Had a problem with a leather strap. One sent out but lost in transit. Unfortunately email system to customer services doesn't work to well with follow up emails. (Something to do with showing the issu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We are from South Africa. My son purchased his beautifully crafted watch at the end of January 2019. We could not locate it with tracking. Andrew Smith responded rapidly with detailed tracking fro... Leggi di più
I have been waiting Three weeks on my order. Constantly chasing this however the customer service team is extremely bad. No reassurance given to me it is me who has to chase this every day. Not sure i... Leggi di più
I bought a tan gun metal chrono looked great when it arrived but trying chrono the watch was faulty ! Thought no problem 2 year warranty . No direct Phone number and e mail that automatically respo... Leggi di più
L'azienda ha risposto
2,5
Scarso
111 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great watches and even better customer service
Great watches and even better customer service.
Watch replaced within a week of having a fault and the customer service team were great in helping through the whole process.
12 ottobre 2018
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Excellent customer service and company
Excellent customer service and company! Love their products and feel confident that my order will be processed quickly and accurately every time! Andrew Smith is the best!
21 settembre 2018
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Questions about my order were answered…
Questions about my order were answered honestly and fairly. By far the best customer service I have received, and felt like a really valued customer. Cannot wait to receive my order and will be ordering again!
11 settembre 2018
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Excellent customer service from Andrew…
Excellent customer service from Andrew the best I have received to date
10 settembre 2018
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Customer service from Andrew Smith was…
Customer service from Andrew Smith was excellent.
6 agosto 2018
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The help I received from Andrew Smith…
The help I received from Andrew Smith was very quick & efficient, couldn't have asked for better service. Would definitely recommend Lord Timepieces. Thank you again for your help.
3 agosto 2018
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Excellent service
Excellent service - next day delivery even though I missed the cut off slightly! Great product and very good value for money!
2 agosto 2018
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A very helpful company
They have a great selection of watch and if there is a problem they will do their best to help you out. I wood recommend this company if you after great looking watches
2 agosto 2018
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Very good customer service after a…
Very good customer service after a faulty item
1 agosto 2018
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Recommended watches by a watch lover!
I had to order two watches (the first I ordered in error and returned). The (correct!) watch I ordered for my son looks amazing; very stylish and well crafted - he loves it. Customer services were friendly and efficient when I contacted them. I love watches, and think I will have a Lord Timepiece of my own very soon!
27 luglio 2018
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I take it all back.. Service was outstanding!
I did have an issue with my watch.
I won’t go into detail, but just to say the service I received from Katie Ann was honestly quite incredible. I am thrilled with my watch and would now happily recommend Lord
Katie - thank you for your help
30 maggio 2018
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Great customer service.
23 maggio 2018
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Good customer relations.
Watch stopped working within hours of first wearing it. Contacted Lord Timepieces who advised to return it for repair by Royal Mail 2nd Class Signed for. However, watch apparently never arrived!
Lord Timepieces have now resolved this problem by offering a replacement so A+ for follow up actions and customer relations.
20 maggio 2018
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Very well looked after by this company…
Very well looked after by this company I had bought a watch but had two by accident and they had no problem refunding my money.
16 maggio 2018
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Great Customer Service :)
Although I have not personally made a purchase from Lord Timepieces, Andrew Smith was extremely helpful in supporting me when my credit card was fraudulently used to make a watch purchase. I contacted him to see if there was a possibility I could intercept the order, but he managed to be much more of assistance and promptly identify the fraudulent purchase and cancel it. I am so grateful for his assistance as he made a terrible situation for me a lot better. I can not thank him enough!
13 maggio 2018
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Andrew was the bomb.com
Andrew Smith was a wonderful help in replacing my broken watch. He was extremely courteous, and made sure the process went smoothly with no issues. I would definitely recommend this company, with people like Andrew I can truly tell that they care about their customers! I will be back for more purchases in the future.
8 maggio 2018
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perfect service
My watch was broken after almost one year but was replaced without any problems. The service by Katie Ann was perfect, and really friendly.
I would definetly buy here again!
30 aprile 2018
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Brilliant customer service
Brilliant customer service, would highly recommend! Andrew was very helpful.
26 aprile 2018
Non scritta su invito
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