Loop Mobile Recensioni 363

TrustScore 4 su 5

4,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had a password issue with my account at Apple. It went on for months. Me asking Apple to lift the lock activated by a Recovery Key which my father lost. Apple decided to treat my iPhone as stolen an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’m thrilled with my refurbished Apple Watch Ultra! It looks and works like new, with no visible wear. The performance is flawless, offering a stunning display, accurate GPS, and excellent fitness tra... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased a refurbished macbook pro from Loop Mobile on amazon. It arrived in pristine condition, like not a single mark or piece of dust or scratch on it. A few months later the charger that was pr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time shopping on loop mobile, shipping was fast and cases had great discounts. Received an apple silicone case but I ended up ordering the wrong size. Their customer support team was extremely h... Leggi di più

Dettagli dell'azienda

  1. Negozio di telefoni cellulari
  2. Negozio di computer e accessori
  3. Negozio di elettronica
  4. Negozio di computer usati

Informazioni su Loop Mobile

Scritti dall'azienda

Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.

Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.

Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.

We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.

For more detailed information, please visit our website at https://loop-mobile.com

Our promise to you..

Scritti dall'azienda

We're committed to our customers!
When buying from Loop Mobile, we ensure you are provided with genuine quality mobile phones. As part of our service to customers, we offer a 30 Day free returns period and a 1-year warranty. We're also a fully registered second-hand dealer. As long as you're happy, we're happy.

Our shipping promise

Free 2-day delivery

Our free delivery service. Most deliveries are delivered within 2 days with a fully online order tracker from our door to yours.

Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

363 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

First time shopping on loop mobile

First time shopping on loop mobile, shipping was fast and cases had great discounts. Received an apple silicone case but I ended up ordering the wrong size. Their customer support team was extremely helpful, I reached out via email and they were able to get the issue sorted pretty quickly. Was skeptical at first about purchasing from a new website but overall experience was great!

12 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Order Strategically for High Quality and Low Prices

Loop Mobile is a great option if you don't want to break the bank and are comfortable buying refurbished products. I ordered a pristine iPhone 13 Mini, and it arrived in better condition than I expected. I was prepared to receive a phone with 80% maximum battery capacity, so imagine my surprise to see that it was 100%. I was really happy about this since there wasn't an option to request a battery upgrade. I didn't see any noticeable scratches outside of maybe a slight chip around the border of the camera. I haven't had a chance to make any phone calls, but I'll update the review if there are any problems.

My only gripe is you need to be strategic when you order a device. Loop Mobile ships most of its products via FedEx 2-Day and (understandably) requires a direct signature. I wasn't planning on being home for most of the day, so I attempted to reschedule the delivery instead to a day I didn't have any plans. Unfortunately, that didn't seem to make a difference. FedEx's delivery tracking still said it was arriving early (i.e., the original scheduled day). Long story short, I had to wait until the following day so I could sign for my delivery.

Overall, I would recommend Loop Mobile for gently used electronics, provided you plan ahead of time to ensure you or a housemate is available to sign for the delivery.

11 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

Haven’t received my iPhone as of today

Haven’t received my iPhone as of today. I can’t pull up the tracking information online, called customer service and No representative wasn’t available and they hung up. Need to do better with the customer service support and online ordering.. Not satisfied with the experience.

28 maggio 2024
Logo di Loop Mobile

Risposta di Loop Mobile

Our apologies for your experience with the carrier delay for this order. Unfortunately, we can’t control the carrier, and delays do occur. We’ve looked into this with the carrier and can see a slight delay, but your delivery has occurred. We've tried to contact you multiple times please check your email. Please be advised that our customer service hours are Monday through Thursday, 9 am to 5 pm, and Friday, 9 am to 4 pm.
We value your feedback and are committed to improving our services based on your experience. Thanks, the Loop Mobile team.

Valutata 1 stelle su 5

they were supposed to send me an…

they were supposed to send me an unlocked phone, but it was not. sent me the wrong plugs and cords. paid good money on screen protector and data transfer and they are not interested in that at all. Will not use them again or recommend them

15 maggio 2024
Non scritta su invito
Valutata 4 stelle su 5

The shipment has arrived in time

After some anxiety from my side, the shipment arrived at my front door in time. There were glitches that made believe that the delivery would be late, but all went well. Faster communication with Loop in times like these would be good. Thank you for a good deal!

26 aprile 2024
Valutata 1 stelle su 5

Completely Useless

Completely Useless. So I ordered a refurbished MacBook Pro from these guys (through Back Market). It arrived DOA with a dead battery incapable of holding a charge. Returned/exchanged it and received a different one with the same exact problem. Now I’m waiting (less than patiently) for a refund. This seller is completely useless and can’t even perform a simple check (like turning the device on to see if it works) before shipping.

25 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

NEVER BUY FROM HERE!

NEVER BUY A PHONE FROM HERE AGAIN!

I recently put a brand new Bluetooth radio in my vehicle with Apple CarPlay. I work hard for my money and want to enjoy my liberties in life. My phone, however, would not connect to this CarPlay. I figured it was my car the entire time. For weeks, I began to send my car back and forth, to and from the place I got the work done for my Bluetooth radio. By the time they figured out it was my phone, I wanted to get a full refund on the phone I had just purchased. By this point, it had been past 90 days, and I was not able to receive a full refund. The only solution was to send a phone back without a replacement so I could be sent another one. I don’t know about y’all, but I bought a phone because I NEEDED a new phone, not because I wanted one. They expected me to have a “backup” phone as I waited for a new phone. They will not, however, send me a phone if I don’t send them the defective one they sent me back. I cannot transfer my stuff over to my old phone because it only holds 64 gigs of storage as the one I have now holds 256 gigs. Even if I wanted to, I couldn’t transfer back to my old phone (a 6s) due to the fact it simply cannot hold the amount of storage I have put on the new one. I am very dissatisfied with my purchase with still no resolution, so to save y’all some time and money, I would never purchase an item from here again. I am now out $700 with a cheap ass phone and charger. That’s also another thing. The charger recently broke after not even a year of owning the phone. Please listen to me when I tell y’all this. I’m not just blowing smoke. I’m trying to help people who work hard for their money to not make bad financial decisions like I have by purchasing a phone from Loop Mobile.

PS. Fix your customer service hotline. Nobody answers the damn phone. I couldn’t get anybody on the phone for weeks. Horrible business, horrible customer service.

23 agosto 2023
Non scritta su invito
Logo di Loop Mobile

Risposta di Loop Mobile

Our apologies for your experience. Our team is committed to addressing and resolving concerns like yours. Rest assured, we take your experience seriously and appreciate your feedback. We have escalated this to the proper department, and a team member will reach out to you to discuss your concerns. Our customer service hours are Monday through Thursday, 9 am to 5 pm EST, and Friday, 9 am to 4pm. Thanks, the Loop Mobile team.

Valutata 4 stelle su 5

Over all good experience.

Overall I am pleased with my purchase. It took two days of me requesting the tracking number but once I received it, it was just waiting on USPS to deliver my watch and that took a week, but that was out of the company control. The watch is as described on their site, pristine, looks like a brand new watch. Works just fine so far.

19 febbraio 2024
Valutata 4 stelle su 5

Ones title of the company

Deliver on time thanks

20 febbraio 2024
Logo di Loop Mobile

Risposta di Loop Mobile

Thanks for your review! We hope you enjoy your new device, and we’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.

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