After a rather shaky start with no e mail confirmation of my order, I was pleased when the company responded quickly and confirmed the order. After that all went smoothly and I received my order well... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Efetuei a compra online de um produto de nutrição corporal na LySkin e estou bastante satisfeita. Recebi a encomenda super rápido, embalada com super bom gosto e ainda trazia umas amostras de perfumes... Leggi di più
Excelente serviço e atendimento. Costumo comprar online e os produtos chegam sempre super rápido em perfeitas condições e ainda por cima sempre acompanhados com um miminho. Nunca tive problemas. Na... Leggi di più
Unfortunately everything is very bad. I had to wait a long time for shipment, now there are problems with customs. I paid 50 euros for express delivery, but received nothing but problems. Although the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
LYSKIN Love Your Skin is a complete beauty concept, totally dedicated to your SKIN's needs. Visit our official online store where you can find a wide range of beauty and dermo-cosmetic products. You will also find the best tips for how to get a flawless skin. Benefit from our daily campaigns and special offers! On our website you'll be able to find your favourite brands: Bioderma, Caudalie, Collistar, Endocare, Erborian, Heliocare, La Roche-Posay, Mesoestetic, Mustela, Mavala, Nuxe, Roger&Gallet, Sesderma, Vichy, etc. The online store is available 24/7, with 100% secure payments, daily worldwide shipping, exclusive member discount program, and online beauty advisors on skin care, make-up and hair.
Informazioni di contatto
Rua Rodrigues de Freitas 591, 4445-628, Ermesinde, Portogallo
- +351939381044
- info@lyskin.com
- lyskin.com
3,9
Molto buono
42 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
IT'S A SCAM.
IT'S A SCAM.
I have tried contacting them and they always refuse to answer. My order has been processed for a long time now and I never received my products. This is a scam so DON'T give these people your money. They are only stealing from us as I never got the product I purchased.
22 maggio 2023
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Risposta di Lyskin
Dear Ariel,
thank you for taking the time to leave us a review.
Your order 103367 was shipped on the 24th of May and delivered on the 30th of May by FedEx.
You were right about your review. Your order took a while to be sent, due to the Avène product having a short expiry date, and we preferred to send you a product with a longer shelf life so that you could use it entirety and safely. And this led to a delay in sending your order.
Although we sent a warning email, I believe that Ariela did not receive it or read it, and therefore left us your unhappy review. And for that I apologize, for the feeling of helplessness you must have felt. But despite everything, I believe that you received your product in perfect condition.
Despite everything, thank you for your time and comment. We are confident that in the future you will have the opportunity to leave us a 5-star review :) We will do everything to deserve it!
Wishes for a wonderful day,
Sara Soares - Lyskin.com
After not receiving my order
After not receiving my order, I waited a month thinking it was due to it being an international order. I finally chased it up in Feb(ordered in jan), only to find out lyskin had not put my door number on the package, finding this out after contacting customer service, who gave me my tracking reference. Further they gave Me a reference for change of address, which again chasing this up almost 2 months after I ordered, this information wasn't in the system. Currently in the process of waiting for a response for refund but the responses are slow since the fault has been identified. I have ordered from lyskin and have recommended them to friends and family but it's been the worst experience for dealing with an issue. If no issues arise, it's worth ordering, not worth it if an issue arises. Tracking number is RF678102851PT, been in the depot since 9th Jan without my door number.
Thank for your reply, in order for my order to process to payment it an essential field to fill in my door number. The error was on part of lyskin, which I understand as it can happen, my issue is my refund isn't been processed, I am still waiting for a response from customer service which I have emailed several times.
1 febbraio 2023
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Risposta di Lyskin
Dear Zabina, thank you for your feedback that deserved our best attention. It is important to refer, whenever the error is made by our team, or by our system, it is with humility that we assume it. However, this is not one of those situations. And I'm really sorry to tell you this, in response to your review. Unlike your two other orders, which had a complete address and were delivered in less than 5 days, Zabina did not put the door number in your address for this one. Please double-check your order confirmation email. You will notice that the door number is missing. As Zabina completed your order as a guest, it is not possible for us to cross-reference this order's information with the addresses of previous orders (this is a feature for registered customers only). Even so, we did everything in our power to ensure that your order was not returned due to insufficient address and was delivered to you. However, as your order was sent by standard mail, this change is not as quick as expected. In fact, we were really happy to have managed to deliver an order that was destined to be returned, despite the time elapsed. So, I kindly ask you to please review the score you gave our team, they deserve to be recognized for the effort they put in. Despite the 1 star, we still love you Zabina <3 And hope to see you soon.
Reliable Online shop
I have ordered from this store few times. Each time the experience was very pleasant. The packaging method is safe and very resistant and they always offer a few extra treats, so that we can get to know new products or even novelties, and they perfume the orders which makes the whole experience a very good one. I highly recommend it.
30 dicembre 2022
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Loja top
Colaboradoras muito simpáticas e atenciosas e produtos topo de gama a preços aplativos. Recomendo.
1 febbraio 2023
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Risposta di Lyskin
Querida Maria,
OBRIGADA ❤️ Estamos muito felizes por ter gostado do atendimento, dos produtos e até dos preços. Obrigada pela recomendação e por ter dedicado um bocadinho do seu tempo a deixar-nos uma review.
Esperamos voltar a vê-la no futuro.
Um beijinho,
Sara Soares
Lyskin.com
Um beijinho,
Sara Soares
Lyskin.com
A big fraud company. They blocked my email and phone
Is your company real or you are a big fraud. You got my money but then after I didn't hear from you since then. It may be a small amount but I will let God strike the punishments that you deserve. There's no escape on what you did/doing to other people's money.
15 novembre 2022
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Risposta di Lyskin
Hello dear Glince, thank you in advance for your review. For us, all reviews are essential, even the less good ones. However, we believe there must be a mistake. Your order #98636 with the 3 Mesoestetic products was shipped on the 11th of November and delivered on the 21st of November. For this reason, please let us know if there was any problem with delivery. The products were not well packaged? Did your order suffer any damage during transport? Please tell us the reason for your dissatisfaction so that we can understand. We are heartbroken by your experience.
Looking forward to your reply. Kind regards, Sandra Ferreira - Lyskin.com
This company they are big frauds
This company they are big frauds. They get money from customers and did not deliver the items. Since June month I am waiting for the item which I bought. But still they didn’t send me my pkg. from customer care center they keep lying that they will send soon.
28 agosto 2022
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Risposta di Lyskin
Dear Aishath, it is with great sadness that we read your review. Aishath have been our customer for so long, you have already received so many orders from us, that we were really surprised by the review. Please tell us what happened? How can we help? Was there a problem with a product or the delivery? Are you having trouble reaching Sandra for support? Please tell us how we can help. Looking forward to hearing from you, Sara Soares - Lyskin.com
Excellent
Excellent, thoughtful service and a great variety of quality skin products that are hard to find in the U.S.
23 novembre 2021
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Risposta di Lyskin
Dear DT, thank you so much for your wonderful review. Your feedback definitely made our day. We are working with a smile :) Hope to see you again soon. Have a lovely day, Sara Soares - Lyskin.com
Excelente serviço e atendimento
Excelente serviço e atendimento. Costumo comprar online e os produtos chegam sempre super rápido em perfeitas condições e ainda por cima sempre acompanhados com um miminho. Nunca tive problemas.
Na loja física as meninas são super simpáticas e muito atenciosas. Recomendo :)
12 agosto 2021
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Experiência positiva
Efetuei a compra online de um produto de nutrição corporal na LySkin e estou bastante satisfeita. Recebi a encomenda super rápido, embalada com super bom gosto e ainda trazia umas amostras de perfumes. A variedade de produtos é ótima e a preços bastante acessíveis. Voltarei a comprar, sem dúvida. Recomendo!
11 agosto 2021
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Top Quality! Top Speed! Top Customer care!
So Great! Sophisticated space and extremely welcoming at the same time. Great diversity of products at great prices and the service is with no doubt phenomenal! In addition to the space I've already tried ordering through the website and it works beautifully! I strongly advise! :)
10 agosto 2021
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Mas que surpresa agradável 💕
Efectuei uma compra online através da LySkin e não podia ter sido mais surpreendida.❤️
Trataram da minha encomenda com toda a atenção e ainda me fizeram um aconselhamento totalmente grátis.
Recebi a encomenda super rápido, bem embalada e ainda cheia de miminhos e ofertas (todos adequados ao meu tipo de pele)😍 ainda por cima uma encomenda toda cheirosinha🌼
Aconselho a compra na LySkin porque para além de um excelente atendimento os preços são super convidativos, difícil mesmo é resistir.
10 agosto 2021
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Risposta di Lyskin
Querida Alexandra, obrigada pela sua review. É muito importante e motivante para nós recebermos uma review tão positiva :) A nossa equipa de aconselhamento está muito feliz com o seu feedback! Esperamos realmente que agora sinta a pele mais confortável e luminosa. E caso necessite de alguma orientação, dica de aplicação, ou quando necessitar de ajustar os produtos da sua rotina, por favor conte connosco. É um gosto poder ajudar :) Prometemos voltar a perfumar a sua encomenda e enchê-la de coisas boas. Desejamos-lhe um ótimo dia, Sara Soares - Lyskin.com
Champo ant-queda da Phyto.
Encomendei champo ant-queda da Phyto. Recebi a encomenda passados 2 dias, com pequenas amostras de produtos similares de oferta. Rapideez, bom serviço, recomendaria a amigos e conhecidos.
10 agosto 2021
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Risposta di Lyskin
Caro Fernando, muito obrigada pelo cuidado no seu feedback. É com muito gosto que percebemos que a sua encomenda foi entregue de acordo com as suas expectativas. Esperamos que os produtos complementares de oferta sejam uma boa descoberta. E que no futuro possamos "revê-lo" :) Caso necessite de alguma orientação para a aplicação do produto por favor disponha. Votos de um ótimo dia, Sara Soares - Lyskin.com
Profissionalismo, Simpatia
Compra online. Produtos bem embalados, assistência ao cliente eficiente e disponível para ajudar e tirar qualquer duvida.
Recomendo, produtos todos originais. Opção de compra tambem na loja fisica.
10 agosto 2021
Non scritta su invito
Risposta di Lyskin
Olá querida Sandra, muito obrigada por partilhar a sua experiência de compra connosco. É muito gratificante saber que a encomenda foi bem entregue, e que a nossa equipa de atenção ao cliente conseguiu ser útil. Estamos totalmente disponíveis para qualquer questão. Um beijinho com carinho, Sara Soares - Lyskin.com
Where is my items??!!
i ordered my items 14 days ago and still have not received my package. I wrote an email to them yesterday but have heard nothing. I can not trace the package because it is in a language I do not understand.
What should I do? others who have had the same problem?
mvh malene
17 febbraio 2021
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Risposta di Lyskin
Hello dear Malene, thank you for your message.
We verify that your order was delivered on February 23rd. We hope that the order was delivered in perfect condition and that you have already had the opportunity to try these two wonderful products from Mesoestetic.
Regarding the tracking code, it will be important to know that the tracking code is universal, which means that it is trackable on any tracking platform, such as PostNL which will give you all the information in Danish. As for the delivery time, your order took 7 more working days than expected, and for that reason, we truly apologize. We are aware that delivery time is a very important factor for our customer. However, in times of pandemic, unfortunately, the carriers are not able to meet the contracted times. And for this reason we thank you for your understanding.
If you need any further assistance, please contact us.
Have a lovely day,
Sara Soares
Lyskin.com
Products came super fast to Sweden and…
Products came super fast to Sweden and great service.
22 ottobre 2020
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Risposta di Lyskin
Dear Anna ❤ Thank you so much for your 5-star comment and recommendation. It is with great joy that we know you are already enjoying your products. Thank you for your recognition, it means the world to us. Hope to see you again! With love, LySkin
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