Great delivery, came early and lovely man helped me get the mew mattress upstairs. Good first impressions on the mattress, feels soft and luxurious.
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The delivery was perfectly handled. Ahmer was super friendly and professional and delivered the mattress with care right to the needed room. Definitely recommend! Thank you very much
A nightmare to have the mattress (average quality for how it is advertised and its cost) delivered. 3 appointments missed by them without notice. Then they arrived, again without notice, and so left... Leggi di più
Bought this mattress after having purchased a Tempur mattress for over £1600. The Tempur was awful. Luxe have given me exactly what I wanted - a firm, memory foam mattress where you don't sink into t... Leggi di più
Dettagli dell'azienda
Informazioni su Luxe Mattresses & Beds UK
Scritti dall'azienda
About Luxe Mattresses
Welcome to Luxe Mattresses, where comfort meets craftsmanship. Since 2010, we have been manufacturing premium mattresses and luxury beds in London, combining innovation, quality, and style to deliver the perfect sleep solutions. Specializing in memory foam, hybrid mattresses, Organic Latex, and Divan & ottoman beds, our products are thoughtfully designed to cater to diverse sleep preferences and storage needs.
At Luxe Mattresses, we believe that a great night’s sleep is essential for a healthier and happier life. That’s why we use only the finest materials, ensuring that every mattress and bed we create is durable, supportive, and indulgently comfortable. Our memory foam mattresses contour to your body for personalized support, while our hybrid mattresses blend traditional and modern technologies for the best of both worlds. For added convenience and elegance, our ottoman beds and divan beds combine functionality with stunning designs, offering stylish storage solutions.
Customer satisfaction is at the heart of everything we do. Backed by long warranties and a commitment to superior craftsmanship, we strive to exceed expectations with every product. Whether you're upgrading your bedroom or seeking the ultimate sleep experience, Luxe Mattresses has you covered.
Discover the difference of luxurious, handcrafted sleep solutions today!
Informazioni di contatto
25 Cabot Square, Canary Wharf, London, E14 4QZ, London, Regno Unito
- 020 4572 5122
- info@luxemattresses.co.uk
- luxemattresses.co.uk
4,5
Eccellente
175 recensioni
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Clearly a scam
Clearly a scam, we bought from this site after seeing the reviews and what looked to be good quality mattresses..however, there was hardly any communication regarding delivery/processing of the order. We then received contact that it was going to be delivered on wednesday and we would receive a call on tuesday to tell us the delivery time.
We received no call for delivery timeslot and the mattress has not been delivered. My partner took a day off of work for this mattress so the lack of communication is ridiculous, we have tried contacting via phone, WhatsApp, email, contact form yet still nothing. If this is not resolved ASAP we will be going to trading standards regarding the company.
3 giugno 2026
Non scritta su invito
Risposta di Luxe Mattresses & Beds UK
Hi Piran,
my name is Garret, I am resolution manager at Luxe Mattresses,
First, I want to sincerely apologise for the delay with your delivery and the frustration it caused. That isn't the experience we want any customer to have, and I'm sorry we fell short on this occasion.
By way of explanation rather than excuse: we deliver to the TR postcode once a week. The first scheduled week fell during the Eid holiday period, when several of our drivers were away, so a number of routes, including yours, couldn't be covered. We rescheduled for the following week but weren't able to reach you by phone to confirm, so that slot couldn't go ahead. We then arranged delivery for this Wednesday and let you know, but we completely understand that by then you said it will be too late for you and you want the refund.
We offered a cashback as a gesture of goodwill, and when that wasn't what you needed, we've now issued a full 100% refund of the £479 you paid. You should see this back in your account within 3–5 working days, depending on your bank.
We normally pride ourselves on well-scheduled, on-time deliveries and on keeping customers informed by email and phone, our reviews reflect that, so I'm genuinely sorry this fell below our usual standard. Should you ever wish to give us another try, we'd be glad to welcome you back.
If you have any further questions about your refund, please email our payments team at payments@luxemattresses.co.uk and George will be happy to help. For anything else, you can reach us at resolution@luxemattresses.co.uk or message us on WhatsApp at 07404 978052.
Thank you again for your patience.
Excellent delivery service and the…
Excellent delivery service and the mattress. Great company.
30 maggio 2026
Non scritta su invito
I order majestic 11000 oh my god its…
I order majestic 11000 oh my god its hard mattress
23 maggio 2026
Non scritta su invito
Mattress was cool and i ordeted luxe…
Mattress was cool and i ordeted luxe therm uts good qualiry
22 maggio 2026
Non scritta su invito
The delivery was smooth
The delivery was smooth, the team was extremely kind, helpful and knowledgeable on the product which helped a lot to understand how to manage it and if I need any helpful advise on the days ahead with the mattress. I had a great experience receiving this mattress.
23 maggio 2026
Non scritta su invito
Arrived much earlier than expected but great delivery crew
Five stars to the actual delivery guys. Shame that they were sent to deliver the mattress nine days earlier than I had carefully scheduled for.
Seven hours AFTER delivery, Luxe sent me an email telling me to "carefully open the plastic packaging along the seam" or else a cleaning fee might apply to any eventual return. That sounds like a flawed system with clear beneficiaries.
16 maggio 2026
Non scritta su invito
Delivery was on time and the gentleman…
Delivery was on time and the gentleman herpes me put the mattress up satire without any extra cost
16 maggio 2026
Non scritta su invito
Izhar & Mohammad were amazing
Izhar & Mohammad were amazing . Thank you .
16 maggio 2026
Non scritta su invito
Excellent t service and delivery!!
Excellent t service and delivery!!
10 maggio 2026
Non scritta su invito
Delivery was on tine we bought organic…
Delivery was on tine we bought organic mattress and it looks premium and perfect
9 maggio 2026
Non scritta su invito
Mattress was really hard
Mattress was really hard, as we expected and delivery was on time
1 maggio 2026
Non scritta su invito
Great mattress and delivery was on time
Great mattress and delivery was on time
3 maggio 2026
Non scritta su invito
Delivery late
The delivery was 2 hours late, I had to cancel an appointment to wait for my mattress.
8 aprile 2026
Non scritta su invito
Risposta di Luxe Mattresses & Beds UK
We sincerely apologise again for the delay with your delivery. After looking into the matter, we found that earlier in the route the delivery team had to wait over 30 minutes at another address because the customer was unavailable at the scheduled delivery time. Unfortunately, along with a few other unforeseen delays, this pushed the schedule behind for the remaining deliveries that day.
We completely understand that customers take time out of their day to receive their mattress, which is why we always aim to deliver on time and keep disruptions to a minimum. As you can see from our reviews, punctual delivery and customer service are something we genuinely care about. We truly appreciate your patience and understanding.
Great delivery and our second luxe…
Great delivery and our second luxe mattress. These are amazing.
26 aprile 2026
Non scritta su invito
Really good service from Izher and team
11 aprile 2026
Non scritta su invito
The delivery was on time and as…
The delivery was on time and as expected. They kindly took the mattress upstairs and disposed the old one for an extra charge.
11 aprile 2026
Non scritta su invito
Great mattress, bad customer support
Wanting to get a new mattress, I found luxe, however upon picking the "home trial" I was curious about the leniency of the payment window. I tried to email them as well as call their number, however the latter seems to either be disconnected or won't accept mobile numbers while the former I didn't get anything back
31 marzo 2026
Non scritta su invito
Risposta di Luxe Mattresses & Beds UK
Hi,
Thank you for your feedback and for considering Luxe Mattresses.
We’re really sorry to hear about the difficulty you experienced trying to reach us, that’s definitely not the experience we aim to provide. It sounds like there may have been a temporary issue with our phone line, and we’re currently working to resolve this as quickly as possible.
Regarding the home trial, we completely understand your question around the payment window. Our aim is to keep the process as flexible and straightforward as possible, and we’d be happy to explain everything in detail and answer any questions you may have.
Please feel free to contact us directly at info@luxemattresses.co.uk, or message us on WhatsApp at 07404 978052. We’re available on WhatsApp from 10am to 10pm, and via email from 9am to 6pm.
We truly appreciate your patience and hope to assist you further.
Kind regards,
Luxe Mattresses Team
They delivered my mattress the right…
They delivered my mattress the right time and the guy us good
4 aprile 2026
Non scritta su invito
Izhar made delivery
Izhar made delivery. At the estimated time slot. It was delivered was right into the flat.
With no issues
4 aprile 2026
Non scritta su invito
Good delivery on time
Good delivery on time - friendly and helpful
4 aprile 2026
Non scritta su invito
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