Innovative and customised products
Got one for my son and one for my wife, both came out really nice.
Had to change the message last min and support fixed it quick, shipping was fast too.
30 marzo 2026
Non scritta su invito
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
3,5
Nella media
6 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Elegant Heart Necklace
I bought the daughter heart necklace as a surprise for my daughter and she absolutely loved it. When she opened the box and read the message she got a bit emotional. The necklace is beautiful and the customer service team were very helpful when I had a question about delivery.
12 marzo 2026
Non scritta su invito
Risposta di Luvella
Hi Cz,
Thank you so much for taking the time to leave us a wonderful review. We're really happy to hear that your order arrived on time for your daughter's birthday. Special moments like birthdays are incredibly meaningful, and it means a lot to us that a Luvella gift could be part of that celebration.
We design our pieces to carry a message and create memories between loved ones, so knowing that your gift reached you in time for such an important occasion truly makes our day. We hope your daughter loved her gift and that it brought a smile to her face.
Thank you again for trusting Luvella for such a special moment. Your support means a lot to our small brand, and we look forward to serving you again in the future.
Warm regards,
Team Luvella
I had ordered from this place in…
I had ordered from this place in February. Paid for express shipping, and did not receive my order untill March.
Tried calling and emailing with no response at all.
I will not be buying anything from this place and will be warning everyone not to in future.
18 febbraio 2026
Non scritta su invito
Risposta di Luvella
Dear Linda,
Thank you for your feedback. We’re sorry to hear that you were disappointed with the delivery time of your order.
Your item was a custom-made piece, which requires additional production time before dispatch. During this period there was also a delay due to the Chinese New Year holiday, when many production facilities temporarily close. Unfortunately, this extended the processing time for some custom orders.
Please note that express shipping applies to the delivery time once the item has been dispatched, while custom-made items still require production time beforehand.
We apologise if the delay caused any inconvenience. We have also responded to your email and were happy to assist regarding your enquiry. If there is anything further we can do to help, please feel free to contact our support team.
Kind regards,
Luvella Support Team
Not happy with the item recieved
Not happy with the item recieved, numerous emails sent with no response, last time purchasing from this place.
9 febbraio 2026
Non scritta su invito
Risposta di Luvella
Dear Toni,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing your order, we can confirm that the correct item was shipped according to the selection made during checkout. Our standard packaging for this item is a velvet pouch, while the gift box is an optional upgrade available during the product selection process.
We would also like to clarify that we have responded to the emails you sent and have been happy to assist regarding your enquiry.
Customer satisfaction is very important to us, and we always aim to be transparent about our product options and packaging. If there is anything further we can do to help resolve this for you, please feel free to contact our support team directly.
Kind regards,
Luvella Support Team
Good quality products
Good quality products. Happy with the purchase.
2 ottobre 2025
Non scritta su invito
Risposta di Luvella
Hi Liz,
Thank you for your kind review! We're really glad to hear that you're happy with the quality of the products and your purchase overall. Your support means a lot to us.
If you ever need anything in the future, we're always here to help.
Thanks again for choosing Luvella!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.