Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ordered a pair of Chanel flats recently, they arrived beautifully wrapped couple of days later. Have been a huge fan of Loop for a while now, the platform always surprises with amazing curation of rec... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The process of selling with loop generation is so smooth. Everything is organised and payments are always done on time. The staff is always willing to help and the prices offered are always better tha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Super easy and positive selling experience with Loop generation. Staff are very attentive and friendly, made the whole process seamless. Would highly recommend to all looking to rotate some pieces in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have to be honest. I never bought anything second hand before Loop Generation. I had all kinds of prejudice when it came to second hand and Loop proved me wrong and exceeded all my expectati... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento

Scritti dall'azienda

Loop Generation offers desirable pre-loved designer fashion and beauty. We aim to contribute to the circular-fashion economy and sustainability by keeping fashion items in constant loop. Join us!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

70 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing business

Amazing company, the staff is very welcoming and efficient, I really recommend taking your loved items here. Easy receiving payment with no hassle. Love it!

28 aprile 2025
Non scritta su invito
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Risposta di Loop Generation

Thank you so much for your kind words and recommendation! We're delighted to hear that you had a smooth and positive experience with us. Our team always aims to make the process easy and welcoming, so it’s wonderful to know that came through. We truly appreciate your support!

Warm regards,
Ben
Customer Support Team

Valutata 5 stelle su 5

Been using Loop Generation since they…

Been using Loop Generation since they opened and they’re always so brilliant to deal with.
Simple process and super friendly.
Great team

18 aprile 2025
Non scritta su invito
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Risposta di Loop Generation

Thank you so much for your continued support since the beginning! It means a lot to us to hear that you’ve consistently had a great experience. We're so glad the process has been smooth and that our team has made a positive impression. We truly value your loyalty!

All the best,
Ben
Customer Support Team

Valutata 5 stelle su 5

Fabulous store and selling experience

The store is fabulous and I am having great success selling my pieces. The commission rate is good and I am very happy with how quickly they assessed my pieces and advised what they would sell them for subject to my approval. I will continue to sell through Loop and shop in the store!

16 aprile 2025
Non scritta su invito
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Risposta di Loop Generation

Thank you so much for your kind words and continued trust! We're thrilled to hear that you've had success selling your pieces with us. It's great to know that you’ve been happy with the process and the commission rate. We truly appreciate your loyalty, and we look forward to continuing to work with you, both in-store and with your future sales!

Best regards,
Ben
Customer Support Team

Valutata 5 stelle su 5

Shopping

Delightful website, I really wanted everything.
My dress is divine arrived fast, packed wonderfully.

25 marzo 2025
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Risposta di Loop Generation

Dear Danielle, thank you so much for the review. We are happy to hear you had a positive experience shopping with us. Hope to see you soon! Ben | Customer Service Advisor

Valutata 5 stelle su 5

5* purchase

The communication was excellent. The bag was as described and exactly what I wanted. Super fast delivery as well.

3 marzo 2025
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Risposta di Loop Generation

Thank you! Happy you enjoyed shopping with us. Ben | Customer Service Advisor

Valutata 5 stelle su 5

The very best of pre loved fashion

Best stock , best staff, best product descriptions . One of my favourite shops in the world and a must visit if you are searching for the best pre loved designer items

19 febbraio 2025
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Risposta di Loop Generation

Thank you so much Mark! Glad to hear you had a positive experience with us. Ben | Customer Service Advisor

Valutata 1 stelle su 5

Service was fast but damaged product

Service was fast. However, one of the earrings needle was broken. Couldn’t use it for the occasion I got it for. Now I have to go and get this fixed…

10 febbraio 2025
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Risposta di Loop Generation

Good afternoon Melisa,

We wanted to express our greatest apologies to you - the situation you've described does not reflect the standard customer experience at Loop Generation. We strive only for the highest standards and ensure to rigorously quality-control our stock. We wish you'd have contacted us following receiving the order, as we're positive we could have provided a suitable solution. For future reference, we accept online order returns for a full refund within 5 days of you receiving the items.
Once again, we apologise for the dissatisfaction with your order.

Valutata 5 stelle su 5

Excellent experience

I had an excellent experience buying a second hand Celine bag from Loop Generation. I was a bit jaded after having a poor experience trying to buy from a different reseller recently, but my experience with Loop Generation was so seemless, I would definitely shop with them again. The bag is absolutely gorgeous and as described. It was shipped out to me next day, and I recived it within less than 48 hours from my order. It came with a Celine dustbag but not the original one meant for this bag, but I can't complain as they didn't advertise it as having a dustbag included at all. All in all a great experience.

13 novembre 2024
Valutata 1 stelle su 5

Misleading photos of the item

The photos of the jacket are in perfect condition no scratches in the photos. However, the actual jacket I received got a few pretty long scratches in the front of the jacket and on the sleeves. I can upload the photos if requested.

In the web site production description, it was stated that Condition description: Good condition (minor signs of wear). This is a fraud. I am totally disappointed with this shopping experience.

15 ottobre 2024
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Risposta di Loop Generation

Dear Jac Miranda,

We're truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any disappointment caused.

Our curation team always strives to disclose every feature and fault of each item in the description and photograph it as accurately as possible. The creases or scratches you mentioned could be due to the natural characteristics of the fabric, but we understand how important it is for you to feel confident in your purchase.

Please feel free to reach out to us at hello@loop-generation with any additional photos or details. We’d be happy to look into this matter further and assist in any way we can to ensure your satisfaction.

Warm regards,
The Loop Generation Team

Valutata 5 stelle su 5

Great service and lovely staff

Great service and lovely staff

18 ottobre 2024
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Risposta di Loop Generation

Thank you so much for your review. We are looking forward to seeing you in our store again soon.

Warm regards,
The Loop Generation Team

Valutata 5 stelle su 5

Great experience

Great experience. Great selection of high end products.

13 settembre 2024
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Risposta di Loop Generation

Thank you so much for your review. We are looking forward to seeing you in our store again soon.

Warm regards,
The Loop Generation Team

Valutata 4 stelle su 5

Shipping was fast and the clothing item…

Shipping was fast and the clothing item was great. But the pants had already been tailored so the size was much smaller than advertised. Not sure how Loop would know but it is annoying as now I have to pay to make them fit. Otherwise, great.

20 agosto 2024
Valutata 4 stelle su 5

The store staff was helpful

The store staff was helpful. The store is really nice with a great selection. I appreciate small businesses who offer sustainable shopping. I received my package a little late and there was no update on a tracking number or when I can expect it. However, I would definitely buy from Loop Generation again.

7 giugno 2024
Valutata 5 stelle su 5

I love being part of the Loop Generation Community

I spent 3 days on a business trip in London. Preloved items are like treasure hunting and what a surprise, I hit gold!!! I was 12 minutes walking from the store. Staff was so friendly, Abdul was so helpful and I we clicked right away. I got a pair of red soles in great shape at great price. I hade some issues w my credit card, they called me back to make everything was well. I just made my second purchase online and I can wait to maybe become a seller too. I’m so happy to be part of the Loop Generation community now.

14 giugno 2024

Come funziona Trustpilot

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