Upon receipt of first order in May 2025, I saw pills contained ingredients to which I am deathly allergic. I immediately called and cancelled all future shipments. No future deliveries arrived, but th... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This is one of those companies that sets you up with a free offer and doesn’t tell you it includes an ongoing service agreement so they start sending and charging and just never stop. You can’t find a... Leggi di più
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I ordered one bottle of capsules a few weeks ago and I also received a free trial bottle. I didn't notice any difference so not a lot of point continuing. Today I find another payment has gone o... Leggi di più
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They were quick to charge me an unwanted subscription order of 75,24€ I never placed (bank fees included), even though I had never even received the initial “free” trial order that cost me almost 20€.... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciati
Informazioni di contatto
South Congress Avenue 2407, 78704, Austin, Stati Uniti
- losethebackpain.com
1,4
Pessimo
386 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Did not ask for continuing product. This has been added to my single purchase without my authourity. In addition the product I purchased was advertising another named product, not Heal and Soothe.
Original order via Dr Grundry site at AUD$95.31 for multiple items and next order supposedly a different named product (that I intended to trial) at AUD$98.90 for a single item that appeared recently with the Heal and Soothe label. The falsely advertised label shows that both purchases are via the same source. The offer of a different product, which was false advertising constitutes a fraud for my case. Any sort of subscription was fully noted and carefully avoided. I can only assume that the subscription is mandated illegally within the presentation once a sale is made. A refund is due for the item due to it being "Not as described" and deletion of the subscription in your records. The mandatory "Trust Pilot account" referred to as below this entry detail is unexplained and constitutes no legal obligation(s) for me in this review. Trust Pilot has since been reviewed at Google and accepted by me.
20 febbraio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Richard,
Thanks for reaching out to us. We have reviewed your case and found that the order you placed after reviewing our video, "Overlooked Joint Pain Protein", on 12/28/2022, did include a subscription among the other items you ordered.
The Free Trial bottle is part of a subscription plan you must agree to to be eligible for the free trial.
The free trial terms state you are under no obligation and may cancel at any time. We have done that on your behalf at this time.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I don’t know what they are selling but…
I don’t know what they are selling but they take money out from my account an I never bought anything from them, BIGGEST SCAM!!!!!!
13 maggio 2023
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Risposta di Healthy Back Institute
Hi Jozsef,
Thanks for reaching out to us. We have reviewed your case and found that the order you placed after reviewing our video, The Worst Arthritis Foods, on 03/29/2023 did include a subscription.
The Free Trial bottle is part of a subscription plan you must agree to to be eligible for the free trial.
We have canceled the subscription for you at this time.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
If there is a class action suit
If there is a class action suit, please include me. Scam at a new level. I hope people see this prior to giving them your Credit Card! Thieves!
13 maggio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Gayle,
Thanks for reaching out to us. We have reviewed your case and found that on 2/17/2023 you took advantage of our free trial offer for Heal-N-Soothe.
The Free Trial bottle is part of a subscription plan you must agree to to be eligible for the free trial bottle. The terms continue to explain that if you like the product, do nothing, and we will automatically send you a new bottle every 30 days for the reduced member's price. If you do not wish to continue, you can cancel anytime and are under no obligation.
Until discovering this post, we have no record of contact from you via phone, email, or any of our other customer service contact points regarding canceling your subscription.
Based on your comments, we have canceled the subscription for you at this time and deactivated the account on your behalf.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Thank you for the refund and…
Thank you for the refund and cancellation of so called subscriptions. Your swift response to my case was so much appreciated.
5 maggio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Rumbidzai Sandra Chibango,
Thank you for your recent review comment, we do appreciate it.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
After cancelling my free bottle option…
After cancelling my free bottle option of they Heal & Sooth they continued to ship the product. I called and complained so they issued a credit to my account. Now I’m being billed on another credit card for product have not received the phone number that’s on her statement goes blank. No one answers. I had to cancel my credit card in order to stop them from charging me for orders that they weren’t shipped or not, or ever received.
This company is affiliated with Dr. Gundry, who seems to be a real scam artist. This guy is as worthless as the products manufactures.
This guy is like four stage cancer just keeps getting worse.
5 maggio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Nick Ruggeri,
Thank you for reaching out to us. We have reviewed your account, and as you stated in your post, we have canceled your membership and refunded the additional orders. We have no further record of a charge for you.
We have also verified through our credit card banking system there are no additional charges from the Healthy Back Institute.
This additional product you are being charged for is not being charged by our company. We also do not share an affiliation with the company or product line you mentioned.
The best we can offer is to advise you to request your bank stop the charge you do not recognize.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
INGORE COMPLAINTS OF MISSING PARCELS
My order was not delivered so I contacted them and they referred me to UPS, who then referred me back to the seller, who referred me back to UPS so this was a NEVER ENDING LOOP of incompetence and no one taking ownership of the missing parcel, or even wanting to help.
I actually think the products are good but I ran out over a month ago and can't get hold of anymore, despite ordering 2 months ago and delivery normally takes a week from the USA.
I will not be ordering again and I want my money back and/or compensation for remedy of trespass by way of harm
3 maggio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Mark Antony Kirkup,
We have reviewed your order history and see the order left our warehouse on 03/20/2023. It arrived in the U.K. on 3/22/2023 and was turned over to British Customs on 3/27/2023.
Unfortunately, there has been no movement from the time it arrived in customs until 5/4/2023.
We agree that this is a long time to wait for the product, however, we do not have a way to predict delays in individual countries' customs.
We also see you have corresponded with our email team who has already provided a courtesy refund of one of the products, as compensation for the delay. This is similar to the last order you had, where delays were experienced and we compensate you by courtesy refunding part of the order.
At this time, in recognition of the delay, we are refunding the remaining balance of the order.
As you have stated you do not plan to order again, we will also go ahead and deactivate your account for you.
We wish you the best in your journey to live pain free in the future.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Treated like suckers!
My husband fell for this never-ending rip off too. We have emailed the “institute” to cancel over-priced tablets they have been sending every month. But they still keep trying to take our money! Our card company has blocked the monthly transaction for us, cancelled our old card and issued a new card. But we keep getting messages from the card company saying the Healthy Back Institute has tried to claim yet another payment. They make it impossible to cancel once you have been suckered in. Shameful.
26 aprile 2023
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Risposta di Healthy Back Institute
Hi Mrs Severs,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Took money without my permission
Made a purchase then a month later took money from my account without me ordering more of the product. Scam. Do not trust these people
25 aprile 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Steve,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Beware of Heal n Soothe aka Healthy Back Institute
Beware! This is mainly a scam! A strategic way to con people. I claimed for the purportedly free product of Heal n Soothe only to be navigated to buy 2 to avail of the free product. The following few weeks, my bank had been calling me about this purchases from Healthy Back Institute which had been collecting money from my account which I didn’t purchase. My bank is dealing with them. I must also say that their product is ineffective for me.
22 aprile 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Rose,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I am surprised by the many bad reviews
I agreed to the trial for Heal n sooth for what had been a relatively minor arthritis issue in my wrists and one of my big toes which was becoming increasingly bothersome and at times quite painful but not debilitating. The prescription creme I got from my physician offered some but little relief. To bump even slightly my hand in the wrong way would send a sharp intense pain through my wrist. Upon arrival of Heal n sooth I began following the prescribed starting dosages. Almost immediately my condition noticeably improved with not only relief from the pain but an undeniable reduction of the inflammation as well. After only a couple weeks my brother had a heavy punching bag. I thought I would see if I could punch it. I hit it hard a half dozen times with very little discomfort in my wrists. I have now ordered the cleanse and the joint formula as well as the Calcium lie book. I have spoken to the Help line a few times now finding them promply availeable and very accomadating and helpful. I am only into this treatment for about 3 weeks now so I am not prepared to give it 5 stars and will upgrade or downgrade as appropriate.
12 aprile 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Robert,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Thank you for taking the time to leave your great feedback on Heal-n-Soothe and for your positive comments regarding our helpline agents, we do appreciate it.
We are very happy that you are experiencing a reduction in pain and inflamation.
Thank you for being a valued customer. If you have any customer service needs with us at all please use this link to contact us.
https://losethebackpain.com/contact-us/
Thank You ,
Steve, Director of Client Services
The Healthy Back Institute
This company have taken money from my…
This company have taken money from my account without my permission iv contacted my bank , this is not ok how are they getting away with this , scam scum company
13 aprile 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Maggie,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
RETURNED BOTTLES SO STOP INVOICING
Dear Steve
I left a message on TrustPilot and you gave me your email address, which I emailed on Tue, 21 Mar at 22:09 UK time. I said that I was returning 2 bottles but one more arrived so I added that one and sent the 3 of them back from the UK to Las Vegas via registered post at my expense. I have seen that these have now arrived at their destination. I have emailed you just now (3 April 5:20 pm UK time) to confirm this and to say that any further products you send me will be marked as "return to sender" and simply placed in the mail box and not via registered post.
I see that despite this, you have invoiced me for April supply, even though I havent received it.
You need to stop sending me products and/or invoices as my bank has a block on all such transactions. I would not like to see you waste your products as they are not effective and I will not be using them.
I will not identify myself here in an open forum, but you will be able to match up my email sent to you today 3 April at approx. 5.20 pm (9.20 am Las Vegas time) and match the details contained in that email with this one here.
This is ithe last time I will communicate with you. Sorry to repeat myself but all bottles received from now on will be just marked "return to sender" and make its way slowly back to yourselves and, as the registered ones took two weeks to reach you, heaven only knows how long the "return to sender" ones will take.
Thank you
3 aprile 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Ch,
Thank you for reaching out to us. We have looked but are unable to locate the e-mails from you.
We would like to assist you and need to be able to confirm your identity.
Would you please contact us again via the form on the link below
https://losethebackpain.com/contact-form/
Also if you know it please respond with your order number here so that we can confirm your identity.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
SCAM
Thought it was a one off trial but instead a subscription that was difficult to cancel. Luckily picked up by Sainsbury's bank fraud squad.
30 marzo 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Colin,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Thanks for being easy to work with
Thanks for being easy to work with! This IS a good product.
17 marzo 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Cindy,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). Thank you for taking the time to leave your positive feedback on our product and for your great comments about us. We do appreciate it.
Thank you for being a valued customer. If you have any customer service needs with us at all please use this link to contact us.
https://losethebackpain.com/contact-us/
Thank You ,
Steve, Director of Client Services
The Healthy Back Institute
Scammers!!!
As far as I'm concerned, this company is 'starless'. They said I should order for a free trial, asked fir my address after a week to send the 'free trial" and the result now is 2 times removal of £54.48 on 18th Feb and 54.04 on 16/03 from my account despite the fact that I did not send my Bank details to them.
Scammers ... that's who they are.
16 marzo 2023
Non scritta su invito
Risposta di Healthy Back Institute
Alexis,
Based on a review of your order history with us, we see you signed up for our free trial offer on 01/01/2023. The offer was for a 45-day free trial of our Heal-n-Soothe, just pay to ship ($19.95).
You agreed to the terms and conditions of the free trial, which state that you have 45 days to try our product. If you like the product, do nothing and we will ship you another bottle at the end of the trial period and every 30 days thereafter at the discounted price of $59.95, billed to your credit card. If you do not wish to continue, you are under no obligation and may cancel at any time.
At the time of the order, you entered your credit card info to pay the shipping and handling fee, which is the same credit card that is used for the subscription.
As of 3/16, we see you logged in and canceled your sub, as well as sent an email to our customer service team, who has already processed a courtesy refund of the last Subscription bottle for you.
Thank You ,
Steve, Director of Client Services
The Healthy Back Institute
SCAM
I ordered the first lot of Heal n Soothe for my severe osteoarthritis. After two orders the company stopped sending me the product but continued to remove money from my credit card, so now I've paid for 3 orders that haven't arrived. So I've now cancelled my credit card so they can't steal any more money from my account. On top of this, I've tried emailing them several times but they never respond to my messages.
1 marzo 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Emily,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
A predatory company - SCAM!
A predatory company that takes advantage of desperate people. My 70-year old mum inadvertently signed up for one of their "free trials" for pills that promised to stop her back pain. It is several months now that she has been receiving these pills, because they just keep on coming! She has no idea how to stop it and doesn't recall how she ordered it in the first place.
I'm writing this review from my mum's account. If Healthy Back Institute read this review - please immediately cancel her subscription and refund her for the useless pills you sent. Some postage bags have not been opened and we will be "returning to sender".
14 marzo 2023
Non scritta su invito
Risposta di Healthy Back Institute
Hi Pamela,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
I thought it was a free trial and paid…
I thought it was a free trial and paid $19.99 for postage only to find several debits had been attempted from my bank account. I've sent an email to stop and cancel all but haven't heard back as they continue to keep trying to debit my account for $65.
It's a SCAM. Again fake and fraudulent advertising.
28 dicembre 2022
Non scritta su invito
Risposta di Healthy Back Institute
Hi Kelly,
Thank you for posting! We are sorry you were frustrated with the experience!
We have reviewed your account and see that on January 15, 2023; you signed up for our free trial offer for Heal N Soothe.
To take advantage of this offer, you must agree to the terms and conditions, which explain that the free trial will auto-enroll you in our smart ship subscription program. The terms state if you like the product, do nothing, and we will automatically ship you a bottle every 30 days for a discounted price.
You are not obligated and may cancel anytime by contacting us via phone or email or logging in to your account on our website.
We also sent you a rebill reminder email ten days before the first attempt to process and send your first subscription bottle.
We had no record of any contact from you regarding canceling until finding this post.
We have canceled your subscription on your behalf, and to be sure no further action is necessary, we are deactivating your account. Thank you for trying our product.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
THE HEALTHY INSTITUTE
I would agree that it didn't work for any of us. SCAM ITS A TOTAL SCAM.
27 febbraio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Aliana,
We reviewed your case and canceled the recurring subscriptions you signed up for in October 2022. Since then, we have not had any contact regarding your products or concerns about the results you are experiencing.
We are sorry to hear it is not working for you; however, without knowing your use and dosages, we can't advise you if you are utilizing the Heal N Soothe product in ways that will yield the best results.
Since your post here indicated you are unhappy, we have taken the liberty of deactivating your subscriptions. As of March 6, 2023, no further orders will process and ship.
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Money have been taken from my account account
Money have been taken from my account, and I didn't order for anything and I we like to have my money back to my account thanks. My name is Jerry O Ogbeide and I live in London, around December I order Heal-n- soothe from your site and the money was taking from my account on 28th December 2022 that all. On the 25th of January 2023 you also take money from my account which I didn't order for and today 25th of February you also going to take another 54.13 from my account again and to be honest with you I didn't order for it, please l need my money back to my account.
25 febbraio 2023
Non scritta su invito
Risposta di Healthy Back Institute
Jerry,
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity, from the information you have given us on this web site so, please contact us so that we can assist you.
Either email me directly about this matter so we can assist. (remove the spaces and parentheses) hbi (.) support (@) gmail (.) com
Or please use this form
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
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