Ordered 30 Romana vases. Website promotes 2-4 day UK Mainland delivery. It's been two weeks and still no delivery. I've emailed them on several occasions without response and the phone number doesn't... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Items not received, no answer on phone line trying on multiple days. I left voicemails, emails and contacted via Facebook messenger. They called to inform me that items still not dispatched as not all... Leggi di più
Very slow delivery, far outside of advertised shipping estimates. I did get a response when I emailed in, which is better than some companies. The curtains are incredibly thin, single layer with n... Leggi di più
L'azienda ha risposto
Paid for a fish bowl 2 weeks ago and hasn’t arrived. Ignored my emails, never once answered the phone. In response to this, the comapny director personally contacted me and arranged a next day del... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We supply ethical and sustainable home interiors and furniture.
Informazioni di contatto
Regno Unito
- max@lostland.co.uk
- lostland.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great product and service from Max
Max was extremely helpful with the order, if ordering from Ireland I would recommend minimum of 14 days for delivery as there was issues with courier but Max was extremely helpful in sorting it out.
Would buy again but allow time for delivery next time

Risposta di Lost Land Interiors
Wooden cake slice
I am very happy with the wooden slice display plate from Lost Land Interiors which will be used as a base for my daughter’s wedding cake - my only criticism would be that it took longer to arrive than expected so would advise not to leave it too late to place an order.

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Risposta di Lost Land Interiors
After a blip in delivery arrangements
After a blip in delivery arrangements, Max did an excellent job in sorting out the issue.

Risposta di Lost Land Interiors
Items as described & great price.
Items as described. Quality products, great price and quick delivery.

Risposta di Lost Land Interiors
Furnishing Happiness
Just bought a new house and needed to deck it out. Found exactly what I needed at this fantastic online store. The range of furniture available is vast, from chic tables to handy storage units. Each piece is well-made and stylish, and was delivered right on time. The customer service was dream - so helpful and friendly. I can’t recommend them enough!!!

Risposta di Lost Land Interiors
Nicely Crafted and Functional!
Nicely crafted and functional soap dish. Looks lovely on the side of my sink and stops my soap from getting soggy - highly recommended!

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Quick service and amazing quality
My items arrived promptly and I’m genuinely very happy with this order and service from the seller. Also quality of product is amazing!
I messaged the seller before ordering and had a very fast response and they were very helpful regarding the item I was interested in.
I would order again and definitely recommend!

Risposta di Lost Land Interiors
BAD, AVOID
Ordered 3 weeks ago, got an email same day saying that my item wasn't available due to their mistake. No contact since then except for an email from the managing director saying he is out of the office and promising to reply to my chase up emails. No reply 2 days later. No refund. I am pursuing legal route, badly run businesses should not harm honest consumers.
In the aftermath of the above review my emails have been responded to and I have now received a full refund for the item that was out of stock. Thank you Lost Land Interiors.
Upgrading star rating as issue was eventually dealt with and resolved.

Risposta di Lost Land Interiors
Scammed me out of £158 ...
Scammed me out of £158 .... still waiting for a refund a month later. Don't respond to emails, disgusting

Risposta di Lost Land Interiors
No communication, service or goods!
No communication, no service, no goods. Very poor company. I placed an order 2 weeks ago for goods which were in stock, according to their website. I received a confirmation email but nothing since. As others have said, the phone number goes straight to ansaphone and I have had no acknowledgement or response to my follow up emails. So I'll need to go through the hassle of claiming my money back via the bank, as well as being without the goods I needed for a particular project. Avoid this company...it's either a total scam or completely inefficient...the result is the same for the customer!
Update....I have been contacted by the company to say they had missed my order and will send it to arrive in 3 to 5 days time. I shall change this review to a more positive one when my goods arrive.
Further update...my glass goods have just arrived, very well packed and no damage....so all very good in the end.....review has moved from 1 to 3 stars. I would have given 5 stars if I hadn't had the hassle.

Risposta di Lost Land Interiors
On the whole superb
On the whole superb. The original package was incorrect but quickly rectified.

Risposta di Lost Land Interiors
Doesn’t answer phone calls or emails
Doesn’t answer phone calls or emails
Items arrived without delivery/returns
Label so couldn’t return items. Many times tried contacting the company but to no avail

Risposta di Lost Land Interiors
Great customer service
Unfortunately I received my garden urn planter damaged, despite being beautifully packaged by Lost Land Interiors…I contacted customer service and a replacement was sent out that day…excellent service 😊

Risposta di Lost Land Interiors
Brill!
Great price, fast delivery! Haven’t unpacked the gate yet but all is good so far.
18/05/23 we have assembled the gate/arbor and it was really straightforward. It’s very well constructed and the instructions were good. It looks great. 👍

Risposta di Lost Land Interiors
Unresponsive and unhelpful
Placed an order, received zero updates/ notifications. Tracking my items was arduous, I was directed to a 3rd party and had to download an app that required excessive access to my device.
Emailed Lost Land numerous times and called to no avail.
After chasing for over a week and a half, I finally got a response yesterday. I requested a refund as they no longer had my items in stock.
I'm still waiting for Lost Land to get back to me about my refund.😕

Risposta di Lost Land Interiors
I love the items I bought
I love the items I bought, unfortunately one arrived broken (from transit) and Lost Land Interiors were very quick to respond and resolve the issue. Very pleased with their service and products :)

Risposta di Lost Land Interiors
Cinnamon sticks review
The Company had a fast delivery process and were very responsive in any queries. The product was as described and of good quality.

Risposta di Lost Land Interiors
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