Good advise, collected products, with assistance to load as well. Installed and all working perfectly
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Macsell gave us a top class buying experience with the Sun brand 10.2KW hybrid solar charger we ordered on 23 September. It was delivered undamaged to Port Elizabeth on 3 October. The contents were... Leggi di più
L'azienda ha risposto
Good customer service. Quick delivery. Ordered my 200ah gell battery the Tuesday and came the fryday. Battery is going strong. Feels like i have unlimited power during loadsheding. Using a small... Leggi di più
L'azienda ha risposto
Online shopping is streamlined and easy to navigate. Reasonable prices. Products ordered and received is the same, is real and of decent quality. Client communication is timely and informative.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MacSell We've got it All, We supply a wide range of Load Shedding Solution, Inverters, Portable Plug and Play inverters, Batteries and so much More! MacSell has been in the e-commerce business for more than 12 years with more than 35 000 sales on BoBShop (formerly know as BidorBuy).
Informazioni di contatto
630 Craig Street, 0001, Pretoria, Sud Africa
- 079 027 6835
- Sales@macsell.store
- macsell.store
4,8
Eccellente
267 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
12.8v 100ah 1.28Kwh Lithium Battery l
I bought a 12.8v 100ah 1.28Kwh Lithium Battery from MacSell. The price was the lowest, delivery was fast and free. I'll be back.
26 febbraio 2024
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Ordering process was easy and delivery…
Ordering process was easy and delivery was very quick. Yet to install the batteries
13 febbraio 2024
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us.. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Very happy
Easy order process. Great product, and super fast delivery. Will make use of this company again.
23 gennaio 2024
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. We do apologize for the delay from the Courier side during the busy season. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Online purchase of a 5KVa Growatt Inverter coupled with a SVOLT LI battery system
The entire order process was done online with additional discussions via w/app. The was only two slight issues that resulted in a 4 rating as opposed to a 5 star rating: the delivery was a couple of days later than anticipated- the courier stated that delivery would have been more timely but one of the packages was not received by them (?). The second issue was the relevant BMS compatibility settings for the Growatt Inverter to the SVolt Li battery. We were referred to a technician only after a couple of requests. All in all a very good experience.
30 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. We do apologize for the delay from the Courier side during the busy season. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Risposta di MacSell
Good day, why do you leave a 1 star review when asking a question about solar panel prices? This is a review platform and not a platform to ask questions on about products
Excellent service.thank you.
26 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Best price on gel batteries.
Best price on gel batteries.
Second time buyer and same great service. Had free delivery as a Black Friday special
24 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
I thought I was scammed as there was a…
I thought I was scammed as there was a delay in the shipping and the whatsapp communication was a bit delayed. Took over a week to deliver but all was in order.
26 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. We do apologize for the delay in delivery and communication after our Black Friday sale. We had an influx of orders, calls, email and whatsapps. We are preparing for a smoother Black Friday this year. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Excellent service and product.
Excellent service and product.
Very satiesied, from start to end. Recommend to all
30 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Great Service
I will definitely do my future shopping by MacSell.
It is cheaper than other online shops for the same product.
And great follow-up service, Well done.
28 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Nice experience doing business with MacSell
Communication and delivery deserve 5 stars.
A Courier tracking-link on the order will be very helpful.
26 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Great prices and quick delivery
21 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
The process was clean and painless
The process was clean and painless. Just had a small problem getting in touch, at the time, the verify information.
13 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
Ordered a bunch of lithium iron…
Ordered a bunch of lithium iron batteries, they were delivered in 2 days. Very chuffed
6 novembre 2023
Risposta di MacSell
Thank you for your review! We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!
The inverter fan is very loud and never…
The inverter fan is very loud and never stops running even when the battery is fully charged. The only time it’s quiet is when there is loadshedding. Seller stopped replying to my questions about how to correct the settings (if it’s even possible) and manufacturer does not reply to emails. All in all, terrible after sale service
13 novembre 2023
Risposta di MacSell
Thank you for your feedback. As discussed in November, the size of the inverter is not design to be installed in an apartment but rather in a garage or a separate room as a 6.2 unit is generally used for large homes or businesses who run big loads. We do apologize in the slight delay in response due to the increase of call, email, WhatsApp volumes receive over black Friday. We are working seamlessly to improve and have a much smoother Black Friday this year. Settings are generally done by the qualified installer the customer appoints, unfortunately our inhouse technician was also overloaded with assistance queries over the black November period. We do hope that we will be able to serve you again in the future.
The battery I purchased is a 4.5kwh…
The battery I purchased is a 4.5kwh Fivestar lithium battery but max output is only 2.88kw. This does not meet my requirements however there was no reference to this on the specifications shared in the online store. I now cannot return the battery as it is used which is really frustrating because the specs should clearly call this out. Disappointing from Macsell.
15 novembre 2023
Risposta di MacSell
Thank you for your feedback, as communicated on Whatsapp : "I understand, if the item has visible signs that it has been used then we will not be able to take it back, if the item is 100% without any signs that it has been used then we can exchange it for you ."
We did offer to exchange the battery although against our refund policy, so we are not sure why you would now state that we were not willing to assist and exchange the battery.
We were willing to accommodate and assist as best as possible, it's rather unfortunate to see the false comments made.
Please note that none of our batteries on our website state the maximum output nor does any of your competitors websites , we try our best to provide all the necessary info on our products which can be asked about prior to a purchase being made.
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