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Valutata 5 stelle su 5

I’m grateful to Loyalty Lion for the opportunity they open to reward customers for many different interactions. Despite the complexity of my ideas, Reya did an amazing job of taking those ideas and... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We installed LoyaltyLion on our Shopify store hoping to improve customer retention, but the experience has been incredibly frustrating. The biggest problem is their after-sales support — it is simp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hannah was so great! We got thrown into Loyalty Lion to take over for our company last minute with not much experience. Hannah was so patient and helping us with tons of insight and explaining how ev... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Love working with LoyaltyLion. The platform is intuitive and easy to use, allowing us to launch a programme quickly and manage it efficiently day to day. We recently relaunched our programme, and the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di soluzioni per l'e-commerce

Scritti dall'azienda

LoyaltyLion is a data-driven ecommerce loyalty and engagement platform, proven to increase customer retention and spend for merchants worldwide


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

58 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(58)

53 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Working with Laura has been a great…

Working with Laura has been a great experience so far. She took the time to thoroughly review our account and provided thoughtful insights on areas where we can improve and continue to grow our loyalty program. Her recommendations were clear, actionable, and tailored to our setup. After our meeting, she also followed up with several helpful resources and documents that made it easier for our team to move forward with the suggested optimizations. We really appreciate the level of detail and support she’s provided and look forward to continuing to work together.

5 marzo 2026
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Risposta di LoyaltyLion

We're so pleased you had a good experience working with Laura on optimizing your program. Thank you for sharing your feedback, we'll make sure Laura sees it. Hope the recommendations make a big difference to your program and good luck!

Valutata 5 stelle su 5

Hannah has been a great account manager…

Hannah has been a great account manager to work with! Her advice and guidance has helped our business build a loyalty program that thrives and truly gives back to our customers. Specifically, she has been fantastic in setting up suitable objectives with us for our loyalty program, which encourages us to constantly look for ways to improve our service.

10 marzo 2026
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Risposta di LoyaltyLion

Thanks so much for this feedback Jane - we'll be sure to pass it onto Hannah. We're so pleased to hear you're getting the right advice and guidance to make your program a success. Long may it continue!

Valutata 5 stelle su 5

Speedy help from Sathiya

Speedy help from Sathiya! problem solved in minutes

9 marzo 2026
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Risposta di LoyaltyLion

Great to hear! Thanks for the feedback Kaman - we'll be sure to pass it on to Sathiya

Valutata 5 stelle su 5

I have been very pleased with our…

I have been very pleased with our LoyaltyLion experience so far. The team is very quick to reply to questions that I have, and the onboarding team was very helpful. They got our program set up very quickly, and the ongoing support is extremely good. I would highly recommend LoyaltyLion to any merchant looking for a rewards program.

1 novembre 2025
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Risposta di LoyaltyLion

We're thrilled to hear you'd recommend LoyaltyLion and had a good onboarding experience! Thanks for sharing your feedback and good luck with the program on an ongoing basis

Valutata 5 stelle su 5

Ecellent support

We received excellent support with the setup of our LoyaltyLion account. In addition, the program offers many opportunities to run effective marketing activities.

4 marzo 2026
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Risposta di LoyaltyLion

This is great to hear! Thanks Daan for taking the time to share your experience. We can't wait to see the marketing activities in action!

Valutata 5 stelle su 5

Dedicated support team

I’m grateful to Loyalty
Lion for the opportunity they open to reward customers for many different interactions. Despite the complexity of my ideas, Reya did an amazing job of taking those ideas and turning them into simple solutions. She worked dedicatedly to get our program off the ground as quickly as possible and was there every step of the way to coach, but also freely gave the freedom of using our own touch. A hearty thank you from Meadow Song Farms!

2 febbraio 2026
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Risposta di LoyaltyLion

Thank you so much for the lovely feedback and for taking the time to share your experience. We'll be sure to share your kind words with Reya. We hope your program is a huge success!

Valutata 5 stelle su 5

Great Company

We've worked with this company for a few years and their service works great and their support has always got back to us promptly when needed.

26 febbraio 2026
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Risposta di LoyaltyLion

Thanks for sharing your experience! We love to hear that you've been working with us for multiple years and you're still rating our service. Long may it continue!

Valutata 5 stelle su 5

A smooth experience

We recently launched our revamped rewards program and it was a very smooth and speedy experience!
The team provided helpful guidance and the platform is easy to use. 10/10 experience working with Libby and the team at Loyalty Lion.

6 febbraio 2026
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Risposta di LoyaltyLion

We're so pleased to hear the relaunch was smooth and thank you for the great feedback - we'll be sure to pass your kind words on to Libby too.

Valutata 5 stelle su 5

The team is always very helpful and…

The team is always very helpful and willing to make as many tests as needed to ensure that any problem or question is solved accurately.

19 febbraio 2026
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Risposta di LoyaltyLion

Thanks for taking the time to share your experience - we're glad your questions are being answered effectively!

Valutata 5 stelle su 5

Duraan was of a great help

Duraan was of a great help! Very effective and fast assistance, my problem was quickly solved!

18 febbraio 2026
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Risposta di LoyaltyLion

Thanks for your feedback! We'll be sure to share with Duraan

Valutata 5 stelle su 5

Strong Onboarding and Seamless Implementation

We’ve had a fantastic onboarding experience with LoyaltyLion, particularly working with Sammy and thank you to Lewis for his patience with us in the lead up to signing on.

From day one, communication was excellent. Emails were responded to within hours, which made the whole setup process feel smooth and well supported, even with time zone differences. We had two incredibly insightful onboarding calls that were practical, strategic and genuinely helpful in shaping our loyalty program for launch.

Sammy was also very accommodating when it came to customising our loyalty landing page to suit our brand and requirements, which we really appreciated.

We were able to get our program live within just a few weeks, and it’s now been running for four weeks. So far, we’re very happy with performance and we’ve experienced little to no customer friction. Implementation has been relatively seamless.

A great start, and we’re excited to continue building on the program and already looking at expanding our program into new regions.

18 febbraio 2026
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Risposta di LoyaltyLion

This is lovely feedback - thank you for sharing and we will pass this on to Lewis and Sammy. Excited to see the program expand and can't wait to see your loyalty revenue grow!

Valutata 5 stelle su 5

Great Experience

We are new to LoyaltyLion and are very impressed with its capabilities, especially the amazing onboarding support we received from Reya El Thaalabi. We look forward to growing and optimizing our loyalty program with the team.

13 febbraio 2026
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Risposta di LoyaltyLion

Thanks for taking the time to give us feedback - we're thrilled you're happy with both the platform and the onboarding experience. We look forward to growing your program with you too!

Valutata 5 stelle su 5

Thanks, Alexandra!

I had an issue that I brought to Alexandra and she was able to quickly find a solution for me by working with the Loyalty Lion tech team. One very happy customer here!

12 febbraio 2026
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Risposta di LoyaltyLion

We love happy customers! Thanks so much for sharing your experience with us

Valutata 5 stelle su 5

Love working with LoyaltyLion - a great team!

Love working with LoyaltyLion. The platform is intuitive and easy to use, allowing us to launch a programme quickly and manage it efficiently day to day. We recently relaunched our programme, and the support from our CSM, Hannah, and the wider team was outstanding. They ensured everything ran smoothly and guided us through any challenges along the way.

11 febbraio 2026
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Risposta di LoyaltyLion

Thanks for taking the time to share your experience with LoyaltyLion - we're so pleased you got the support you needed to relaunch and we can't wait to see how the updated program performs!

Valutata 5 stelle su 5

Hannah was so great!

Hannah was so great!
We got thrown into Loyalty Lion to take over for our company last minute with not much experience. Hannah was so patient and helping us with tons of insight and explaining how everything works! We were able to implement her recommendations very easily and felt confident in our actions. We look forward to working with her in the future.

4 febbraio 2026
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Risposta di LoyaltyLion

Thanks for sharing your story and we'll be sure to pass this feedback onto Hannah. So pleased that you've been able to feel confident working with the platform and we look forward to seeing great results! Let us know if we can help in any other ways.

Valutata 5 stelle su 5

A Powerful Tool for Customer Loyalty

LoyaltyLion is a super handy tool for online stores that want to keep their customers coming back. Basically, it helps businesses create loyalty programs that reward shoppers for buying, referring friends, leaving reviews, or even engaging on social media.

One of the best things about LoyaltyLion is how easy it is to use. You don’t need to be a tech expert to set it up, and it works seamlessly with platforms like Shopify. Plus, it’s really flexible—you can customize the program to match your brand and what your customers love.

Customers earn points for different actions, which they can redeem for discounts, freebies, or exclusive perks. On the business side, LoyaltyLion gives you analytics so you can see what’s working and tweak your program to make it even better.

All in all, if you run an online store and want to turn one-time buyers into loyal fans, LoyaltyLion is definitely worth checking out. It makes rewarding your customers simple, fun, and effective.

4 febbraio 2026
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Risposta di LoyaltyLion

Thanks for taking the time to give us feedback - we're thrilled to hear you find the platform easy and the analytics useful. Simple, fun and effective is exactly what we love to hear! Wishing you lots of luck with your program

Valutata 5 stelle su 5

what would i do without Sathiya

Sathiya within the customer support team is AMAZING, always happy to help and always finds the answers to my questions quickly.

30 gennaio 2026
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Risposta di LoyaltyLion

We love to hear this and will pass on your feedback!

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