eBay.co.uk Recensioni 

Ordered from a "power seller" had to complain as what was sent nothing like advertised- no reply from seller, left negative feedback, which eBay then removed!
Never got response from eBay customer services either
Disgusting attitude, needs regulating!

I ordered a mystery pick n mix and i got a bag of poo

Low effort support. They didnt refund me for item as it was marked as delivered and was meant to have a signature. But was never delivered and no signature on tracking website.

Now I have to chase yodel instead of the seller.

I am not going to buy anything for a while.

Ebay you shouldnt treat customer like this and actually do some investigating.

The most horrible company ever to exist. Account permanently blocked for no reason, never even made a purchase or sold an item. Fantastically bad, thanks for nothing eBay. They now take more money than ever with the new 'managed payments' scheme. Ultimate scammers. eBay shall forever bare the shame of being the most profitable thieves of all time.

I like eBay but do not like PayPal, therefore iam never selling again until you lose PayPal ...eBay is clunky with PayPal, PayPal is not smooth anymore, stupid security prompts in the middle of a buy , a buy that is lost the time it takes getting through it.... It's not a smooth process anymore

Unpleasant, and useful as it is talking to a robot. Employees do not look after customers.
I'm one of the customers and a good one too. Because I did my best to satisfy fussy buyers conquesting always top reviews while paying on top ebay the 10% on over £3700 of sales in the last year.
And as result, I keep on having loss and money held from these assh@£$s for items I already paid, with the call center guys trying to force me to send over waiting weeks each time.
I'm overwhelmed and disgusted by ebay's doing and seen myself forced to cancel more than 80 active adds and close the account on that ungrateful platform.

Perfect for all the things I’ve needed through the pandemic and also a lot better on pricing!

Would give less if I could absolute farce
Trying to get eBay to investigate fraud they don’t give a s...... all you get is file
This file that comes back same answers
Customer care non existent sellers protection a joke there’s no protection 🤷🏻‍♂️

I buy prostage from eBay. I sell item on eBay. Item gets posted then lost. eBay's answer. Not our fault. Refund the item.
I buy an item item doesn't arriv. eBay's answer. Wait 5 days before we look into this.
Not using this service anymore. Way too little protection as a seller or buyer.

Do not use as a seller if your life depends on it... sellers fees have been taken of £250 even when the buyer cancelled the order and was refunded.
Use gum tree or something else. These are corrupt human beings.

ebay are making a terrible habit out of refusing my perfectly good credit card.
Why ?
Why ?
Oh why ?

eBay is now a clunky, extremely difficult app/site to work with. Every time you use normal common sense you go down a dead end street. There is little or no correlation between the app and the site. I have just tried to alter my notification preferences and I’m going around in circles. The site sends me to the app and in the app the notifications page won’t remain open, a glitch I guess. I think eBay is a victim of its own success and now they need to bite the bullet and completely redesign and update the site and app to make it suitable for the 21st century.

eBay is simply the best.
As I boycott Amazon, the only way I find things online is on eBay. I have had an eBay account since 2009 and they have been indispensable for me throughout the last decade.
I have sold on eBay, it is brilliant.
I buy regularly on eBay, during the covid-19 epidemic they have kept me supplied with all the things I can’t now buy in shops.
I suspect that the majority of bad reviews of eBay here on Trustpilot are from people who have only used it once or twice and had bad experiences; anyone who has used it regularly, like me for over a decade, cannot help but love it.

wanting to sell with ebay and i really cannot understand why they only let you sell 10 items on ebay, would hardly generate a decent income. For a company that makes money from people selling on their platform with the frankly overcharging and taking a cut from the postage they are stopping sellers from making them money, IM going to EBID, better fees, better terms and better reviews

This marketplace has seriously went downhill. I have dedicated nearly 7 years of my life selling on here and this year with covid given the 40% rise in mail as well as lack of staff in a lot of Royal Mail offices a lot of post has went missing or delayed. I have worked so hard for nothing because I have had to give out lots of refunds and they won't remove my negatives for the customers who are inconsiderate of the circumstances. I've never been so appalled in my life by this marketplace. I will be now taking my business elsewhere and give amazon a try....after 7 years as a business seller and 16 years as a member I have never been so disgusted.

SHOCKING! Extended the time for me to be abused!!Escalation from eBay Helpbot
2020 - 12 - 28
08:07:16 UTC Sherry Rose
Hello, this is Rose from the Accounts Team. I will be helping you today. May I please get your first and last name?
08:07:32 UTC mardavi1259
martin davidson
08:08:10 UTC mardavi1259
any one ther
08:08:17 UTC Sherry Rose
Hello Martin, I hope you're doing great today. I can see that you are contacting us about your account suspension, is this correct?
08:08:25 UTC mardavi1259
no
08:08:48 UTC mardavi1259
Where did you get that from,?
08:09:32 UTC Sherry Rose
This is information I got from the helpbot. How can I help?
08:09:49 UTC mardavi1259
Read what i said
08:10:33 UTC mardavi1259
you extended the time for the person who is constantly abusing me
08:10:41 UTC mardavi1259
WHY?
08:11:21 UTC Sherry Rose
I understand that this is concerning, let me check the transaction. Do you have item number?
08:12:11 UTC mardavi1259
Blackmamba was supposed to send a return label by the 24th and abused me daily so i reported them so you allowed them until the 4th of jan now tio abuse me more! WHY?
08:12:42 UTC mardavi1259
Its the only return pending
08:13:07 UTC Sherry Rose
I need to refer your concern to our Returns team for further help. Can you wait on the line please?
08:13:29 UTC mardavi1259
Order number: 17-06267-02502
08:14:35 UTC Sherry Rose
Thank you, this is for the HP Pavillion 15. I need to get you a Returns specialist for the time frame. Can you wait on the line?
08:14:44 UTC mardavi1259
You knowingly allowed me to be abused nd then knowingly extended the time i would be abuse until the following year! WHY?
08:15:44 UTC Sherry Rose
I cannot answer the time frame. So I need to transfer the chat if you can wait?
08:15:49 UTC mardavi1259
I need this in writing please WHY?
08:16:18 UTC Sherry Rose
May I transfer you to the correct department?
08:17:08 UTC mardavi1259
You knew i was being abused by this seller then knowingly extended the time for them to abuse me further! WHY?
08:17:37 UTC mardavi1259
Ive been waiting for you to do that whats wrong with you?
08:17:53 UTC Sherry Rose
I cannot answer why it has been extended,I need to get your permission to transfer the chat. Please stay on the line.
08:18:09 UTC Madhukar
Hi, I see that you have been transferred to me. My name is Madhukar. Do you mind if I take a moment to review your query.
08:18:23 UTC mardavi1259
no
08:18:52 UTC Madhukar
Hello,martin
08:19:36 UTC Madhukar
I understand that you are concern about the timeframe we have extended is that correct ?
08:19:56 UTC mardavi1259
For abuse yes
08:20:39 UTC mardavi1259
Plese read what has already been written so i do not need to do it again!
08:22:04 UTC mardavi1259
i will have to end this if no responce
08:22:16 UTC Madhukar
Yes i have checked the communication between you and seller and can see that you are trying to resolve the issue however he is nor helping worry
08:23:07 UTC mardavi1259
Why on earth did you extend the timeframe for me to be abused?
08:23:16 UTC Madhukar
Please do not worry we have put their funds on hold as we have protected you under our ebay money bag guarantee
08:23:32 UTC mardavi1259
I want an answer
08:24:32 UTC mardavi1259
Do not worry about the abuse! IS THAT WHAT YOU ARE SAYING?
08:24:33 UTC Madhukar
martin ,This appears to be a unique situation as we have given this time to the seller to help you and kindly accept my sincere apology on this as he has not been kind to you
08:25:03 UTC mardavi1259
How are you helping me by letting me be abused?
08:25:12 UTC Madhukar
Yes i have checked the details and you already did a right thing by giving him a feedback
08:26:19 UTC mardavi1259
Why did you allow the constant abuse?
08:27:55 UTC mardavi1259
I will end this if no response within 30 seconds and post transcript online on TRUSTPILOT.
08:28:50 UTC
Chat ended by mardavi1259

I’ve purchased over 1500 items on eBay since signing up in 2003 (crazy I know!) and I am generally happy with my experiences and purchases. PayPal offers great buyer confidence also. I shop on there for almost everything. The only thing I would like is perhaps something like a next day delivery system like PrimeAmazon (which in some respects can give Amazon a slightly higher edge), but in terms of competitiveness, I have found eBay to be quite competitive for the same products!

AVOID! Signed up on the 25th and was banned on the 26th. Live support are rude and just close the chat.

There is a certain other company that deals with refunds in a flawless and quick manner while protecting the seller. Due to the process the caliber of the seller is greatly improved. I use that platform for 99% of my online purchases now, it used to be around 50/50. Ebay falls over when it comes to this part. Its too long and I do not feel protected. The small saving you get using ebay is simply not worth the pain if its faulty or not sent.

Totally useless. I got them involved when a seller sent goods which were not as described and not fit for purpose. Communication with the seller broke down when they said they would only refund if I gave them a 5* review. I refused. eBay decided that I should return the item and they would process the refund.

They gave a date for sending them the tracking info but the link to the address label didn’t work, neither did the link to notify them. The day before the deadline I got an email stating I had failed to supply details so closed the case. eBay had received my email but ignored it and just filed it. Still waiting for my refund but now they are refusing to pay the postage. I pointed out to them that in law if goods are not as described or faulty I can return them for a full refund INCLUDING return postage but was told that their terms and conditions overrule the law. They seem to be nothing more than trained monkeys spouting rubbish off a crib sheet. Not interested in resolving the problem and now it seems they have removed my negative review. Total bunch of charlatans.