LoveScotch.com Recensioni 75

TrustScore 3.5 su 5

3,5

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Have ordered many times from LoveScotch. The last 3 orders have been significantly delayed - on average 2-3 weeks. The last was shipped 17 days after the order was placed and only after I complained... Leggi di più

Valutata 1 stelle su 5

Ordered 3 bottles May 6. Only received a notification a week later saying they were still working on my order. Here we are almost a month later and still no product or communication. This will be my l... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This order took a little longer to fulfill than some orders. But, I never had to worry or ask for an update. Lovescotch kept me updated along the way. Always a great customer experience! Joh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The ordering and shipping process was very smooth...and with the pre order that I did, numerous follow up emails keeping me in the know of what was happening was very helpful.

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di liquori

Scritti dall'azienda

LoveScotch.com is USA's best online liquor store. Buy Scotch whisky, Single Malts, Single Barrel, bourbon, Premium Tequilas, Gin and thousands of other Spirits at lowest prices for Scotch Lovers.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

75 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 45% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

Terrible shipping service

Have ordered many times from LoveScotch. The last 3 orders have been significantly delayed - on average 2-3 weeks. The last was shipped 17 days after the order was placed and only after I complained. One order was confirmed, only to have it changed by them because one bottle not in stock. They are very quick to charge your card, but shipping is ridiculously late. I love their selection, but not their service. I'll never order from them again.

4 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

This order took a little longer to…

This order took a little longer to fulfill than some orders. But, I never had to worry or ask for an update. Lovescotch kept me updated along the way.

Always a great customer experience!

John

21 maggio 2026
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Risposta di LoveScotch.com

Hello John,

Thanks so much for the 5-star review! We really appreciate your patience while we fulfilled your order. We’re glad our updates helped make the wait feel easy and worry-free. Thanks again for choosing LoveScotch, and we look forward to serving you again soon.

LoveScotch Team

Valutata 5 stelle su 5

The ordering and shipping process was…

The ordering and shipping process was very smooth...and with the pre order that I did, numerous follow up emails keeping me in the know of what was happening was very helpful.

20 maggio 2026
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Risposta di LoveScotch.com

Hello Mark,

Thank you so much for the 5-star review! We’re glad to hear the ordering and shipping process was smooth, and that our pre-order updates helped keep you in the loop. We really appreciate your support and look forward to serving you again.

LoveScotch Team

Valutata 1 stelle su 5

Ordered 3 bottles May 6, it's June 3

Ordered 3 bottles May 6. Only received a notification a week later saying they were still working on my order. Here we are almost a month later and still no product or communication. This will be my last order . Hopefully I'll actually receive it!

6 maggio 2026
Non scritta su invito
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Risposta di LoveScotch.com

Hello Navyg,

We’re very sorry to hear about your negative experience with our services. We’ve requested your details. Please provide the requested information privately so we can follow up on the issue for you.

LoveScoch Team

Valutata 5 stelle su 5

Was exactly as I expected

Was exactly as I expected. Came quicker than I thought it would.

19 maggio 2026
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Risposta di LoveScotch.com

Hello Bradley,

Thank you for your 5-star review! We’re glad everything was exactly as expected and that your order arrived sooner than anticipated. We really appreciate your support.

LoveScoch Team

Valutata 5 stelle su 5

Excellent service

Excellent service

18 maggio 2026
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Risposta di LoveScotch.com

Hello Debbie,

Thank you so much for the kind words and the 5 stars! We're thrilled to hear you had an excellent experience. It means a lot to the whole team. We look forward to serving you again!

LoveScotch Team.

Valutata 2 stelle su 5

Hate gls

Finally got my bottle but will never buy again as long as you ship with gls. Gls is an absolute nightmare. They suck and fail to deliver on time or even close to on time every time. You lost this customer because of gls.

20 aprile 2026
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Risposta di LoveScotch.com

Hello Thomas,

We’re very sorry for the inconvenience and frustration with the delivery experience. We understand how disappointing it is when an order does not arrive as quickly as expected.

At checkout, we offer both flat-rate economy shipping and premium FedEx options. Our premium FedEx rates are discounted and generated directly by the carrier/shipping platform, we do not add any surcharge to those rates.

For flat-rate shipping, we use GLS to some states, which is generally reliable but is not as fast as FedEx. If an order is time-sensitive, we recommend selecting one of the premium shipping options available at checkout for faster delivery.

We appreciate your feedback and are sorry again that the shipping experience did not meet expectations.

LoveScotch Team

Valutata 5 stelle su 5

I have been very impressed with the service and selection!

I have been very impressed with LoveScotch!
At first I was a bit reluctant to order more expensive bottles, but after having couple orders delivered and all the communication i have received about my orders, i have became a convert and a believer in their services!
I also have been very impressed with the selection of the Scotch whisky that is available! They have all regions of Scotland that produce whisky and also a broad selection of other spirits, liqueurs and wine.
Very impressed!

17 aprile 2026
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Risposta di LoveScotch.com

Hello Nancy,

Thank you so much for your thoughtful review and continued trust in LoveScotch. We’re thrilled to hear that your experience, from communication to delivery and selection, has exceeded your expectations. We truly appreciate your support and look forward to helping you discover many more exceptional bottles in the future.

LoveScotch Team

Valutata 5 stelle su 5

I’ve ordered from LoveScotch many times…

I’ve ordered from LoveScotch many times and they are a treasured supplier. I’ve always been happy with their customer service and products.

14 aprile 2026
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Risposta di LoveScotch.com

Hello A.,

Thank you so much for your continued support and kind words. We’re truly honored to be considered a trusted source for your spirits collection.

It means a great deal to hear that you’ve consistently been happy with both our customer service and our selection. Customers like you are the reason we love what we do, and we look forward to serving you again for many years to come.

LoveScotch Team

Valutata 4 stelle su 5

Took quite a while for it to ship but…

Took quite a while for it to ship but loving the selection. Always have great options.

15 aprile 2026
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Risposta di LoveScotch.com

Hello Warren,

Thank you for your feedback. We’re glad to hear you’re enjoying the selection at LoveScotch.com and finding great options.

We apologize for the shipping delay, which was caused by a distribution issue, and we understand how important timely delivery is. We are continuously working to improve our processing times to provide a better overall experience.

We appreciate your support and hope to serve you again soon.

LoveScotch Team

Valutata 5 stelle su 5
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Risposta di LoveScotch.com

Hello James,

Thank you for your great feedback! We’re glad to hear that you found the ordering process easy and that your shipment arrived quickly.

We appreciate your support and look forward to serving you again soon.

LoveScotch Team

Valutata 3 stelle su 5

Order slow to fill and shipper is…

Order slow to fill and shipper is terrible as they never give approx time of arrival which is needed as an adult must sign.

17 aprile 2026
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Risposta di LoveScotch.com

Hello Kona,

Thank you for your feedback. We’re sorry to hear that your order took longer than expected to be fulfilled and that the shipping experience was frustrating.

We understand how important it is to have a reliable delivery window, especially when an adult signature is required. While shipping carriers do not always provide precise delivery times, we agree that better visibility would make the process much easier for our customers.

We’re currently reviewing both our fulfillment timelines and carrier options to improve this experience. If there’s anything we can assist you with regarding your order, please don’t hesitate to reach out to our support team by emailing to hello@lovescotch.com.

LoveScotch Team

Valutata 5 stelle su 5

Glowing customer service

I inadvertently had this special birthday present for my son-in-law sent to my address in Arizona instead of my son-in-laws address in Washington. Customer Service was able to help me and get it sent to the correct address and emails to inform me of its delivery. Thank you!!

15 aprile 2026
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Risposta di LoveScotch.com

Hello Renee,

Thank you so much for your kind words. We’re really glad we could help get everything redirected and make sure your son-in-law’s birthday gift arrived where it needed to go.

We know how important special occasions are, and we’re happy our team was able to step in quickly and keep you updated along the way. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.

LoveScotch Team

Valutata 1 stelle su 5

Very poor service

My second time buying from LoveScotch was the worst experience I’ve ever had in years of buying wine online from various retailers. I ordered three bottle of special white Rhone for the holidays. They sent me reds instead because of a "SKU error" on their end. It took at least 15 emails to get the problems resolved. At each opportunity customer service would either not answer my question or would deflect. They refused several times to take responsibility for the wine en route back to them by the carrier of there choice. This was particularly problematic because they ask me to ship them back by UPS ground when local daily highs were below 0 degrees Fahrenheit. I held them back for better weather, but if you buy from them, check the condition carefully. Also, they ignored my suggestions on how they could at least partially make up for the significant inconvenience. LoveScotch made no offer at all to make up for their mistake. Not the kind of company I'd order from again.

22 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Very Attentive Customer Services!

This is my second experience with Love Scotch. They haven't failed me yet! These guys rock. Honoring my shipping delay request, due to us being on our vacation. Their prices are quite fair or very good. The shipping and packaging was just fine. No problems. I will be back! Oh, on this order: Buffalo Trace 1 ltr. (3 pk.) @ 99 bucks + shipping and taxes.

22 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

AVOID!

Ordered a present for Valentine's Day for my spouse on Jan. 25, 2026. As of today, Feb 13, 2026 it had not arrived.
The company response to my email? "Sorry. Next time consider Express Shipping"!
They are lazy and unprofessional. Do Not order from them!

13 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

This company is a fraud

This company is a fraud. Horrendous service and communication. Took them forever to send a ship notification (13 days from order), but that was a lie.  Then they said it shipped 2 days later. And tracking never updated. Both Lovescotch and the shipping company had no clue where the package was for at least a week, and all I heard was "please be patient" excuses with zero actual information. I have a long email thread where they shared no accurate updates, nor did anything to make good.

Finally disputed the charge with my credit card company and reported them to Shopify, BBB, Trustpilot and the State AG for fraud.

Update: These frauds responded to Trustpilot and said they have no record of my order. What a load of $%#%. Of course they do. I have order verification emails and a whole email thread with their support staff about it. Shows how incompetent they are that they don't know what I'm talking about.

2 gennaio 2026
Non scritta su invito
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Risposta di LoveScotch.com

Hello Izi B,

I couldn’t find any information in our order database for an order placed under the name listed on the review. I am sending you a private message, so please provide the order number or any other identifying information so we can better assist you.

LoveScotch Team

Valutata 5 stelle su 5

Great experience with Balvenie 21

My husband is a big Balvenie fan and the 21 Year Old PortWood has been his favorite for years! I decided to surprise him with a bottle and LoveScotch.com was flawless. They had it in stock at a solid price. Checkout was easy and it shipped quickly to California. The packaging was excellent, very secure, no issues at all. It arrived in great condition, and we enjoyed cracking it open and enjoyed it together.

Thanks to the LoveScotch team for the reliable service, fair pricing, and careful handling. Highly recommend for anyone hunting quality bottles!

9 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

This website was a great place to find…

This website was a great place to find a nice gift for my boyfriend. They offer a diverse selection of high end bottles. I was specifically looking for a Macallan bottle and they had a lot of options to choose from with different price points. I ended up getting the Macallan 18 year and added a short message to engrave on the bottle. The bottle was delivered just in time for my boyfriend's birthday and he absolutely loved it! Using Love Scotch was easy and I would recommend for other buyers to use

2 gennaio 2026
Non scritta su invito
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Risposta di LoveScotch.com

Dear Lauren,

Thank you so much for your wonderful review and for choosing LoveScotch for such a special gift.

We are delighted to hear that you found the perfect Macallan bottle and that the engraving added a meaningful touch. It is great to know the bottle arrived in time for your boyfriend’s birthday and that he loved it.

We truly appreciate your recommendation and look forward to helping you find the perfect gift again in the future.

Cheers,

LoveScotch Team

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