rude and difficult to us, the title company and our new loan banker. Our new bank said they had never experienced a bank that was as difficult as MACU to provide the industry standard information to allow us to refinance. We never would have left MACU if they had been more supportive and flexible at the end of the construction loan. We understand they are missing out on a lot of interest payments over the life of the loan, however customers come and go and refinance all of the time, so being difficult is unacceptable. There is no excuse for the difficulty we experienced to get our new loan closed. We are in the local construction industry and we will NOT be recommending MACU for future customers.

We went with them because our loan was a "Home-owner builder construction loan", which is a more difficult type of construction loan to receive. In hindsight, I wish we would have gone with a local lender that would actually work "with" us, and not just be a bank for lending.

Also their website is very outdated and not easy to use for payments.

Do not use this bank for construction loan lending!

Mountain America Credit Union (MACU) to a different institution, but it technically requires refinancing—closing the old account and opening a new one, rather than a simple transfer. While your current mortgage lender may not allow a new second-position lien holder, other Utah lenders can often refinance the HELOC into their own first-position mortgage or as a new second lien, provided you have sufficient equity

Once a customer oriented and competitive in offerings. Currently this credit union continues to lose customers because of the lack of customer service, long wait times and consistently removing options that made them competitive.