I invested £1k in 2018, which has resulted in an investment worth £356 in 2026. Over that period of time, the housing market has not lost 66% of value, so I can only surmise that this whole thing has... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Invested 5 years ago on a property and despite the nice write up they suddenly devalued it with no explanation. Invested £250 and it is now worth about £4. Since when does a property lose nearly 100... Leggi di più
I'll keep it short - avoid at all costs. These guys are absolute jokers who clearly have very little knowledge or understanding on how to build and manage a property portfolio as can be seen by t... Leggi di più
L'azienda ha risposto
Confusing return analysis combined with seemingly distorted selling exchange where nothing can be sold for anywhere near its suggested market value creates a platform of complete distrust. Addit... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
London House Exchange is the UK's leading fractional property investment platform and the world's first and leading stock exchange for individual properties. LHX has £120m of assets under management and over 8,000 investors from over 80 countries. Since inception, £55m of property shares have been traded on the FCA-regulated trading exchange, the only one of its kind for individual residential properties.
Informazioni di contatto
55 Baker Street, W1U 7EU, London, Regno Unito
- +442036965600
- support@londonhouseexchange.com
- londonhouseexchange.com
1,3
Pessimo
459 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 36% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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The Upturn Never Arrives...
At one time, investing with LHX was a reasonable proposition, but as dividends have fallen and fees have increased, this is no longer the case. Hoped for improvements in investment performance never seem to materialise. I currently have an investment with LXH in a property in the south-east where I have an expected capital LOSS of -76%, which is a truly mind-boggling figure, and completely out of sync with my experience of directly owning physical property, where I have seen GAINS of over 76% over a similar timeframe. I have also found that exiting my LHX investments has taken much longer than I anticipated.
Overall, I'm afraid I couldn't recommend investing through LHX, and would suggest you just put your money in an ISA. But if you must, the best way would be to buy on the resale market - seek out one of the few properties that does pay a dividend, with as large a discount to its independent valuation as possible. And remember that the more rental units the investment relates to, the longer it's going to take to vacate and sell all of them before you can realise their full value...
17 giugno 2024
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Are they dead?
Website has been down for days. No communication about this. Have we finally lost all our money?
Investment performance, as others have mentioned, has been truly atrocious.
5 giugno 2024
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Worst company ever
Worst company ever! Put money into an ISA investment 4 years ago. The investment was only meant to be for a year and now they are saying it’s unlikely I will see a penny of it back! They just seem to take their fees and not care one bit about how their customers are ripped off on a daily basis. Avoid this company at all costs!
30 aprile 2024
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Risposta di London House Exchange (formerly Property Partner)
Hi David,
We cannot respond on a public forum to your ongoing queries that our support team is addressing. However, please rest assured, we take your concerns seriously and will be providing you with a thorough response shortly.
Best wishes,
The LHX Team
Throwing small investors under the bus
Throwing small investors under the bus. I had a development loan with them, which effectively didn't deliver enough. Therefore, LHX's primary lender designed a strategy to save all their capital and most of the interest, and the rest of the small (crowdfunded) investors in LHX were told that they would lose all the capital, not even to mention the interest. Such a disrespect to the small bondholders! Even worse, where is the due diligence they (LHX) apparently did on the primary lender? If clearly, the primary lender had only one thing in mind, to rip off the small bondholders.
30 aprile 2024
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Risposta di London House Exchange (formerly Property Partner)
Hi Tomasz,
The primary lender in this particular loan, is a fully regulated lender, and is in no way connected to LHX. We would welcome the opportunity to discuss this particular development loan with you in more detail - please email us at support@londonhouseexchange.com with some convenient times and dates and we can schedule a call.
Best wishes,
The LHX Team
Terrible
Terrible. Been in a long time for a significant amount. To start with dividend payments were good. But as time has gone on it has become apparent that in a rush to stock up the portfolio and attract investors, properties were purchased at far too high a price. The housing market goes up and down but for London flats to now be sold at 10% under purchase price just illustrates incompetence of those responsible for accurately valuing and negotiating best price. Dividends have been suspended for years now. For a company to have financed purchases on variable rate mortgages during an extended period of historically low interest rates and then get caught out by the rate fiasco later is bordering in criminally irresponsible. The across portfolio mortgage rate is apparently 8% at the moment. Whilst my investment is going to be worth significantly less when realised I guess people coming in at this stage can potentially grab a bargain
30 aprile 2024
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Risposta di London House Exchange (formerly Property Partner)
Thank you for reaching out.
There are a number of points raised, and we would welcome the opportunity to discuss your portfolio performance with you in greater detail, please email us at support@londonhouseexchange.com with some convenient times and dates and we can schedule a call.
It should be noted that London flats have not performed particularly well across the board - not simply in our portfolio. According to HPI data from HM Land Registry, London flats have fallen by 4.9% in the 12 months to February 2024. This fall in value is of course amplified in terms of the impact on equity, by the presence of a mortgage.
The mortgages available to our portfolio are not the same as those available for standard buy-to-let purchases and even when rates were very low, the cost to fix was high. Investors benefited for a number of years from low rates available through variable rate mortgages and we have been impacted by the rising cost of borrowing as have a huge number of actors in the property market.
We remain at your disposal should you wish to discuss any aspect of your portfolio or have any questions.
Best wishes,
The LHX Team
Severe Underperformance and Broken Promises
Severe Underperformance and Broken Promises: A Warning About My Disastrous Investment Experience
I'd like to offer a candid reflection on my experience with this investment platform, particularly for those considering similar ventures. I invested a significant amount - over £30,000 - based largely on the guidance of their investment advisor, focusing on properties they recommended. Regrettably, after a four-year period, my overall return was almost negligible, nearly 0%.
One of the main appeals for me was the dividend income, which turned out to be underwhelming. There were extended periods without dividend payouts, and when they were distributed, the rate was approximately 1.3% less than what a standard bank account would offer.
Entering this investment, my expectations were for returns modestly surpassing what a regular bank savings account could yield. However, this goal was not achieved. It appears that more significant earnings on this platform might be linked to their mortgage bonds and similar products, but these come with a higher risk profile.
To put things into perspective, had I allocated the same £30,000 into well-known stocks four years ago, based on current market trends, I could potentially have seen my investment grow to over £100,000. This reflection is based on my personal journey and should be considered as such, rather than as professional financial advice.
1 marzo 2023
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Avoid
I'll keep it short - avoid at all costs.
These guys are absolute jokers who clearly have very little knowledge or understanding on how to build and manage a property portfolio as can be seen by their investment returns.
Returns are terrible across the board, most properties don't earn rental income, the sales process takes forever despite high demand and they charge fees for these 'privileges'.
Do yourself a favour and invest in a well managed REIT (e.g. Segro).
2 febbraio 2024
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Risposta di London House Exchange (formerly Property Partner)
Thank you for your review. We have addressed your points in turn below. If you would like to discuss your portfolio or have any general questions, please do not hesitate to get in touch with us via support@londonhouseexchange.com and we can schedule a call.
Returns of course vary on a property-by-property basis. Our most recent property exited off platform, Finch Heights, Hastings, provided a total return of 38.4% to investors net of all associated fees and costs.
We sell properties sequentially to maximise value for shareholders; were we to flood the market this would place downward pressure on prices and it is important to note property should be regarded as a long-term investment. It should also be noted that property transactions are significantly down in the UK housing market, this is reflected in HMRC data and can be attributed to the significant rise in the cost of borrowing - this in some cases has extended the time it takes to sell units.
Once a property is voted for sale by shareholders, dividends are suspended as standard as we are making units vacant and thus reducing income, while still incurring costs.
We do charge an AUM fee of 0.7% p.a. - this is very reasonable for the management services provided and well within industry benchmarks.
Best wishes,
The LHX Team
BE WARNED
I hate leaving negative reviews, but this is justified considering the amount of money these guys have lost from me..
So, I made my sizeable investment within the PropertyPartner platform (Now London House Exchange) in 2018, pre-pandemic.
Everything was great for the first couple of months, with ok dividend payouts but not consistent. Then my portfolio started to go south consistently, even before covid and the announcement.
6 years later and my portfolio is down well over 25% even with the property boom and demand for rent and housing! Its been absolutely appalling performance, borderline scam.
A year into my initial investment thes
e crooks introduced an AUM fee which is charged every month and erodes away at your equity even when making loss. Being kicked whilst down is the best way to phrase it.
Honestly, this is the worst performing asset I have and I have major regrets investing. See this as a warning: DO NOT INVEST with these guys, you will likely make a loss and lose most if not all of your investment.
11 gennaio 2024
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Risposta di London House Exchange (formerly Property Partner)
Hi Liam,
Thank you for your review and for confirming your account details.
We would very much welcome the opportunity to discuss your personal portfolio performance with you at greater length. Please email support@londonhouseexchange.com if you would like to arrange a call with a member of our team.
Your portfolio consists of 2 shareholdings, one of which has seen a devaluation since purchase. It is true that the pandemic created a unique set of circumstances that led to an increase in average property prices, however this was not universal and certain property types and areas significantly underperformed, including London flats and particularly those without gardens. One of your shareholdings is in one such property and one unit of the 2 was sold this year at a 16.4% discount to sale price.
The other property in your portfolio is in the process of being sold off platform following shareholder vote, 6 out of 7 units have been sold at 25.8% premium to purchase. Of course your performance depends upon the price at which shares were purchased.
The nature of the exchange means there are myriad combinations of investments and thus huge variation in terms of performance across our 8,000+ clients’ portfolios. We have some properties that have significantly outperformed HPI, some in line and some that have underperformed.
We did introduce an AUM fee of 1.2% which was subsequently reduced to 0.7% per annum in 2021. This is very reasonable for the management services provided and well within industry benchmarks. We gave investors 6 months to sell their shares before the introduction of this management fee should investors have not wanted to face the charge.
Best wishes,
The LHX team
Something scammy going on
Something scammy going on
I bought properties 5 - 8 years ago at a fair valuation then
All property prices have gone right up but somehow my investments are 5% - 40% down
And now they started charging high fees to I'm selling all out and never coming back.
21 dicembre 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi David,
Thank you for your review.
We have not introduced any new fees - our AUM fee is 0.7% (excl. VAT) and has remained unchanged since 2021.
It is of course unfortunate that the properties you purchased shares in did not perform in line with the broader market trends. We have some properties that have significantly outperformed HPI, some in line and some, particularly London flats, that have underperformed.
The nature of the exchange means there are myriad combinations of investments and thus huge variation in terms of performance across our 8,000+ clients’ portfolios.
Without further information we of course cannot comment on any specifics, but we would very much welcome the opportunity to discuss your personal portfolio performance with you at greater length. Please email support@londonhouseexchange.com if you would like to arrange a call with a member of our team.
Best wishes,
The LHX Team
Avoid like the plague
Avoid like the plague unless you’re happy - as the site warns - to lose your entire investment. The dividend returns on my investment since 2016 have been miserable, the capital value has fallen through the floor, communication is poor - the concept seems attractive but from my experience is deeply flawed. I suspect forecasts of investment returns are overly optimistic and that overheads are too high in relation to the individual amounts invested. I knew there was a risk and fully accept that, but I will never again invest in this type of scheme
Response to LHX reply
This is obviously a bog standard cut and paste reply - see their replies to other customers who have submitted negative reviews. I did not say I ‘liked the concept’ - I said it ‘seemed attractive’, and my subsequent comments made it clear I believe the concept to be deeply flawed. This response from LHX is an insult. Avoid like the plague or lose your cash
8 dicembre 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Mike,
Thank you for your review.
We are glad you like the concept, but it is of course unfortunate that, as you state, that your portfolio has not performed well. The nature of the exchange means there are myriad combinations of investments and thus huge variation in terms of performance across our 8,000+ clients’ portfolios.
Without further information we of course cannot comment on any specifics, but we would very much welcome the opportunity to discuss your personal portfolio performance with you at greater length. Please email support@londonhouseexchange.com if you would like to arrange a call with a member of our team.
Best wishes,
The LHX Team
Interesting concept, terrible investment
As a concept it is interesting but I am really glad I only invested a minimal amount of money on 4 properties, as a speculative investment. All 4 properties are now valued below their purchase price more than 5 years ago - 2 of them at more than 10% below sales price, 1 of them at 42%!! below sales price. That in a market where average house prices have grown from ca £220 to ca £260K in the same period. Go figure . . .
20 ottobre 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Hannes,
Thank you for your review.
We are glad you like the concept, but it is of course unfortunate that the properties you purchased shares in did not perform in line with the broader market trends. We have some properties that have significantly outperformed HPI, some in line and some, particularly London flats, that have underperformed - such as the one you are referring to above.
The nature of the exchange means there are myriad combinations of investments and thus huge variation in terms of performance across our 8,000+ clients’ portfolios.
Property prices have not universally increased across the country and any capital loss incurred on a geared property is amplified on account of the presence of mortgage debt. Moreover, all property transactions incur circa 6-10% of purchase costs, which if the property does not perform well, will further impact upon the equity holder’s position.
We would very welcome the opportunity to discuss your personal portfolio performance with you.
Please email support@londonhouseexchange.com if you would like to arrange a call with a member of our team.
Best wishes,
The LHX Team
Great concept - poorly executed
This concept seemed to be such a great idea, democratising property investment and enabling users to diversify investments across geographical and different property classes. How they could make such a mess of it during a period of exponential growth beggars belief. Shame.
6 ottobre 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi John,
Thank you for your review.
We appreciate your candour and are glad that you like the concept.
The nature of the exchange means there are myriad combinations of investments and thus huge variation in terms of performance across our 8,000+ clients’ portfolios. We have some properties that have significantly outperformed HPI, some in line and some, particularly London flats (with no outdoor space), that have underperformed.
We would very welcome the opportunity to discuss your personal portfolio performance with you. Please email support@londonhouseexchange.com if you would like to arrange a call with a member of our team.
Best wishes,
The LHX Team
Borderline Scam
Borderline scam of a site. Hence the change of name from PropertyPartner. I invested in 10 different properties on the site 5 years ago now in order to diversify. At the time of writing this review trading has been suspended on 7 out of the 10 properties and dividend payment has been suspended on 9 of the 10 properties. So basically there all F##ked. Do not invest on this site!
1 ottobre 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Mick,
Those properties that have been suspended have been voted for sale by shareholders as part of their 5-year anniversary (you will see an exclamation mark next to them in your dashboard and if you click or hover depending on your device it will show this).
For details of sales progress you can go to the Individual Unit Details tab in the Financials section (just below property images) on each property’s investment page on our website. Units need to be sold individually and in a staggered manner to ensure the market is not flooded, potentially affecting achievable sale prices. This means that the process of selling the property can take some time, particularly where there are a large number of units within the investment.
Moreover, once a property has been voted for sale by shareholders, dividends are suspended as standard as we make units vacant for sale, thus reducing cash flow. We make it clear to investors that income accumulates and is distributed to shareholders once the property (and all units if the investment comprises a number of units) have been sold and the SPV has been liquidated.
All of this information is on the website and for property specific information please refer to the “Latest Update” section on each property’s page.
Please do not hesitate to contact us directly if you have any questions or would like to speak to a member of our team.
Best wishes,
The LHX team
Easily my worst performing investment…
Easily my worst performing investment of the last 2 decades.
Totally illiquid, other than for a small number of properties where you have to sell at an eye watering loss if you want to cash in. No dividends to speak of, wind down process seems to take years with no interim distributions and very little proactive communication.
I had a phone call with one of the team which was largely bluster on their part and when I questioned the huge costs being incurred on the properties I was promised that they'd look into it, but no-one ever came back to me.
All I can do now is wait and see the value of the investments eroded by the huge costs and resulting deficits being run by the properties.
Update - over a year later and as predicted the value of the portfolio continues to shrink with the staggeringly high costs eat up any spare cash as properties take months and months to sell at prices well below their valuations. You could sort of understand it if there were some winners and some losers but every single property appears to be a loser.
19 settembre 2023
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Risposta di London House Exchange (formerly Property Partner)
Dear Richard,
Thank you for your review.
Once a property has been voted for sale as part of its 5-year anniversary process dividends are suspended - this is because as we make units vacant for sale the property is still generating costs and continuing to pay a dividend could lead to a cash flow issue where there is reduced or no rental income.
With regards to your point on communication of the sales process, for every residential property you can track progress by looking at the Individual Unit Details tab in the Financials section for each property. We also provide a quarterly update on portfolio performance and monthly activity updates are emailed to all shareholders - please either check your spam/junk folders if you are not receiving these or you may need to manage your communications preferences in your LHX Dashboard.
We would like to take this opportunity to apologise that you were not replied to following your call. We can schedule a call with you and our Chief Investment Officer, who is best placed to address any of your concerns/answer any questions - if you would find this helpful, please email us at support@londonhouseexchange.com and we will get that arranged.
Best wishes,
The LHX Team
Avoid this platform for property investment
I have invested with London House Exchange (Property Partners) for many years.
The downsides are many -
1. One of their policies involves bundling, say, 10 units in a building which are bought together but they are sold individually. Selling 10 units in the same building may take many many months. Conveniently for them, they won't distribute the funds until the last unit is sold. Hence, they sit on all the cash while the investors keep waiting for the funds. I have been waiting for many such sales to be completed for years!
As this process takes a very long time and during that time you can neither take your money out nor do you get any rental income and thus it becomes fairly illiquid.
2. LHX will charge you a letting and management fee and then on top also add an additional Asset Management Fee. Ultimately, your property assets will give you lower RoI than most other standard alternative forms of investment in rental properties.
3. They are not the most efficient in managing the properties. Loss of rent is an investor's risk but LHX will keep charging their fees irrespective if you get your rent or not. Also, they will find every opportunity to delay any rent proceeds to the investors.
24 agosto 2023
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No communication, no response from Support
I haven't heard anything from them for over a year. I am unable to log in to my account. I've emailed the support team but they have not responded. I realise that the property market is doing pretty badly right now but I would like to be able to review my account.
22 agosto 2023
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Risposta di London House Exchange (formerly Property Partner)
Good afternoon Pat,
Please check your spam or junk folder, as we responded to your most recent requests this morning regarding bank account verification and the authenticator code.
Moreover, we provide comprehensive quarterly portfolio performance analysis sent to all shareholders and monthly activity updates (all sent via email).
If you are struggling to log-in you can reset your password here: https://www.londonhouseexchange.com/reset
Please do not hesitate to get in touch with us either on the phone at 02036965600 or via support@londonhouseexchange.com
Best wishes,
The LHX Team
Latest update extremely worrying
The latest update is extremely concerning. Not only has the CEO left (sacked?) they note the "the average interest rate across our mortgaged portfolio [is now] 7.9% ... a level which is unaffordable for the majority of the residential portfolio".
I'm worried wind down is just round the corner with my six figure investment heading for a fire sale.
2 luglio 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Andrew,
Thank you for your review.
There are no plans to wind down. We remain committed to our investors and the longevity of the platform. Warren has been at the helm for some time and has steered the business through challenging times. Better is now planning to introduce new growth initiatives to LHX and to integrate the platform fully into the wider group. New leadership will help to take this forward.
With regards to mortgage rates, we have been dealing, as best as commercially possible, with the rising cost of borrowing for the last 18 months, aiming to reduce the LTV and interest costs wherever possible. These include, Mortgage Bonds, further fundraises, dividend suspension and increased numbers of unit sales, all to pay down mortgages.
We understand your concern, and are more than happy to arrange a call to discuss this and any other questions you may have at greater length - please email support@londonhouseexchange.com to arrange.
Best wishes,
The LHX team
DO NOT INVEST….
Invested over 6 years ago in a property that increased by 40% over that time yet they have failed to sell it even at cost price with no dividends for over a year.
Worst investment ever made, total scammers! DO NOT INVEST!!
6 giugno 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Andrew,
Thank you for your review.
I believe you are referring to St Davids Lodge, one of our properties in Hastings. This property was voted for sale by shareholders as part of its 5-year anniversary, but is a multi-unit block and we sell on a unit-by-unit basis to maximise value for shareholders. We cannot flood the market with a number of units as that would significantly impact the sales price.
You can see the sales progress in the Individual Unit Details tab in the Financials Section on the property's listing on our website.
To date we have sold 8 of the 13 units at a 30.2% premium to purchase price (your return may be showing as higher as you bought at a lower share price), 2 units are currently under offer, 1 unit is on the market and 2 remaining units are let and will be made vacant for sale once the others complete.
Please do not hesitate to get in touch with us via support@londonhouseexchange.com should you have any further questions or would like to arrange a call to discuss your portfolio with a member of the team.
Best wishes,
The LHX team
hi yes i am in a similar situation and…
hi yes i am in a similar situation and invested just over 6 years now.
i feel sad that i am paying more fees than receiving dividends and whereas all porperty prices around the country is going up, they are selling at a loss to their clients.
does not make sense ? they should be making money for us!!!!!
20 maggio 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Asmita,
Thank you for your review and we are sorry to hear you have not had a good experience using the platform.
While we could provide you average performance data which is not reflective of your experience, without being able to look at your portfolio it is very difficult to comment. Please email support@londonhouseexchange.com as we would like to look into this for you and potentially arrange a call to discuss your portfolio performance in greater detail.
Across the portfolio we are not selling at a loss, rather in many cases we are selling at a premium to vacant possession value.
You can find our Selling Record on the website and we have recently added “Individual Unit Details” to every residential property on the Exchange which you will find in the Financials section of each listing on our website. This will give you an insight into the most recent valuation of each property and status on a unit-by-unit basis, including sales prices achieved.
We hope to hear from you soon.
Best wishes,
The LHX Team
Avoid, you will not make much, if anything
I invested in over 20 properties on the platform. While some of the properties have made a small return, most have made almost nothing and several have made large losses.
It feels like this company is run by people who don't care if they make any money for their customers or not. After all it's not their money, they will no doubt be making money for themselves from all the fees.
During my investment period of about 6 years most property should have gained in value significantly. This is not the case with this platform. Do the managers even know what they are doing or how to make money from property?
4 maggio 2023
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Risposta di London House Exchange (formerly Property Partner)
Hi Jamie,
Thank you for your review and we are sorry to hear you have not had a good experience using the platform.
We of course care about our client’s experience. We have over 8000 clients from 80 countries, and the nature of the Exchange means the majority of clients’ portfolios are relatively unique and there is variation in performance.
While we could provide you average performance information which is better than and not reflective of your experience, without being able to look at your portfolio it is very difficult to comment. Please email support@londonhouseexchange.com as we would like to look into this for you and potentially arrange a call to discuss your portfolio performance in greater detail.
We have recently added “Individual Unit Details” to every residential property on the Exchange which you will find in the Financials section of each listing on our website. This will give you an insight into the most recent valuation of each property and status on a unit-by-unit basis, including sales prices achieved.
We hope to hear from you soon.
Best wishes,
The LHX Team
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