LRM Goods Recensioni 

234
TrustScore 3.5 su 5

3,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

I love LRM bags. The quality is excellent. The customer service is so good. Always getting back to you with help and support. I recently bought the Sofia rattan for my holidays and I’m lovely it.... Leggi di più

Valutata 1 stelle su 5

I wish I had read these reviews before ordering, I have sent several emails with just an automated response. I ordered a bag on the 19th of August and if I collected it I could have it in 24 hours . O... Leggi di più

Valutata 5 stelle su 5

I ordered a mini Polly bag in the outlet sale, and I can’t believe how quickly it arrived. I ordered it at 9am on a Friday and it was delivered at 2pm on a Saturday, and that was with personalisat... Leggi di più

Valutata 5 stelle su 5

Hi guys Received my Tan croc Lucinda yesterday AT LAST! (there was a delay in delivery at DPD’s end or else it’d have been with me on Wednesday itself, but anyway) It is GORGEOUS and I immediatel... Leggi di più

Dettagli dell'azienda

  1. Pelletteria

Scritti dall'azienda

Personalised leather bags and accessories


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

234 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 44% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(234)

70 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Black Circle Bag

I’ve just ordered the black circle bag, received within 2 days of my order and it’s fabulous. I wanted a nice structured little bag and this is perfect. Looks a lot more expensive than what it was

6 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Beautiful products, incredible service!

Beautiful products and incredible service - I messaged on Instagram to enquire about seasonal colours, and the staff who assisted went out of their way to help. They located the last of a specific shade, personalised it and managed to include the exact strap I was after - honestly some of the best service I have received.
The bag is beautiful (Lola tote, orange), and will be perfect as a holiday/travel bag, as well as for carrying my work stuff and going to gym - perfection!
It is a female founded small business, and the product range is gorgeous - this is just my first purchase, as I already have my eye on the Fleur bag (just waiting for the new season shades to drop!).
Highly recommend, you won’t be disappointed by the quality or the service - big 5 stars from me!

6 febbraio 2025
Non scritta su invito
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Risposta di LRM Goods

Thank you for this lovely review. We love the orange Lola and keep your eyes peeled for new Fleur colours!

Valutata 5 stelle su 5

I have bought a few items from this…

I have bought a few items from this company before and absolutely loved them. I had some Christmas money and have had my eye on one of their tote bags for a while now. I spotted one in their outlet store and immediately put it in my basket but for some reason it would not go in!! I reached out to their customer service team to help and they responded immediately and sorted me out quickly and easily. So impressed with their service and really looking forward to receiving my beautiful new bag. Thank you so much to Rachel for all of your help xx

16 gennaio 2025
Non scritta su invito
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Risposta di LRM Goods

Thank you for sharing Amy x

Valutata 1 stelle su 5

Disgusting service - order not received, no communication

I placed an order on the 5th January spending £80.
I have not received my order and have sent several emails, no response. The phone number is out of service too.
Disgusting service. If I could give them zero stars I would

5 gennaio 2025
Non scritta su invito
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Risposta di LRM Goods

Hi Amy

Thank you for your pre-order! As discussed in our emails, your pre-order bag will be on its way as soon as the delivery arrives. We appreciate your patience while waiting for the colour to restock. We've also offered alternative colour options for you to choose from but as agreed over email you are happy to wait.

Valutata 1 stelle su 5

£145 Order not received!!! No help from customer service

I have ordered from LRM before a few years ago a circle bag for my friend as a gift and it was fab!
In December 5th I ordered two circle bags £145one for me and a gift for my sisters birthday to be delivered to her to her address in her name and correspondence to her email as I was moving house thought be best option.
We have never received our order and I’m shocked at poor customer service. We have emailed got one response to say looking into but nothing since,and still no bags. I understand that delivering to Ireland May be slower but the lack of communication is terrible and not sure if we will receive.

5 dicembre 2024
Non scritta su invito
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Risposta di LRM Goods

Hi Catherine

We’ve just received an update from Royal Mail and AN Post. Please check your emails to arrange a replacement, refund, or credit note. We’re really sorry for the delay – we've been working hard with the courier services to track down your order, but it’s taken longer than expected. Thank you for your patience!

Valutata 5 stelle su 5

I have to say

I have to say, I’m shocked by some of the reviews here. I’m on order five totalling 10 items and I can’t fault a thing. Beautiful quality, outstanding customer service. Huge fan!

11 gennaio 2025
Non scritta su invito
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Risposta di LRM Goods

Thank you so much for this lovely review.

Valutata 1 stelle su 5

Customer service and wrong strap

I ordered a bag, paid for 3 days delivery, it never came, after numerous phone calls and emails and the promise of it being posted I eventually received the bag about 4 weeks later but not with the right strap, I have now emailed 5 times with no response to any of these emails, customer service is terrible!

12 dicembre 2024
Non scritta su invito
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Risposta di LRM Goods

Hi Marie

We have just responded to your email around 10 minutes ago- and we have received a reply from yourself.

As agreed we will refund you for the incorrect chain that was sent, that will be processed today.

Sorry for the delay with dispatching your pre-order before Christmas, we had really long delays with our shipments but we did deliver in time for Christmas.

Many Thanks
LRM

Valutata 5 stelle su 5

Fantastic customer service

Hi, I just wanted to say thank you so much for adjusting my delivery to come after our holiday. The bag has arrived and it is beautiful. Thank you so much your customer service has been amazing. This is my 3rd purchase and I will definetly be coming back for more.

18 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Fabulous Ellen bag exactly as described. Arrived very quickly. I needed to contact them (on chat) regarding delivery, they were very helpful and I would not hesitate to buy from them again. Good price too .

4 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Gorgeous bags & amazing customer service

I recently bought a Pippa bag which is the perfect size with gorgeous leather I did however prefer another colour I contacted LRM Rachel was unbelievably helpful couldn’t do enough and sourced the colour I wanted I also bought 2 more pippa bags I love the soft leather and gold zip and buckles looks so expensive would love a bright yellow to go with my DM ‘s

16 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

The Fleur Hip Bag of dreams

I went to their new shop and bought the lovely new the new Fleur Hip Bag in cream. It is such a great size as you can fit a lot in it but it doesn’t seem to bulky to wear. Looks great with the selection of straps I already had. The adjustable strap lengths are really handy for someone who is very tall.

16 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Will be buying more bags soon!

Love the Rosie and Pippa bags I recently bought for my sister and I. The style, colours and finish are amazing. Love the personalisation of the bags too! Very happy with the service and our purchases, we will be buying more bags soon!

15 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Love my LRM bags!

I have many bags from LRM and they are all such great quality. Delivery was fast and when I had a small issue with the zip of one bag the customer service team were excellent and sorted the issue quickly.

15 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Lovely quality bags

Very efficient, personal service. I have invested in many bags and finally I have found a bag from LRM that is made from the best materials, looks great and is very practical. I have 3 teenagers that don’t believe in putting anything in a bag but now they have a Pippa hip bag they take it everywhere.
I intend to invest in more LRM bags to add to my collection.Well done LRM

10 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

The BEST bag

I can't say enough good things about my LRM bag—it's the perfect blend of style and functionality! The quality is top-notch, with every detail thoughtfully designed. I absolutely love mine and can't wait to purchase another!

30 luglio 2024
Non scritta su invito

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