Lux Recensioni 376

Although they offer a refund if you are not satisfied with their product, you must ship the item to China. Nowhere on their website do they list the return address or indicate any address but they really push their 100% satisfaction guarantee knowing that the shipping costs to China can exceed the purchase price of many of their products. Also, their products do not come with detailed instructions. You have to reach out to them for extra explanations.

Prompt delivery & products arrive well packaged & not damaged.
All of my products are as described & work well. Great additions to my daily facial routine.

I emailed Lux and about my order however never got a response so I think it will be very difficult to contact them when you want to change your order or even want a Refund from them .

Luxskin have some great products, I’ve only had a small issue with the pro styler and the customer service team were slow to respond but very helpful with a resolution in the end.
I highly recommend the IPL machine and the LED facial wand I’ve had good results with these products 👍🏻

The actual products are great, shipping was a bit delayed.

I love lux skin’s products. Deliveries are always quick & I have lots of skincare stuff which are good quality and cheap.

Crappy response, crappy customer service, crappy product

As with most on this forum with negative experience, I too had delays with receiving the product, not realising its being shipped from China.

My issue atm is I cannot seem to get the correct details to send the product back to.

I am sent a faulty product, which I would like to return and I lodge a request with the customer service suggested, they took forever to respond. I was then told that i need to pay to return the faulty product, which unlike any australia company, its the companies liability to arrange the product to be sent back, espically if its not local ! (if i knew the product is being shipped from China I wouldnt have ordered). I thougth this is an australian company and would have australian regulations in place.

Anyways.. I am willing to send the product back, however upon requesting for details of the contact person and name, as it is required by the postal company, I still only get the name in english and a toll free number. I have even sent the support team the airway bill details and what needs to be completed.

The 90 day money back is a scam.. espically if you are sent a faulty product and would need to pay nearly close to the same amount to send the product back to China.

It has been close to a month now that I am trying to send this product back.. with the additional Addon travel pouch which was automatically added into my order!

I would add a few more bucks and buy a product that is local and can be serviced locally in the event there is an issue.

Extremely disappointing

I ordered the PREMIUM IPL HANDSET, thinking it was portable but it wasn't. I've been using it thrice and still awaiting the result. It becomes hot and can burn the skin if not careful after several clicks/shots. I'm using dark glasses when using because the light that it produces is too bright for me.

As for the LED FACIAL MASK, I like it as it is portable and I can move around with it. It is comfortable as well. I'm using the blue light for my breakouts and I can see some improvements. It takes time though, with religious use, 2-3 times a week plus the right skin products.

Have only used the IPL Laser Hair Removal Handset for 2 sessions and I noticed a major reduction in the hair growth on the first use. I usually become prickly within 24hours of shaving, so to not have to shave for several days is incredible. Can't wait to see the difference after 12 sessions.
It's painless (bearly even a tingle) and I can use it in the comfort of my own home and for it to be so affordable feels like a dream. Best purchase EVER!

Costumer service is amazing
Products a very good quality and do what they are supposed to.

Super happy with my purchase! With the fraction of the price of a known brand this is a best buy for me!

I am loving my hairstyler from
Luxskin 😍

Pleased with my purchase, although l have problems with movement and I find it difficult to reach some areas, I would still recommend.

I m happy with my product, is perfect, do what said and arrived before the time .

Amazing products and quality is terrific 💯💯💯💯 will by more soon

Long delivery time. But pleased with oroduct. Easy and comfortable to use. Like the different levels of use.

After using for only 1 month and a half, my handset stopped working. I contacted people from luxe skin and have received very slow responses from them. They still have not sent me a new one. I am disappointed as it was actually working on my skin

Great products at very decent prices. Devices all good quality and work great on skin. Service and delivery excellent

LED face mask is affordable, easy to use & convenient. Just charge it & you can wear it while watching tv, reading a book or doing chores round the house.

Foul experience with this company. Had an item automatically added to my cart that I didn’t want when reaching out I was told I should have checked before paying and that I should have removed the item. I accepted that as my fault and then upon receiving the package I noticed that the product I paid extra for that I didn’t want wasn’t even included. Reached out again and am now being questioned as to why it took a week to reach out. Just be careful when ordering from this company as they will do anything but take accountability or give out an apology for charging me for a product and never sending it.

Give discount code after purchase it. Not sure why they do this instead should give it before purchase.