Lucky247 Casino Recensioni 216

TrustScore 3 su 5

2,8

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Valutata 4 stelle su 5

Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... Leggi di più

Valutata 1 stelle su 5

Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... Leggi di più

Valutata 2 stelle su 5

Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Casinò
  2. Agenzia di scommesse
  3. Fornitore di servizi di giochi al computer

Lucky 247 Casino

Scritti dall'azienda

Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

216 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Valutata 5 stelle su 5

rachel

rachel, very helpful - i had an issue getting some funds released and she assured me that the documents i had sent were acceptable and put my mind at ease :)

1 agosto 2018
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Valutata 1 stelle su 5

WORST CASINO

I registered using a link that offered me 50fs as well as a 100% match bonus. I was only given the free spins I then deposited another 60-80 after the initial 20 deposit and each time no bonus was granted I then went to chat to request a bonus for the previous deposits and was given 5bonus! When I asked for more the host offered to exchange the 5 for 20fs on the 9line game cool buck..the same "crappy" game the 50fs were on. I then receive an email with fs for which I won 99cents and immediately followed an email requesting I d and proof of address etc...I will not be depositing with this casino again!!!!!

1 agosto 2018
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Risposta di Lucky247 Casino

Hi Logan,

Thanks for the review, we really value your opinion.

This subject is one that we can’t openly discuss on a public forum. Anything that we can discuss on Trustpilot, we do.
Should you wish to talk to us about your issue further, please contact our support team who are there to help 24/7.

Thanks again for your comment,

Team L247

Valutata 3 stelle su 5

It's not always about the win

I don't have good plays here every single deposit I have e made has been extremely bad luck but on the up side that keeps me playing here is the chat live help team they are always without fail fast at response and extremely kind and generous !! That alone makes me happy

19 luglio 2018
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Valutata 1 stelle su 5

Terrible site..poor game options..very…

Terrible site..poor game options..very poor customer care support and one of the first sites where I knew I didn't have any chance of winning

14 luglio 2018
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Risposta di Lucky247 Casino

Hi Jo,

We're sorry you haven't enjoyed your experience with us at Lucky 247. For the record all our games our audited by independent bodies regularly to make sure that everyone has fair chance of winning. If you have any further questions please don't hesitate to get in contact with us on support@lucky247.com

Thanks,

Lucky 247.

Valutata 1 stelle su 5

No bonus offerings or payouts as yet

No bonus offerings or payouts as yet, huge difference between this casino and some of the others.

6 luglio 2018
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Risposta di Lucky247 Casino

Hi Simon,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Valutata 1 stelle su 5

Lucky 247casino is a sham

Lucky 247casino is a sham , I won about 4000 pound and they confiscated it all , saying I broke there terms and conditions about the bonus wagering , even though my bets/stake were coming out of both bonus credit and my own balance credits , it was unfair for them to confiscate it all , in the proscess of a solicitor now , stay away!!

27 giugno 2018
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Risposta di Lucky247 Casino

Hi Lewis,

Thanks for your post. We do appreciate all feedback.

This is a matter that we can’t discuss on a public forum. Anything that we feel can be addressed on Trust Pilot we do so, as can be seen by all our previous responses.

Thanks again for your comment.

Team L247

Valutata 3 stelle su 5

Nice casino with decent selection of…

Nice casino with decent selection of mostly microgaming slots and nice bonuses. Stopped playing here mostly because of missing payment options, I like Trustly or at least Instant Banking which they did not allow last time I checked.

21 giugno 2018
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Risposta di Lucky247 Casino

Hi Per,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your banking experience caused some problems. It’s our aim to get customers their money as quickly as possible. We know this makes for a better customer experience. It’s quite often that the first cashout is the most difficult.

We are always thinking about ways to make this are more pain free process for the customer. We certainly don’t want people to get stressed or distrust our service.

We’d love to see you back on the site soon.

Team L247

Valutata 3 stelle su 5

It's ok I never get to play long when I…

It's ok I never get to play long when I deposit which sucks not enough free bonuss

Ok I did as the reply said and I got a 50%bonus up to 20 bucks like
?

21 giugno 2018
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Risposta di Lucky247 Casino

Hi Carnen,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Valutata 4 stelle su 5

Good site,with good games.wagering…

Good site,with good games.wagering requirements are a bit steep,but it's the only site that gives me a chance to make it past the wagering.Only one other thing is the amount of time reversing a withdrawal is available,it would be perfect if it was only 24hrs 👍

18 giugno 2018
Non scritta su invito
Valutata 2 stelle su 5

Right now I am still waiting on a $9400…

Right now I am still waiting on a $9400 total withdrawal from a few withdrawals from the beginning of May. I emailed support...nobody acknowledges or replies to my emails, I have sent copies of my bank statement to show amount did not go in my bank account. I contacted live support quite a few times...last time this morning..but I keep getting the same response that the finance team is looking into this and to please wait 3 to 5 business days...last support I was told I have to wait up to five business days for the finance team to get me an ARN number...since I have been asking for weeks, I would think they would that ARN number handy now so I can go track the payment. I must say the online support is very friendly, but unfortunately they cannot help getting the money in my bank, they can only pass information on to the finance team. I don’t understand why I am not getting emails back updating me on the withdrawal....they have put other withdrawals in my bank account already, so there shouldn’t be an issue. Now I will have to wait another week, which will be putting it close to two months since I withdrew☹️....on the plus side, I have received other smaller withdrawals with no problem, one amount being $7500....I just want to clear this larger one up and hope I am not being scammed 😊

Yvonne Piche

Lucky247 replied to this on June 20th....I just found the response in my junk box on July 2nd. I responded right away as they emailed me asking for my user ID, date of birth and email address so they could look into this....after responding below they could not discuss this matter on public forum. I am not sure what could be so secretive? I submitted all forms they requested....I have received other payments from them already, so the paperwork supplied must have been sufficient. It wasn’t incorrect banking information, as those previous payments have already gone into my bank account. Since providing requested information on July 2nd, I still have not heard back from Lucky247. Again...every time I get a hold of their online support, no one knows nothing...no updates on my account....no requests showing on my account...and they all tell me to wait for The Finance department to email me....which no one ever does...this is now going on two and a half months since I withdrew my money and still have nothing in my bank ☹️....the email Lucky247 sent to me on June 20th also said they want to get my two stars up to five....right now I just want to take away all the stars....customer service on their end is definitely not helpful ☹️

July 6th....still waiting for a response from Lucky247...I contacted their online support again...James told he will get this matter escalated....I told him he told me that back on June 29th...he said he has no further I formation and I will have to wait for a reply....I have to say this company sounds like it is a scammer....i have played with Jackpot City, Casino Rewards, Golden Tiger, Cosmo Casino and Royal Vegas....and all of those companies are legit...I have received all my withdrawals from all of them usually within three days....Lucky247....please let me know what the hold up is....

July 11th...still nothing....Gwen from online support tells me no updates...I said I hear that every time I talk to them....she says she has escalated my case....I tell her everyone else has already escalated and it has been weeks so there should be an update....she tells me contact them again in an hour. I tried an hour and a half later....Rachael tells me still no updates....I ask her to go straight to finance while I wait and ask them what the hold up is...of course she doesn’t answer to that and tells me she understands my frustration and to wait on finance. I asked her again to go dir3ctly to finance for me for an answer....again she doesn’t answer to that and tells me to wait for a response....then she goes and ends our chat.....grrrrrrrr Lucky247 you tell me you want to change my two stars I to five...but you are not helping to get that done

July 12/18....FINALLY.....money was put in my account today!!!

18 giugno 2018
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Risposta di Lucky247 Casino

Hi Yvonne,

Thanks for your post. We do appreciate all feedback.

This is a matter that we can’t discuss on a public forum. Anything that we feel can be addressed on Trust Pilot we do so, as can be seen by all our previous responses.

A member of our support team will contact you directly through Trustpilot.

Thanks again for your comment.

Team L247

Valutata 4 stelle su 5

Paid out winnings promptly

Paid out winnings promptly. There is long periods of losing streaks between wins though which makes me wonder how random the games really are.

18 giugno 2018
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Risposta di Lucky247 Casino

Hi Thomas,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

Valutata 1 stelle su 5

Only a few games work none of the…

Only a few games work none of the jackpot game work

27 maggio 2018
Non scritta su invito
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Risposta di Lucky247 Casino

Hi Elaine,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team L247

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