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Valutata 5 stelle su 5

I ordered 2 t-shirts for an upcoming holiday. While the shipping did seem to take a little longer than expected, I emailed asking when they might arrive. I was told they should still arrive on time be... Leggi di più

Valutata 5 stelle su 5

The Customer Service team at M00nshot was top notch. I had a problem with my delivery and I emailed them to resolve. I received a quick response that detailed options to help fix the issue. They we... Leggi di più

Valutata 5 stelle su 5

My package was misdelivered to an adjacent mailbox, but my neighbor was gone for 2 weeks. I emailed support and they immediately sent a duplicate order. I offered to return but they said to share with... Leggi di più

Valutata 3 stelle su 5

Im not going to pay no $50 for a T shirt. As awesome as they are, I just cant justify that amount unless some of it was going to a charity. Super disappointed

Dettagli dell'azienda

  1. Azienda di produzione t-shirt

Scritti dall'azienda

m00nshot T-Shirts and apparel! Non heinous designs for all mankind.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

142 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(142)

86 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Moonshot Does it Right

I have ordered 8 times now, so obviously I love the shirts. Good quality material and printing. I get the standard shirts and they might fit a tad small, but are fairly stretchy, so I order my normal size.

One shirt in my most recent order had a bit of a problem so I sent a message through the website. This was on a Sunday mind you. They got back to me in a matter of hours, and are sending a replacement free of charge, no return necessary. You have a permanent customer and I recommend Moonshot all the time!

31 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Never got them

Shirts look great online. When they didn't arrive I only had to pay shipping to get them resent. When they still didn't arrived they tried to blame porch pirates. I have a ring camera and multiple other deliveries each week - that is not what happened. I think they gave the delivery service the wrong address and won't admit it. Still don't have them and they wont respond.

27 agosto 2025
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

We’re very sorry this customer feels frustrated. Here’s what actually happened:
The original order shows as delivered in USPS tracking, which means the postal service marked it as successfully completed. Because of that, we had no way to file a loss claim with USPS, since they confirmed delivery on their end.

Even so, we wanted to make sure our customer was taken care of. As a small business, we covered the full cost of producing a second set of shirts at no charge, and only asked the customer to pay the shipping cost. This is the fairest solution we can offer when USPS shows an order as delivered, since otherwise we would essentially be absorbing the cost of multiple orders that tracking confirms as fulfilled.

We always stand behind our products and want every customer to be happy with their purchase. If USPS marks a package delivered but a customer doesn’t receive it, we understand it can be frustrating, but unfortunately we cannot control USPS delivery scans. What we can do is go above and beyond to replace the items at our own cost, which is exactly what we did here.

Valutata 5 stelle su 5

Great customer service

Great customer service! Love the shirt quality and design. I had initially ordered the wrong size and they had the correct size shipped my way immediately after my exchange request.

25 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Cheap

They send the most fitted shirt possible. Bella shirts are made in a female style. I know because my wife's work uses them. Then they make it your fault that they use cheap shirts and make you pay to return it. 🗑️ Company.

20 agosto 2025
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Bella Canvas literally makes the best quality shirts on the planet and the overwhelming majority of customers love them. As we mentioned to you, we would have gladly sent you replacements in a larger size or even in a different heavyweight style instead. We have reported you to the Better Customer Bureau and revoked your pilot's license.

Valutata 5 stelle su 5

Fantastic company

I’ve ordered from these folks a few times. The tees are very good quality and the themes are always a lot of fun to shop. Twice now, I had to ask for something after I already put in my order. They got back to me quickly and found a way on both occasions to get me what I wanted! Above and beyond. I will do all my fun teeshirt shopping with Moonshot!

4 agosto 2025
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

You rock. Thanks for the kind words Renee. 😎

Valutata 5 stelle su 5

Directa your feetsa to Moonshot T-shirtsa

I loved the selection of ideas. Many of the takes on classic movies and TV are great. I also love the vintage baseball prints. I had ordered 4 shirts and unfortunately did not double check my work before submitting. I accidentally ordered my Daddy Greene's Pizza shirt as a S. I wrote a quick email to customer service explaining my screw up and asking what my options were for exchange. Anthony hooked me up and offered me a replacement for shipping cost only. Hooked me as a customer for life.

18 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Stellar customer service.

The shirts were fine, but the customer service was literally amazing. They aren't kidding when they say they want you to like the product. I'd buy from them again in a heartbeat.

23 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Great customer support

I initially ordered a shirt that did not fit for the Fourth of July. I needed to make a return and get a new shirt quickly before the holiday and their team went above and beyond to correct the size issue and get me a shirt in time. They were also very responsive With every email. Would order from them again.

30 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

responsive / generous

responsive / generous: I bought my normal size (large) which ended up being a bit snug; contacted mOOnshot, providing my order / sku #'s, asking about exchange options (to XL); was immediately offered free XL replacement with me only having to pay $6 shipping (and me keeping original shirt!)

25 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Xmas shirt, done right

Recently purchased a holiday Xmas shirt from m00nshot website. Interface was easy and checkout was quick. Fast delivery and responsive customer support. Will buy again !!!

4 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

These people are bad news!

These people are bad news!

I received a gift of T-Shirts with fun minor league team names. Unfortunately, the sizing is wildly inaccurate for the US market. I received my normal size of medium, but the shirts are more like extra small/small.

I contacted the company to ask if they would do an exchange, as this was the second time I have received a gift of shirts, and the last ones I couldn't enjoy and gave away.

They responded after a few days with a question. I then answered the question and that led to absolute silence on the company's part. I have emailed them 4 times now asking if they will help me, and there is ZERO response.

It is the worst type of treatment. As if I don't even exist as a customer.

My recommendation is to find you fun t-shirts elsewhere, because if you have any problem with your order, you'll likely be stuck with it.

Addendum: Shortly after writing this review, the company responded to my original issues, and solved my problem. I don’t know if the timing was coincidental to my review. I’m grateful for their efforts, but their customer service was severely lacking.

23 settembre 2024
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

To make a long story short. This guy's "hotmail" kept putting our messages in his spam folder. That is very annoying for anyone and we can understand the frustration of seeming like we weren't responding. In the end, not a single customer has ever been "stuck with it" ever. We make it right 146,000% of the time. By my math at least, and i'm absolutely terrible at math (thank god for calculators). If anyone is weary of us and landed here on TrustPilot, please go to our website and read our reviews at the bottom of the main page on www.m00nshot.com. TrustPilot tends to bring out the worst in people for whatever reason.

Valutata 5 stelle su 5

Great Quality, Great Service!…

I recently ordered a Vintage Baseball Teams T-Shirt. It was on the pricey side for me, but similar to what one would spend on a concert tee shirt.
The material is of an amazing quality.
The size I ordered didn’t quite fit right. I was sent a new shirt at no cost; outstanding customer service! Would recommend!

17 gennaio 2024
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Thank you, Justin! We appreciate you. :)

Valutata 1 stelle su 5

The quality of the tee shirt I ordered…

The quality of the tee shirt I ordered was garbage for the price. The shirts do rub on the small side. I love the logo of the old baseball team. It was a gift for my adult son but because of the inferior quality - and I ordered the “upgraded” material - I cannot give it to him with a good feeling.

1 gennaio 2024
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Cathy, very bummed to see this review :( I am sorry if you didn't like the shirt, but to call it garbage quality is just not true. We use Bella Canvas brand, which is considered one of the best blanks you can print on. For anyone reading this, please know that aside from the limited number reviews here on trustpilot, you can go directly to our website at m00nshot.com and read over10,000 positive reviews. We use one of the best quality blanks you you can get (made of the softest most refined cotton on the planet). If we actually did sell garbage, we would not still be around (but we have been since 2016). Most times, when someone like Cathy here doesn't like her order, the issue ends up being more about style than quality. Some customers prefer the old school boxy thick t-shirts that just aren't that popular anymore or only come in inferior quality cotton. Our shirts are more of a modern/athletic fit but constructed of the best/softest ring-spun & combed cotton, width side seams, etc. Cathy, I hope your son still likes his shirt and you can always reach out to us directly if he doesn't. Thanks for giving us a shot.

Valutata 4 stelle su 5

Nice designs. Use this email for returns.

We ordered three shirts and loved the unique designs. However, one shirt was too small and we wanted to exchange it for a larger size. Their website does indicate that the shirts run small--our bad. So we were willing to pay for shipping. We found that the only way to contact them was through their website and four queries went unanswered. We seem to be stuck with the shirt now.
Update: m00nshot kindly replied to this review. I was then able to reach them through "store at m00nshot.com" email and they sent me a new shirt of the correct size.

26 novembre 2023
Non scritta su invito
Logo di m00nshot

Risposta di m00nshot

Hi Matt, Hmm. I do not see any messages from you that have come through our support portal! You're definitely not stuck with anything. Can you try emailing us directly and not through the website? Let's see if that helps. The email is store@m00nshot.com. Hope to hear from you soon :)

Valutata 4 stelle su 5

Great quality shirts and design

Great quality shirts and design, and awesome customer service (fast, and very happy with the outcome). My only issue is I didn't love the men's fit as it was different from other standard men's cuts in a way that didn't flatter me...but I'm female (I generally prefer the men's cut to the women's). For men, it's perfect. And there was zero hassle in returning it, so it's all a win.

5 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Unique stuff, great service

It's so hard to find unique items in today's big box world, so when I found Moonshot, I was beyond giddy. The 80's shirts, in particular, are my favorite. So much so, that my Lane Myer shirt was starting to wear (no fault of the shirt.. I have small children who tug and pull), and I needed another. When I bought the 2nd one, it was much larger than the original. I'm not sure why. And when I went to exchange for a smaller size, they just said to keep the old one and they'd send a new size. Woot! So now I'll use the other for my sister's gift. Great service all around. Thanks, ya'll!

13 settembre 2023
Non scritta su invito

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