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Valutata 5 stelle su 5

This was our third trip with Love Velo and definitely not the last. This time we stayed in Port de Alcudia in the perfect cyclist hotel, Bahia. From this location we rode over 200 miles during the wee... Leggi di più

Valutata 5 stelle su 5

A super Tuscany trip taking in Florence Siena and the surrounding country. Lovely hotels and all the services like the bikes, bag big ups, taxis and routes were perfect. A super experience.

Valutata 5 stelle su 5

The Puglia trip was our fourth and our first with Love Velo. It truly was a once in a lifetime experience. The routes and scenery were incredible. The bike company was so helpful and the transfers ve... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently returned from the Loire Valley cycle tour, from my initial conversation with Tom to talk through a potential route, I was confident I made the right choice with Love Velo. Attention t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di viaggi sportivi

Scritti dall'azienda

We are a community of cyclists who share a love of cycling and a desire to ride further. We exist for everyone that rides a bike. We live for the first time a kid rides without stabilizers and for the commuters who ride to their computers. We say ‘Chapeau’ to the friends who ride together and we give Kudos to experienced cyclists on their Strava propelled rides. We will help you explore new places, meet incredible people and tackle challenges.


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4,8

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TrustScore 5 su 5

597 recensioni

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4,8

Tutte le recensioni

(597)

44 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Maratona Dles Dolomites

Recently returned from a trip to the Italian Dolomites for the Maratona event. From my first approach to Love Velo the communication was excellent and faultless. The guys were waiting for us at the airport arrivals gate and took us to meet other riders waiting for the transfer coach. The ride on the Friday was an excellent choice and a good chance to meet other riders and have a coffee and some Strudel!
On the day of the event the guys from LV were there to collect any unwanted clothing after the early start and there to offer drink, food and motivation after the Sella Ronda part of the course.
All in all a worthy 5 / 5 for the guys. I would definitely use LV for a future trip and for anyone thinking of doing the Maratona........ go for it! You wont regret it!

2 luglio 2023
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Risposta di Love Velo

Congratulations David on completing the Maratona. That's a fantastic achievement and it was a pleasure having you.

Happy Cycling
Harry, Love Velo Team

Valutata 5 stelle su 5

Seamless process from start to finish

From initial enquiry to arriving back in the UK Love Velo provided a friendly, informed and professional service.
My friend and I completed the Maratona and with Love Velo looking after the logistics and admin it left us to focus on turning the pedals and enjoying the ride - couldn't fault my experience and I'll be booking a trip agian in the future!

2 luglio 2023
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Risposta di Love Velo

Thanks Rob and massive congrats on riding the Maratona. That is an amazing achievement so well done. Glad the team were able to make such a great impression on you and can't wait to have you back.

Happy Cycling
Harry, Love Velo Team

Valutata 5 stelle su 5

Cycling Club Trip made easy by Love Velo!

I used Love Velo for the first time this year for our Cycling Club trip to Bormio (Stelvio/Gavia/Mortirolo). I normally arrange things myself but with 14 people I decided to go with a company. Love Velo were very helpful and responsive to questions and changes. The hotel was excellent for cyclists and the bikes good quality (Trek Emonda). Dedicated transfers to/from the airport made the trip complete. Great work Love Velo!

26 giugno 2023
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Risposta di Love Velo

Firstly, huge kudos for smashing the Stelvio, Gavi and Mortirolo. That is a lot of climbing in your legs over 1 week!

I am glad delighted to hear everything went so well and let's get you booked for 2024 - Ventoux/Alpe d'Huez/Pyrenees maybe........

Happy Cycling
Harry, Love Velo Team

Valutata 5 stelle su 5

I organised a trip for a party of five

I organised a trip for a party of five. The flight out was delayed but our transfer was waiting for us.
The hotel was perfectly set up for cycling with the half board option ideal. The food was varied and plentiful.
The cycling terrain was excellent but in my opinion too hot. Most days were over 30C.
In future we’ll travel in April and October.
The transfer on the return was also early.
To be honest can’t fault the service provided by Love Velo. 👌

18 giugno 2023
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Risposta di Love Velo

Dai that's such great news and I am delighted we could work around the delayed flight. The hotel you stayed is such a great one for cycling. You're right, June is hot, most of our riders tend to ride early morning but to get the most of the day, let's get you cycling in April next year instead.

Glad everything went so well.

Happy Cycling
Harry, Love Velo Team

Valutata 1 stelle su 5

AVOID AT ALL COSTS

Booked a cycling trip to Italy through Love Velo. Our flight was cancelled on arrival at the airport at 0500hrs and Love Velo were contacted straight away for their help. They replied 30mins before the office closed at the end of the day demanding a large payment be made due to the coach having to be wait in Italy due to our 16hr delay.

The coach company then sent their owner to our hotel to further demand money be paid for the fact they waited so long for us to arrive. Love Velo offered zero help or assistance with this and clearly had no contingency in place for if a flight is delayed or cancelled (because that never happens does it.....).

The routes they provided were no different to anything you could create yourself or just go to any bike shop in Bormio and they have all of the routes and extra available for you. Plus the staff there are actually very helpful.... Unlike Love Velo.

All this company did was book a very expensive taxi company that will extort it's customers and they just about managed to book a decent hotel but having spoke to the staff at the hotel offered us a better rate to book direct with them for a return next year. Oh, I shouldn't forget they managed to copy and paste some route files too.

Do not use this company. Book everything yourself and enjoy a much simpler, cheaper holiday and should anything go wrong you can depend on yourself unlike Love Velo.

2 giugno 2023
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Risposta di Love Velo

Dear Jake

This review is untrue - it's just factually incorrect and we strongly refute your claims. You say we didn't help and that we replied 30 minutes before the office closed but this is just not true.

Your group of 16 booked accommodation and transfers with us and after BA cancelled your flight (that you had booked directly with the airline) you suffered a 16 hour delay at Heathrow airport. We completely understand why you would be angry and frustrated with the airline but we are at a loss as to why we are being unfairly targeted and why you refuse to speak with us (we don't have your number as you were not the lead booker). We believe the lead booker has tried to explain to you the timeline of events and we will try and explain them to you below.

We received an out of hours call from the lead booker at 6.17am explaining that your scheduled flight departing at 7.15am to Milan had been cancelled by the airline as you were checking in. The following then happened:

- We spoke to your lead booker at 7.21am
- We spoke to them again at 7.44am
- We immediately took action and provided your new flight information to the transfer company and working with them throughout the morning managed to secure a new vehicle for 16 people and 16 bike boxes.
- We managed to get the transfer company to reduce the new transfer from €800 (standard price for this service) to a final price of €220 and offered payment directly to us or the transfer company on arrival (a new transfer is required for a 16 hour delay and this would have been the same if you had booked directly).
- A full update on the new transfer and extra cost was sent to the lead booker at 12.09pm (not 30 minutes before our office closed as you claim).
- Our customer service team then spoke with the lead booker at 16.05 (for 11 minutes), 16.29 (for 2 minutes), 16.57 (for 6 minutes) and again at 17.21 (for 6 minutes) finalising the details of the aforementioned transfer (we have identified we could have followed up our email at 12.09pm with an earlier call and we have added extra protocols for future situations but this does not distract from the fact we had been working all day from the moment we were contacted to ensure minimal impact for your group on arrival in Italy).
- BA should have fully refunded you for any extra costs incurred but to take away the hassle, and because we continue to help at every opportunity, we have even managed to get those extra costs back for you. Not only are you not out of pocket, you are not even now having to chase BA for these costs.
- We even went one step further and contacted your hotel to advise them of your new late arrival time to ensure a smooth check-in when you arrived in the early hours and offered an option for food to be available long after the kitchen had closed (but I believe this may have not been taken).

Had you booked the trip yourself, you'd have potentially been a) utterly standard or facing a much higher transfer cost b) at the mercy of BA arrangements and c) been trying to get compensation from the airline for your extra costs.

All in all, we really don't understand why you won't speak to us, but we hope now that the simple facts and timeline of events have been explained, you will remove this inaccurate review.

We wish you all the best.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

Great cycling trip - would book with Love Velo again

Well organised trip. Team provided good suggestions of location, hotel and cycle routes.
Very responsive to queries and supportive in working hours.

27 maggio 2023
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Risposta di Love Velo

Great to hear Peter and glad you had such a superb trip. Photos of Garda looked epic!

Kind regards
Love Velo team

Valutata 5 stelle su 5

Fantastic trip

Not sure what all these extras are that have been referred to . We paid a fixed price and arranged our own flight . All went incredibly smoothly for the second year. Hotel Cabot was good and functional , suited our needs perfectly, bike were very high quality and agent was great ,already planning again for next year . No hidden extras.

5 giugno 2023
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Risposta di Love Velo

Brilliant to hear Ray, look forward to having you back again soon.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

An epic go solo adventure on the Canal du Midi

Solo holidays take meticulous planning. When I saw the self-guided tour along the Canal du Midi, I knew this was the adventure for me. The luggage transfers and bike hire made everything so much simpler.
The service from Love Velo was excellent at every point in the trip. From arranging an extra night's stay in Sete as part of the package to fit in with my flights, to offering advice on which essential bike kit I would need to take.
The digital maps are superb. You can see each day's route on a real-time dynamic map that shows your precise location, so no need to worry about getting lost. At the touch of a screen, you can switch to GPS navigation that takes you straight to a point of interest, or your next hotel.
The hotels were all very different, but each one was a pleasure to stay in with secure bike parking and a superb breakfast. One even had a swimming pool!
When I did have a small problem at the first hotel (who insisted on charging me when I checked in), this was sorted immediately. Within ten minutes of me emailing James at Love Velo, the hotel manager knocked on my room door and presented me with a refund. This gave me supreme confidence that I was in safe hands for the rest of the trip.
I really cannot recommend this company highly enough. The Canal du Midi tour represented excellent value, the scenery and sense of freedom was superb and my bike was brilliant. And I have to say, when I got that first glimpse of the Mediterranean after 265km cycling, I had a huge lump in my throat. What an achievement. A five star go solo experience.

11 maggio 2023
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Risposta di Love Velo

Lisa, it sounds like an epic adventure and the photos you sent (and the blog) made our day. Glad you had such a wonderful trip.

Kind regards
Love Velo Team

Valutata 3 stelle su 5

312 Event There is a couple of things that I…

There is a couple of things that I didn’t feel Love velo handled fairly and properly. Firstly the extra payment of £25 per person to allow us to keep our money “safe” and allow us to transfer it to a different event . Even though it was originally cancelled due to Covid in 2020.
Also the extra costs of everything had risen but what was hard to swallow was the extra costs of the 312 entry even though we’d already paid to enter!
The hotel was absolutely fine , food and drink were great and they even opened the restaurant early on the day of the event which was very well received.
The Event was great in some ways and a nightmare in others but that isn’t Love Velos fault.

28 aprile 2023
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Risposta di Love Velo

Hi Geoff

Thank you very much for your positive comments on our hotel for the Mallorca 312 event earlier this year and on the event itself.

With regards to your other comments, as you were not the lead booker we understand how you may have come to these conclusions but as we have now explained to you in person, at no point did we charge you or any customer a fee to keep money safe during the pandemic.

It has been explained to you that after your lead booker asked to cancel your trip and move funds to a credit note we may have needed to apply an administration fee but this was never charged and you rebooked for the event 3 years after your original booking using this credit.

All your funds paid in 2020 were applied to your 2023 booking and you did not lose any of the funds you had already paid. The pricing had increased from 2020 (due to increases in supplier costs) and we had to charge your group the 2023 price which was the same price all our other customers paid.

After the above was explained to you, you acknowledged that your comments were incorrect and that you would remove the post. You have promised further to remove the post but as it is still live we feel it important to address your comments as as you know they are not accurate. You can of course still amend or remove this review as you have previously promised at any time.

We wish you all the best.

Harry, Love Velo Team

Valutata 5 stelle su 5

Weekend cycling trip Majorca

Recently booked a weekend trip to Majorca with Love Velo. Really can’t fault them - took time to understand our requirements and cycling ability (one in the party cycles very infrequently) and propose some options to me. Always quick to respond to any questions that I had. The hotel they recommended was lovely and well situated for the various bike routes; transfers were haste free; bike hire excellent (good bikes and service); great routes. Will definitely use again and happily recommend to others

5 maggio 2023
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Risposta di Love Velo

Thanks so much Sam. So glad we could cater to all levels of rider and we can't wait to book your next trip for you.

Kind regards
Love Velo Team

Valutata 4 stelle su 5

Fine, but quite far away

Was fine, hotel nice and rooms good, but Can Picafort is pretty isolated, some 6-7km from the start line (not what you want just before a long cycle race!) and where everything is taking place.

28 aprile 2023
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Risposta di Love Velo

Hi Andrew
Thanks for the review. The hotel is just under 5k from the start line and whilst we can always get hotels right on the start line we think this hotel is provides a far better experience for 312 riders.

Thanks so much for joining us and we hope we can book you into another event soon.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

Majorca 312

I joined the Love Velo team for Majorca 312. Great experience, superb hotel and great support from the team on the ground.

26 aprile 2023
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Risposta di Love Velo

Great to hear John. Looking forward to welcoming you again.
Kind regards
Love Velo Team

Valutata 5 stelle su 5

Everything was great

Everything was great.
. Booking and updates just before event
. Prompt pickup and drop off at airports
. Excellent hotel
Reps on call and physically at hotel
Thanks Love Velo

PS they didn,t pay me for this review

27 aprile 2023
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Risposta di Love Velo

Thanks for such a brilliant review and glad you had a great time.
Where do we send the cash? :)
Kind regards
Love Velo Team

Valutata 5 stelle su 5

Mallorca 312

Well organised, very easy to contact and deal with and helpful all round.

28 aprile 2023
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Risposta di Love Velo

Good to hear Nick, look forward to welcoming you again.
Kind regards
Love Velo Team

Valutata 4 stelle su 5

Love Velo Mallorca 312

Hotel was good, rooms were clean and beds comfortable, plenty of food for hungry cyclists.
Staff were helpful and on hand, warm up ride was a little short for me but well led.

27 aprile 2023
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Risposta di Love Velo

Thanks Tim and it was great hosting you. Thanks for your comments around the warm up ride, we may look to offer 2 distances next year for those that want a little extra riding before registration.

Kind regards
Love Velo Team

Valutata 4 stelle su 5

Mallorca 312 .

Myself and my son booked the Mallorca 312 thru love velo, and we were very pleased with their customer service, very punctual at getting back to you.
Had to email a couple of times regarding the final detail that we needed for the 312…but I think this was out of their hands and waiting on a third party.
We had a 2 hour wait for a transfer to our hotel, which is the only reason I didn’t give a 5 star rating…as when we arrived…is all we wanted to do, was ride our bikes.

Met Kieran and James at Mallorca and they seemed very pleasant guys.

I would recommend Love Velo to any one wanting a cycling trip.

Overall very satisfied .

26 aprile 2023
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Risposta di Love Velo

Thanks for your review Marc. The slight delay in correspondence was from the Mallorca 312 themselves and we have asked them to ensure they are more punctual next year. The group transfers do sometimes have a short delay but we are able to offer private transfers as well so let us know if you ever need those. Look forward to welcoming you again.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

Very pleased to recommend Love Velo

Very pleased to recommend Love Velo. Our group trip to Mallorca was excellent. The transfer was efficient both ways. We were very pleased with the Hotel Cabot Pollensa Park and Spa which had all the facilities we needed and the location was conveniently close to Port de Pollenca, being neither in the middle of nowhere nor in an over-developed resort. The onsite bike hire was great and the Basso Astra bikes were fantastic and in excellent condition.

20 aprile 2023
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Risposta di Love Velo

That's great, thanks Julian. How good are those bikes!?!

Look forward to welcoming you again.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

Excellent service

I arranged a short break in Mallorca through Love Velo and the whole process, from the first email enquiring about the trip to the communications thereafter and the organisation of all the details before and during the time there, was excellent. I will definitely be using Love Velo again and I can certainly recommend them. They are personable, helpful and take the stress out of arranging a cycling holiday.

31 marzo 2023
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Risposta di Love Velo

Thanks for such a positive review Rhodri and for recommending us so highly. We look forward to welcoming you on another trip again.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

Mallorca Holiday 2023

I cannot recommend Love Velo enough. The whole experience from the easy booking process to the actual holiday in Mallorca was fantastic. The Cabot hotel, Port De Pollenca is exceptional, the transfers seamless and the hire bikes were brilliant quality. The Love Velo team were very responsive at all times when it came to communication. We enjoyed so much that we've already booked for next year and I wouldn't contemplate booking with anyone else.

7 marzo 2023
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Risposta di Love Velo

I am glad we could make your trip so easy and hassle free Carl and we can't wait to welcome you on your trip for next year. Thanks so much.

Kind regards
Love Velo Team

Valutata 5 stelle su 5

I cannot recommend Love Velo highly…

I cannot recommend Love Velo highly enough for the recent cycling trip to Mallorca. From initial contact, responding to an advert in Cycling Weekly, to the hotel, bike hire, route information, and support prior to departure, LV were professional, friendly, and understanding of our requirements. The hotel in Porto Pollenca was a perfect base for the rides we had planned, and was at maximum capacity with predominately cyclists. The facilities ~ pool, spa, bike garage & workshop, etc ~ together with friendly helpful staff, made Cabot Pollensa Park Spa ideal. I for one hope to return to repeat and extend the experience.

17 aprile 2023
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Risposta di Love Velo

Thank you Peter. That offer in Cycling Weekly really was amazing value! So pleased we could be of great service and look forward to having you again in the future.

Kind regards
Love Velo Team

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