lululemon.uk Recensioni 

Had a great experience in Guildford today with Millie. She helped us with a gift card and really good customer service. Thank you Millie

A pair of trousers discoloured after two washes and when I asked for store credit under the quality guarantee, I was flat-out accused of using bleach or fabric softener. I hadn’t — and this was the only item affected. Instead of helping, staff kept deflecting me to online services until I escalated to the manager.

Even when they finally issued store credit, the whole experience left me feeling treated like a liar. If your policy is to assume every genuine customer is abusing returns, you’ll drive people away. You’ve certainly driven me away — I won’t be back.

£88 pair of trousers arrived with one pocket sewn attached to the leg. On the other pocket the sticking is already fraying. Very surprised for the price, this is my first piece of Lululemon clothing. Opened a case with the live chat and told will take 5 business days for a response. So going to be weeks before I get a replacement by the looks of it.

The store manager Ray just served my 14 year old son Ed and has earned a loyal customer for life! Amazing customer service and kindness. Better than 1st class.

Truly the most horrendously awful customer service I've ever dealt with. In early August I ordered 4 hats from the Lululemon website. I kept 1 and returned 3. A few days after returning the 3 hats I received an email to say they had received my return and a refund would be processed. 10 days passes, no refund. Then I received an email from Lululemon claiming that I didn't return 3 hats, and instead I returned a pair of trousers. NO I DID NOT. I returned the 3 hats. I had never ordered, received, or returned those trousers they mentioned. I went on their livechat and the first person I spoke to insisted I returned the trousers and not the hat and said there would be no refund. I spoke to someone else and he was at least empathetic and said he would raise the issue with the warehouse and get back to me within 1-3 days with an update. I didn't receive any update so went back on their livechat. This time, the lady once again insisted I did return the trousers and not the hat. I made it very clear at this point that I would be pursuing legal action for defamation (accusing me of being a liar) and for illegally withholding a refund. The lady then said that she had processed my refund as an exception, as a gesture of goodwill, and then doubled down on her false accusations. UTTER MADNESS. There has clearly been an issue in their warehouse and I suspect my personal data has been violated/mixed up with somebody else's. I will never buy anything from Lululemon again. Horrendous experience.

I have to say I’ve had no bad experiences at all , very good customer service on the phone as live chat doesn’t work ?
I’ve ordered three times and had very quick delivery each time and very happy with products , capri leggings and cotton tank top , I will definitely use again .

The worst return I have had to do !
I am still waiting for my voucher after returning a faulty top
No luck in the shop they need to try to repair first then if the customer isn’t happy they will offer a return
As it was over £100 and only worn 5 times that did not suit me
On ringing customer service they spoke to the shop no luck
I had to return after proving by photos it was damaged
It took many emails one a Lulu error
Yesterday I managed to post back with ups
So how much longer will it will take now 🤔my return call started on the 9/7 almost 5 weeks ago

Item ordered arrived on time, no problem there, it was not suitable, return was easy information and communication good, return acknowledged on the 30th of June 25. However have heard nothing since, have attempted contacting but the process seems very complex , is there a UK email address? Eventually contacted LuLuLemon who assured me that the refund had been made, they were right, I was wrong adujuted star rating accordingly, minus one star for not letting me know via text or email that I had been reinbursed

Completely unsurprised that lululemons stock has declined nearly $200 in the last 2 years.

I used to swear by lululemon, loved their values, loved their clothing and loved the ethos. Now a days it is a virtue signalling organisation that may as well be another non aspirational brand.

They also seem to pick non-aspirational brand ambassadors now. I remember some of the ambassadors previously chosen and they were Godly. I will say, I love The Woodhalls, but apart from that local ambassadors are vanilla and usually haven't made much of an impact in their community. There are of course a few individuals that are rockstars, but it’s not many.

I would go back to basics, find the right people again and look for genuinely aspirational community members.

Outstanding service whether in shops or online. Most pleasant and helpful staff.
Quality garments.
Returns are dealt with without any hassle. Refunds can be made in stores or returned using labels sent by Lululemon. 2-3 days postage and followed by an immediate email notification of receipt. Refund then made and money In the account within 5 business days.
By way of comparison, I am still waiting for a refund from a major brand that put themselves on top, only in terms of pricing and nothing else, at all, 3 weeks now since they received the garments and no way to contact them other than an automated chat.

Terrible quality.

An absolute nightmare to return. Still haven’t managed. Customer service rude and patronising.

I love Lululemon at Bicester Village BUT…

I purchased a define jacket this year (approx Jan 2025) and spent over £100 for one because of the positive reviews I had heard.
Sadly, after having the item for less than a year it started to show piling.
I always ensure (especially with luxury items) I wash and care for my items as per label instructions and ensure well looked after.

I contacted them about this via customer service online but they claimed and blamed me and said it was because I didn’t wash it correctly and general wear/tear. A item with such a high price should not pile when less than a year old. I also feel it is not appropriate to blame the customer.

I am extremely disappointed as I am a regular customer at their Bicester Village store.

I also have the same jacket in 4 other colours and they have not shown piling and I have had zero issues with the other colours.

I ordered a pair of shorts that were marked as delivered and never came. When I started the live chat I was told they were delivered to ‘Omar’. There is no Omar in my house and none of my neighbours are called Omar. I asked for the address of the person it was delivered to or photo evidence, neither of which they could provide. When I asked for the parcel to be resent or refunded, they refused and said it would take a week for UPS to look into it and decide the outcome. Absolutely outrageous. Do not give lululemon your hard earned cash.

For the second time in a row cancelled order due to stock integrity issues. No concern or resolution from customer care agent who simply said please read our terms and conditions. Poor tech and even poorer service. No more purchases for me too much hassle and no care or attempt to resolve issue

Most appalling quality of garment and colour I have seen for £108. After one wear the item showed signs of discolouration.

I reached out to the company within one week of wearing once to be told they don’t agree in an arrogant fashion and literally uninterested.

Buy this brand with extreme caution .

Bought a pair of shorts in a sale (even then, still pretty steep price, but figured I would be getting a quality product) - seam had ripped within a few months of use.

Lululemon will not only not give me a cash refund, they will only give me a gift card if I return the ripped item - so now I’ll be stuck with a gift card for another piece of low-quality clothing, which I can’t even buy because none of their items are priced lower than what I paid originally!!

Customer service has been horrific and just going round in circles, no effort to compromise or realise how stupid their policies are. Do not recommend

Für 180 Euro eine Leggins und ein dünnes Shirt gekauft.
Nach 3 Stunden tragen, extremes pilling unter den Armen.
Kundenservice kontaktiert - Katastrophe.

Es ist bodenlos, was für Preise für welche Qualität verlangt werden.
Hatte gern die Jacken und Leggings gekauft, doch nach dieser unterirdischen Erfahrung, lass ich mein Geld nicht mehr bei dieser Firma.

Stay away from this company! Their photo looks different on their website because is made with a professional photographer then edited, and what you get in reality is a cheap material at an astronomical price! Not worth!

Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100) was delivered to the wrong place and I was unable to retrieve it. “Enora” refused to help me, told me it had been delivered and that was the end of the matter and terminated our chat. Absolutely disgraceful customer “service”, especially for a company which charges such high prices. I will never shop with lululemon again as I now see the disregard with which they treat their customers!!

I bout a pair of Align leggings as I'd heard so much about how buttery soft the material was. I agreed on first wear until almost immediately the material pilled and balled. After a month they are unwearable (infrequent wear and washing as instructed)
The level of balling is ridiculous. I put in a complaint and they completely fobbed me off saying it wasn't a quality issue. I can tell you - IT IS A QUALITY ISSUE. back and forward with them 3 or 4 times and they are refusing to let me return them. This company is a disgrace and I will NEVER order from them again and I really hope others save their money and not buy their unwearable products.