lululemon.uk Recensioni 

Loved my old align leggings which lasted me for years before eventually losing elasticity and needed replacing.

So disappointed in the pair I purchased in August. Initially looked great, super soft and comfortable, however started showing signs of wear after 2-3 wears, with pilling and pulls in fabric. Contacted quality assurance team to request replacement/refund and was told issue was not due to product issue but my ‘personal preference’.

Seems like brand has gone down hill since my previous purchase. Quality, durability and customer service no longer seem to be important to this brand which is so sad. Given there are so many more affordable and less fragile options on the market, I would shop elsewhere. Sweaty betty leggings have lasted much better.

Well... I should have read the reviews on here before purchasing LuluLemon Leggings. I treated myself and bought a pair in May and last month a hole appeared in them. There are no seams, I did not snag or anything and only use for yoga/pilates.

I have Peleton/Sweaty Betty and cheaper brands and they have all lasted much longer than 6 months, in fact my Peleton ones are still looking good after 5 years (pre lulu lemon collaboration).

I contacted customer services and having completed 2 forms, uploaded pictures etc. they refuse to exchange as I do not have my original receipt. I have a credit card statement to prove the purchase (PoP) but they will not accept this as PoP. MANY other retailers do accept this and who keeps a receipt that long for an item of clothing!

They could have told me this before 5 emails and 2 forms, pictures taken of the hole, label, complete leggings etc. Wasted my time and ultimately my money on this product.

They are not fit for purpose and certainly not up to the price they charge given they only last a few months.

Very sad indeed.

Very much worth the hype!
The texture is so comfortable, and as a neurodivergent person thats an important thing for me.
Will definitely order more of their jackets! <3

Awful service, items never received.
Ordered online, waited for over 1 week and never received the items. I called customer service several times, still didn't get either my money or what I ordered.

Contacted customer services via chat who directed me to fill in a form and provide pictures of a pair of Wunder train leggings that I had only worn for the second time in the gym. I was on the hip adductor machine when I saw a hole slowly form around my knee area. I was absolutely mortified. I pay to go to a luxury gym and having a hole randomly appear on my knee during a busy time of day is shameful.

I contacted lululemon with regards to a repair or replacement and the rude response I received was “Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return”

I definitely will not be purchasing from these scammers again. When I first started buying from lululemon the quality and service was second to none. I literally own sports bras, tops, jackets, gilets, leggings, shorts, tennis wear, socks, headbands and other accessories. I stayed loyal despite the horrid piling on the new fabrics for align/ yoga wear. I am now switching over to sweaty betty and skims.

Beware.

Their ‘quality promise’ is not what it used to be and they no longer honour returns like they used to. For the money, their clothing is absolutely not worth it. Save your hard earned money and shop somewhere that actually takes care of their customers, or pay 1/3 of the price elsewhere for items of comparable quality for a much better price. Company no longer has good values or customer service.

Garbage product, garbage quality, garbage CS Team.

Why has Lulu fallen off after so many successful years? Corporate greed.

No more warranties, pumped out cheap fabric from sweat shops and outsourced CS

shame on you

Was going to write about the awful customer service but having seen the number of negative reviews which have received zero response from Lululemon, I don’t think I’ll waste my time sharing details of the experience.
In short, avoid this company. Their competitor LNDR is far superior in customer service and quality.

This company , of whom I have never heard let alone bought something have taken £400 out of my account using Apple Pay . How? I have been onto customer service , 4 days to look into it ?????😡😡😡😡😡😡

Wish I’d read reviews prior to buying ….never again . Shocking customer service / returns process , surely they’ll be out of business soon .

What a shambles . This has to be the worst customer service ever. Considering how steep your prices are this is unacceptable and nothing short of a scam . No refund and the item replacement ordered still sits in status that reads - “item sent” with no updates. You need to take a page from Sweaty bettys books. So disappointed … gosh

This is my second review, because I am so angry with this company. They have dragged their feet throughout the whole purchase process and as for the returns process it continues to be the most frustrating experience. All of this is a shocking ploy to hang on to your money for the longest time possible in order to increase their profits on the extortionately expensive poor quality garments I have ever had the misfortune of being conned in to buying. It is a scam by any other name. Be warned.

My first order with Lululemon. I received an email telling me that my items had been dispatched on Tuesday the 6th of August. The tracking data provided remained pending and it wasn’t until Friday the 9th of August that the Royal mail inform me the package has been received from Lululemon at their depot. It may seem insignificant but these lies about dispatch dates are really quite frustrating and very misleading, with the only logical explanation being the retailer trying to gain a few days. When I contacted Lululemon customer service about this, after an initial email exchange I then started receiving email messages telling me that the customer service email box was full and that they could not receive customer service emails at this moment, again another very shoddy service experience no doubt aimed at disrupting the complaint. It has been an extremely disappointing experience and this is really is a third rate online service to be avoided, this isn’t a premium retailer

It was my first time at the store and the staff was really good and I went to get leggings and it was really nice cuz there was somebody in the back to make sure you have the right size and get what you want, the lady was really nice and made sure I was happy with the sizing and that it was comfortable

Very expensive they should lower the prices

Order arrived pretty late but everything was good when it arrived!

Cancelled order
Received an email 3 days after placing an order saying it was cancelled because they did not have what I ordered in stock. No apology just email saying order is cancelled.
Won't be using again

I have placed my order 7 days ago on lululemon.co.uk. Haven't heard from them since. It shows that my order in Progress. I contacted their customer service and they said that they could do nothing, just wait. No update on my order. What a joke. Haven't experienced such non existent service never in my life. Don't buy there. Doesn't worth it.
Still hope to receive at least my money back if they can't sell the stuff.

First of all I signed up for the email and never received the code. I went on the online chat and they said wait 24 hours so I did. Then I had to contact them again. I got pulled away from the chat for abit by my toddler. The chat person was so rude and said obv I was busy doing something else. So I had to start a new chat. They gave me the ten percent off so I thought great. The next day the item went in the sale. I asked if there was anything they could do like a gift card for the difference to spend there. They said no as I had the ten percent off. Ridiculous customer service for such an expensive shop. They need to learn about customer service. Will never shop there again. !!!

Dealing with their Guest Education Centre (what name is that?!) and not sure I'm getting anywhere. You can get a 10% on your purchase as a first time customer but if you don't get the email, you'll just have to wait 24 hours. After then, if you still didn't receive the email, you can get in touch with them again and they might consider helping you!