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Valutata 5 stelle su 5

I ordered 2 t-shirts for an upcoming holiday. While the shipping did seem to take a little longer than expected, I emailed asking when they might arrive. I was told they should still arrive on time be... Leggi di più

Valutata 5 stelle su 5

The Customer Service team at M00nshot was top notch. I had a problem with my delivery and I emailed them to resolve. I received a quick response that detailed options to help fix the issue. They we... Leggi di più

Valutata 5 stelle su 5

My package was misdelivered to an adjacent mailbox, but my neighbor was gone for 2 weeks. I emailed support and they immediately sent a duplicate order. I offered to return but they said to share with... Leggi di più

Valutata 3 stelle su 5

Im not going to pay no $50 for a T shirt. As awesome as they are, I just cant justify that amount unless some of it was going to a charity. Super disappointed

Dettagli dell'azienda

  1. Azienda di produzione t-shirt

Scritti dall'azienda

m00nshot T-Shirts and apparel! Non heinous designs for all mankind.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

142 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(142)

86 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Best T-shirts ever!

This is one of the few websites that I get T-shirts from. Customer Service has been amazing and the quality of the material is exactly what I would want. They are the best, and they have a forever customer!best

13 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

I ordered my shirts 2-weeks ago

I ordered my shirts 2-weeks ago, then received email 2 days ago thanking me for my order and if I was happy with the order and if I would leave a review?

The problem is I have never received my shirts.
I have sent 2 requests through their website for help since receiving the email 2 days ago about my order and have received no reply yet unfortunately.

I'm going to give them one more day to contact me then will dispute the charge on my credit card.

So sad because M00nshot looked like a really cool company and I wanted to order more shirts..

28 agosto 2023
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Sorry to hear that Michael! I can assure you we are a cool company :) If it hasn't arrived, most likely USPS ran into an issue with your address or delivered it to the wrong place. Reach out to our support team and you should get a response usually in 12-24 hours. Every now and then it might run into 48 hours depending on how things are going but you'll definitely get taken care of. Thanks for your order! :)

Valutata 5 stelle su 5

I accidentally ordered the wrong shirt…

I accidentally ordered the wrong shirt sizes, so when they arrived, I emailed Moonshot to see if they could replace them with the correct sizes. Anthony got back to me very quickly and said, “don’t worry about it”, and he sent me the shirts I meant to order, and told me to keep the incorrect shirts. This was absolutely great customer service.
Thank you Anthony and Moonshot!

1 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

I realized I ordered the wrong shirt

I realized I ordered the wrong shirt, so I emailed moonshot to see if they could cancel the order and replace with the correct shirt. They got back to me immediately and said, “don’t worry about it”, and they sent me the shirt i meant to order, and told me to keep the other shirt. What a great customer experience, it blew me away. Thank you moonshot!

8 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

The company is great

The company is great, the shirts are comfortable and fit to the body which, I like. The selection they have is wide open and I hope they come out with more. This is where I will always shop!

8 agosto 2023
Non scritta su invito
Valutata 4 stelle su 5

Sent the wrong size shirt and now…

Update: sellers website is down , but was ableto contact then and they are sending the correct sized shirt. It was for a birtdhay gift, so that was a bummer.

Sent the wrong size shirt and now they're no where to be found. Website is no longer up and they're not responding to emails to return. And tshirt was $40 with shipping that I can't wear Crazy

30 giugno 2023
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Wendy, you rock. Thank you for updating it. Happy we can get yo hooked up with a replacement if you need anything else, just email us from the main page of the website. We should be back soon :)

Valutata 5 stelle su 5

ABSOLUTELY BEST CUSTOMER SERVICE!!!

I found this site by accident..browsing, looking for a cool tee shirt for a die-hard baseball fanatic for a birthday present...AND FOUND EXACTLY WHAT I NEEDED. I got 2 shirts of now defunct New England teams. However when they arrived one was the wrong size. Anthony S at M00nshot was the best!! Quickly resolved...great place for birthday and holiday gifts...got it bookmarked!!!

1 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Top-notch!

Great merch, great shipping (way faster than their 10-14 day estimate) and super great customer service. My first experience with Moonshot has been top-notch and I will be visiting again!

19 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service

I accidentally put the wrong delivery address for my order. I reached out to customer service and got really quick responses. Anthony S was awesome in helping resolve my issue! I haven't yet received my purchase, but based on the customer service alone, I am a fan!!

15 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

I accidentally ordered the wrong shirt…

I accidentally ordered the wrong shirt and I reached out immediately and asked if I can switch shirts before it shipped. Within 24 hours I had a response that they would give me what I meant to order with no charge. This is by far the best customer service I have ever received. I will be ordering from them again very soon.

23 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service

I ordered some shirts for my husband for Fathers Day. He went to WMU and its not always easy to find Kalamazoo shirts. He apparently got excited over the availability and forgot to change the size from S to XL. After I placed the order I recognized the error. I contacted CS. Unfortunately the shirts had already shipped. m00nshot immediately resolved the issue and he will soon be sporting his new gear. Thanks for being an awesome company. We will be ordering new shirts soon and have recommended you to several friends. Stay great

26 maggio 2023
Non scritta su invito
Valutata 3 stelle su 5

$12 to ship 3 shirts on 10-14 day…

$12 to ship 3 shirts on 10-14 day delivery is highway f***ing robbery. I got 15% off but ended up paying over $20 in shipping and tax. And don't give me the "times are hard" crap because they're hard for us too, if you hadn't noticed.

19 maggio 2023
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Whoa! Your asterisks and curse words were like a hot knife slicing through butter (we're the butter). That just ain't cool, and we like toast! Ok, so basically, if you don't like our shipping prices, then don't buy anything from us. We charge what we need to for shipping & handling, and the 10-14 day delivery includes the time for custom production. Are the prices a tad high? Yes, they are. Do we ourselves get charged a picking & packing fee for every item on top of normal shipping rates? Yes, we do. Wait!! Whoever is shipping and packing for us is getting away with highway f***ing robbery! That's it, i'm logging off and marching over there to crack skulls. I hope you enjoy the order though, we try. People seem to think we're pretty swell mostly, except for JS here.

Valutata 1 stelle su 5

No birthday gift

Ordered shirt on May 3rd for my granddaughters birthday on May17. Credit card was charged on May 3rd. I contacted company on May 12, and was told that computer changed East to E on address. Checked website and said order was placed May 10. Still don’t understand what the change from East to E on street address had to do with delay. Company refunded shipping cost. Didn’t want refund , wanted birthday gift. Now it will not arrive until May20 and I have no gift to give her on her birthday. So if you need in a timely manner, do not order from this company
In response to your snarky reply:
I didn’t expect you to fly it “ in your private jet with a pizza and birthday cake “ . Maybe just send it Priority Mail, instead of refunding shipping. One week is not a few days. Simple fix.

9 maggio 2023
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Marie, your address was entered as "East", the address verification system did not recognize it as the official address was "E". This was held an extra few days. Our sincere apologies. This is the 1st time we've ever seen this happen and we're so sorry your order ended up late by a few days. There isn't much else we could do in this case. If we had a private jet, we would have had our pilot fly us to your house so we could hand deliver it, along with pizza and birthday cake.... but unfortunately we don't have access to a jet just yet. Happy Birthday to your grand daughter! I hope she gets a laugh from the shirt and I hope you guys enjoy her special day. Take care :)

Valutata 5 stelle su 5

I am over the mOOn with m00nshot!

I am over the mOOn with m00nshot! I love Disneyland nostalgia and saw an offer for t-shirts featuring the Tahitian Terrance and the Disneyland Hotel with vintage Monorail design. I knew I had to have them. I bought three shirts but had an issue during the check out process with the internet service and a glitch caused not only a double payment but one of my sizes I did not notice went back to a smaller size. I reached out to m00nshot after 4:30 pm on a Friday and got a response that day! Anthony refunded the second payment and sent a return label for extra shirts. I didn't notice the size problem until after I got all my shirts so I reached out to Anthony again and guess what? I get a response at 10:28 pm saying no problem, add it to the other shirts and he had already placed an order for the correct size! This is great customer service! You don't find service like this anymore. Plus the shirts are comfy and well made. The design was well done and looked just like the picture. I am over the m00n with m00nshot! I will definitely buy from them again when I see Disneyland shirts. Thank you Anthony!

7 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

I would give them 6 stars if I could

I would give them 6 stars if I could. Amazing customer service. I got a shirt from them and it wasn’t what I was hoping for. I wrote them an email and they fixed it right away no questions asked. Amazing service from these guys and the new shirt kicks butt. I would and will buy from them again in the future.

11 aprile 2023
Non scritta su invito
Valutata 2 stelle su 5

Good quality, overpriced

Shirt is good quality. Shipping is expensive for something so small, and their prices are very high. Also, can’t believe they actually asked for a tip when I’m just ordering a shirt online?

3 marzo 2023
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Hey Jarrod. We're trying our best and times are hard right now with high costs all across the board. You do not have to tip us either but if you do, just know it will go towards very cool things like our quest to build our own time travel portal so we can travel back and buy pizza slices from all the best places that aren't around anymore :)

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