Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Love the apple ice. Quality product that I'll now be supporting since they support Telluride Bush.

Valutata 4 stelle su 5

-Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco relat... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The gum is OK but ordering and establishing an account can't be done unless you are an addict. They will only allow "subscribers" that auto deliver monthly to set up accounts so you can't see what you... Leggi di più

Valutata 1 stelle su 5

The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that caus... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vitamine e integratori
  2. Tabaccheria

Informazioni fornite da varie fonti esterne

Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

203 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Didn’t receive package at address

Didn’t receive package at address, 17 W Conron Ave Danville, IL

10 luglio 2022
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Risposta di Lucy

Thank you for your review. We did receive your email about updating your address on your pending shipment and we responded this morning. Sorry for the delay, our offices and fulfillment center are closed on the weekends. Please respond to our email for further assistance!

Valutata 5 stelle su 5

Top Notch

The many flavors of “chew and park” is great! The gum does not break into pieces and lose its integrity. I love the lozenges! I wish there were more flavor options for the lozenges!

8 luglio 2022
Valutata 5 stelle su 5

Is a good product just ordered way to…

Is a good product just ordered way to much to start with

2 luglio 2022
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Risposta di Lucy

Hey David, thank you so much for your review. In the future, we can update your subscription to any frequency you'd like. It doesn't have to be every 30 days. Feel free to reach out at help@lucy.co if you ever need any assistance.

Valutata 5 stelle su 5

Positive Experience ~ Faith Restored in Lucy!

Edit: the Lucy team reached out to me to make this right. I am very happy about their quick response and understanding customer service team. They are going to ship me a replacement and a return label for the product I need to send back. I'd like to reaffirm that I do like this this product and would recommend it to others.

I have a monthly subscription and have been receiving these products for several months now. No issues until now. The package I received is stale. I requested a refund and/or a replacement at no charge. I was only offered a mailing label to return the items, which was not what I requested. I do like the product and want to continue using it. I didn't plan to have to find a printer, print out the label, send it back, wait for a refund, and then order a replacement.

1 luglio 2022
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Risposta di Lucy

Hi Keri, thank you for your review. I am sorry to hear you had a negative experience! Please check your email, we will be shipping a return label with a replacement but need a little bit of information from you.

Valutata 5 stelle su 5

I feel this is finally going to work

I feel this is finally going to work! I’m very hopeful and filled w optimism that Lucy will help me become smoke free.

Tastes great and pretty affordable as well. Thank you for your help!

8 giugno 2022
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Risposta di Lucy

We're hopeful for you too! Please don't hesitate to reach out at help@lucy.co if you ever need assistance.

Valutata 5 stelle su 5

Customer service is amazing

Customer service is amazing! On the rare occasion I’ve had an issue, their response time is always fast and issues are resolved immediately. Always friendly, always helpful.

8 giugno 2022
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Risposta di Lucy

Thank you so much for your review!

Valutata 4 stelle su 5

I can’t really rate my experience as I…

I can’t really rate my experience as I have not received anything yet . I’m hoping soon .

3 giugno 2022
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Risposta di Lucy

Hey Janet! We reprinted and reshipped your order since USPS never scanned it into their system after it left our warehouse. You should see movement on your order shortly! Please reach out at help@lucy.co with any questions or concerns you may have and we will be glad to assist you.

Valutata 5 stelle su 5

Great product

Love this product. Subscription service is easy and convenient, and Lucy makes high quality products. Fully satisfied
Fully satisfied

1 giugno 2022
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Risposta di Lucy

We're so glad to hear that you're enjoying our Slim pouches!

Valutata 1 stelle su 5

7 days and still hasn’t shipped

Ordered may 24th. As of may 31st order has not shipped. No explanation. Just an email saying it “left” the warehouse but there is a problem with the shipper. Not happy!

31 maggio 2022
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Risposta di Lucy

Hi Benjamin, thank you for leaving a review. Sincerest apologies for the delay here! Upon returning from the Memorial day weekend, we see that USPS lost a batch of orders. Your order was included in that batch. The label has been reprinted and our fulfillment center is reshipping your order today. Please reach out at help@lucy.co if you have any other questions or concerns about your order!

Valutata 2 stelle su 5

I can’t really review this product…

I can’t really review this product because I placed an order on may 24th and still have received no updated shipping info ot received my package on June 01

31 maggio 2022
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Risposta di Lucy

Hi Noah, USPS lost a batch of orders. your shipping label has been reprinted and will reship today. Sorry for the delay! Please reach out at help@lucy.co if you have any questions or need any further assistance!

Valutata 1 stelle su 5

Overpriced and not that good

Overpriced and not that good. The order was wrong as well.

6 aprile 2022
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Risposta di Lucy

Hi Gregory, so sorry to hear that you received an incorrect order. Please contact our support team at help@lucy.co and someone can assist you with a replacement!

Valutata 5 stelle su 5

I ❤ Lucy

I started smoking on my 18th birthday. Lucy is THE only practice that has kept me from smoking cigarettes, since day one! The flavor is sincerely delicious; honestly good (forget about the nicotine). Any time I am around smokers I just pop a piece of gum. I've never even thought about going back!
This is guilt-free nicotine. No smell, no secondhand smoke, no leaving the party to go outside for five minutes, no cravings during a sporting event or show...
It is still an appetite suppressant, still gives you that inate sense of energy, and still actually tastes great! Pomegranate is my favorite.

I Love Lucy ❤️

30 marzo 2022
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Risposta di Lucy

Hey Jacob, thank you so much for your review!

Valutata 3 stelle su 5

I wish shipping was more clear and…

I wish shipping was more clear and easy. It seems to usually get caught up at some point of USPS receiving the package in the beginning of shipment and this causes atleast a day or 2 delay.

14 marzo 2022
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Risposta di Lucy

So sorry to hear your shipment didn't arrive as quickly as expected! Most orders arrive within 5-7 business days. Please contact us at help@lucy.co if you need any assistance.

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