Logo di Lumber Grand
Visita il sito web

Lumber Grand Recensioni 6

•
TrustScore 3 su 5

3,2

Mobilificio
Scrivi una recensioneVisita il sito web
Scrivi una recensione

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Dettagli dell'azienda

  1. Mobilificio
  2. Arredatore d'interni

Scritti dall'azienda

Shop custom built epoxy table top, river tables for both homes and offices with a wide range of sizes. Handcrafted, high quality, fast shipping by LumberGrand.

Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

6 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 2 stelle su 5

The table tops are beautiful

The table tops are beautiful, response and communication has been great, but shipping time….i ordered two end tables in early August and finally got everything on Oct 31. The bases are not attached to the table tops and let me tell you, this assembly process is awful. In fact, it’s so bad, we just stopped trying to put them together. Their instructions are crap, the bolts don’t fit the drill bits they tell you to use. You literally need power tools and the ability to drive those bits through the table. It’s a nightmare. There are not any pre drilled screw holes, it’s just here, hope it works out for you.

31 ottobre 2025
Non scritta su invito
Logo di Lumber Grand

Risposta di Lumber Grand

Thank you so much for taking the time to share your feedback, Rhonda. We’re truly sorry for the inconvenience you experienced, and this is certainly not the experience we want for our customers. We really appreciate your honesty and will work to improve.

Valutata 5 stelle su 5

Beautiful

Arrived promptly. Bought a couple of dining and coffee tables. My husband was surprised by the quality and the included C channels. Definitely recommend!!

22 ottobre 2025
Non scritta su invito
Logo di Lumber Grand

Risposta di Lumber Grand

Hi Bella,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that both you and your husband are happy with your new dining and coffee tables. It’s wonderful to know that the quality and included C channels made a great impression, we always strive to deliver pieces that feel both beautiful and solid.

Your recommendation truly means a lot to our small team, and we’re so grateful for your trust and support.

Valutata 5 stelle su 5

Highly Recommend

I recently purchased a wooden tabletop from Lumber Grand, and I’m really happy with it! The material feels solid and well-crafted. You can tell it’s made from high-quality wood. The design is beautiful, simple but elegant, and it fits perfectly with my space. Delivery was smooth, and the item arrived in excellent condition. Definitely recommend this shop for anyone looking for great quality and craftsmanship!

14 ottobre 2025
Non scritta su invito
Logo di Lumber Grand

Risposta di Lumber Grand

Hi Camelia,
We’re thrilled to hear how much you’re enjoying your new tabletop, thank you for taking the time to share such thoughtful feedback! It’s great to know that the craftsmanship, design, and smooth delivery all met your expectations. Our team puts a lot of care into each piece, so hearing that it fits beautifully in your space really makes our day.

We truly appreciate your recommendation and your kind words about the quality and detail of our work. Thank you again for choosing our product!

Valutata 1 stelle su 5

Avoid

Avoid. This is a scam and they will try getting you to remove your disputes then tell you another story. Keep your emails if they respond and use them to reopen your disputes and tell everyone they are scammers

9 luglio 2025
Non scritta su invito
Logo di Lumber Grand

Risposta di Lumber Grand

Hi Greg,

We’re truly sorry for your negative experience. We value your feedback as it helps us improve our customer service. We are a small business and we know there are things we still need to refine, and we’re working hard every day to do better.

We hope that we will have the chance to serve you again in the future and provide a better experience. Thank you for taking the time to share your feedback.

Valutata 1 stelle su 5

Business provided very poor experience

I have also tried to get ahold of a live person by both email & phone #. However my emails are returned as not deliverable & no one answers the phone, nor anyway to leave them a message to return my call. After a few days of trying to get ahold of a live person I did receive an email to say the table top I had ordered was no longer available. I requested a full refund & was given it. Just have to stay on top on this business.

20 marzo 2025
Non scritta su invito
Logo di Lumber Grand

Risposta di Lumber Grand

Hi Kerry,

Thank you for your feedback, and we sincerely apologize for the frustration. We recently discovered an issue in our refund and email system that caused delays in communication, and we’re actively fixing it. We’re glad your refund was completed, but we understand this experience was inconvenient and we’re truly sorry.

We also want to thank you for sharing your feedback — it genuinely helps us improve our customer service team. We are a small and fairly new business, so there may be times where we fall short, and we truly appreciate your understanding as we continue to grow and improve.

If you need anything else, we’re here to help.

Valutata 1 stelle su 5

I have tried to get to a live person at…

I have tried to get to a live person at this company and had no response. The live chat they use is worthless. Seem to have a great looking web site however can’t get a live person to respond.

20 marzo 2025
Non scritta su invito
Logo di Lumber Grand

Risposta di Lumber Grand

Hi Tom,

Thank you very much for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced.

Please kindly note that we attempted to reach out to you, but the email address associated with your order appeared to be invalid, which unfortunately prevented us from making contact.

Should you still require any assistance, we would be more than happy to support you. Please feel free to reach out to us at any time. We are always here and committed to making things right.

Warmest regards,
Jimmy

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più