Initial review edited after issue resolved: Had an initial problem with my device being sent to the wrong address, ill be honest and say i initially had trouble with their customer support but... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Le boitier est cher, mais bon, c'est original et c'est sympa. Le problème, c'est que du jour au lendemin, on est passé à un système avec abonnement qui est tout simplement honteux. Il faut scroller pe... Leggi di più
L'azienda ha risposto
Vraiment très sympa à utiliser. Une autre manière de garder le contact avec ses proches, parents, grands parents équipés. Aucun problème de fonctionnement et en plus la box est jolie.
L'azienda ha risposto
I absolutely adore this product. I bought it years ago, signed up for the annual subscription, and it has been a perfect experience. It delivers more than value… it delivers joy! My wife loves gettin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Lovebox is a little wooden box that delivers love messages. Send a message, a drawing or a photo from the app. On the other side, a heart starts spinning on the box. Your person lifts the lid and reads it. It's that simple. Designed in France and loved since 2018, Lovebox has found its place in more than 300,000 homes: couples living apart, grandparents and grandkids, parents and children, best friends. A gift that keeps giving, every single day.
Informazioni di contatto
60 rue François Ier, 75008, Paris, Francia
- sos@lovebox.love
- lovebox.love
3,9
Molto buono
33 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
The Lovebox worked for a while but then…
The Lovebox worked for a while but then the wifi cut out. Then support told us our wifi name and password can’t contain any special characters? That’s the most ridiculous excuse I’ve ever heard for their poor engineering.
1 novembre 2024
Non scritta su invito
Risposta di Lovebox
We're sorry your Lovebox stopped connecting, and we understand your frustration. We're sorry for the experience you had with us back in 2024.
Customs too expensive, bad customer service
Terrible terrible service and also on delivery. The product is £130 which is already super expensive for a little box and I was asked to pay a sum of £202 on customs which was not paid for by the company. I returned the product and after some complaints they are willing to do a refund however they refunded £129 not £130. Not worth the debate. Took them long enough as well to ship the product, however, they state it in their website that it only takes a few days to arrive.
26 settembre 2024
Non scritta su invito
Ignoring emails
Unfortunately the product was not what my girlfriend and I expected so we wanted to make a return. I got a response on my sender email, after they asked for my order number they ignored my emails. Now I am still waiting for a response to return my order. I am afraid that they will ignore me till the return window has been closed. Worst customer service I know so far. I am still hoping that they will help me out.
1 ottobre 2024
Non scritta su invito
Lovebox qui ne se connecte pas au wifi
Lovebox qui ne se connecte pas au wifi. Service client très mauvais. Ils commencent à repondre aux mails mais ne font pas suite malgré plusieurs tentatives. Cela va faire presque un mois et toujours aucune solution. 😒
24 aprile 2024
Non scritta su invito
Promesses de remboursement non tenues
Une commande passée les 14/12/2023.
Délai de livraison non respecté alors que les articles étaient de stock lors de la commande.
De nombreux échanges de mail d'abord pour confirmer que le remboursement serait effectué sans problème puis pour justifier des problèmes techniques...bizarre que pour le débit, il n'y a eu aucun problème, directement perçu...
Cela fait 2 mois pratiquement qu'il ne veulent pas procéder au remboursement! Malgré je le rappelle plusieurs promesses en ce sens...
14 dicembre 2023
Non scritta su invito
Super idée de cadeau !
Super idée de cadeau !
J'ai tenté l'expérience en offrant une Lovebox à mon grand-père à noël suite au décès de ma grand-mère.
Il a a-do-ré ! Toute la famille peut désormais lui envoyer des photos de ses petits et arrières-petits enfants.
Dans la foulée, j'en ai également offert à mes deux soeurs et à mes beaux-parents qui vivent loin de chez nous.
Avec le temps, on envoie des messages un peu moins fréquemment qu'au début, mais le côté spontanné (on ne sait jamais quand un message va arriver), voire occasionnel, plait beaucoup ! On adore voir le coeur tourner pour foncer découvrir le message.
25 dicembre 2022
Non scritta su invito
My mom loves receiving my love notes on her Lovebox
My mom loves receiving my love notes. I live in Australia and she lives in Europe. The Lovebox keeps us closer together despite the distance.
1 ottobre 2023
Non scritta su invito
Cadeau idéal lors d’un déménagement
J’ai offert une Lovebox à mes parents lors de mon déménagement et ils sont toujours contents de trouver de nouveaux messages à l’intérieur ! C’est un beau cadeau quand on est amené à s’éloigner de ses proches
3 luglio 2023
Non scritta su invito
I recently purchased a Lovebox for my…
I recently purchased a Lovebox for my partner, and it has truly transformed our relationship. It's a beautiful addition to our home decor and serves as a constant reminder of our love for each other. If you're looking for a thoughtful and unique way to connect with your loved ones, I highly recommend the Lovebox!!
29 settembre 2023
Non scritta su invito
I love this product!!
I got a Lovebox for my birthday and I love how communication with my boyfriend has evolved since we used it! Customer service is super responsive, I recommend 100%!
12 luglio 2023
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BEST PRODUCT EVER
This is such a cute gift. Me and my boyfriend love this so so much, its very interactive and this is the perfect way for us to keep in touch.
25 settembre 2023
Non scritta su invito
Terrible customer service no help ignore issues and emails asking for help
They promised fast delivery 10 days later still not arrived. As it was for a present i tried to cancel to be informed they couldn't has it had been shipped. It hadn't been shipped i got notification the next day saying it had been shipped. So they lied. They then promised i could return it but sent the incorrect labels with out the information to pass customs. The courier couldn't take it. I have since sent over 20 emails and messaged through FB messenger and got no response. I should have been able to cancel as it wasn't shipped and there now ignoring me obviously hoping i go away or just keep they product. Brilliant product i wanted for a present worst customer service i have ever received.
2 febbraio 2023
Non scritta su invito
Bester Support
Bester Support, bei Problemen sind sie schnell & zuverlässig. Versand war auch wie angegeben und das Produkt ist so toll!
18 luglio 2022
Non scritta su invito
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