I invested £1k in 2018, which has resulted in an investment worth £356 in 2026. Over that period of time, the housing market has not lost 66% of value, so I can only surmise that this whole thing has... Leggi di più
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Scopri cosa dicono le persone
Invested 5 years ago on a property and despite the nice write up they suddenly devalued it with no explanation. Invested £250 and it is now worth about £4. Since when does a property lose nearly 100... Leggi di più
I'll keep it short - avoid at all costs. These guys are absolute jokers who clearly have very little knowledge or understanding on how to build and manage a property portfolio as can be seen by t... Leggi di più
L'azienda ha risposto
Confusing return analysis combined with seemingly distorted selling exchange where nothing can be sold for anywhere near its suggested market value creates a platform of complete distrust. Addit... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
London House Exchange is the UK's leading fractional property investment platform and the world's first and leading stock exchange for individual properties. LHX has £120m of assets under management and over 8,000 investors from over 80 countries. Since inception, £55m of property shares have been traded on the FCA-regulated trading exchange, the only one of its kind for individual residential properties.
Informazioni di contatto
55 Baker Street, W1U 7EU, London, Regno Unito
- +442036965600
- support@londonhouseexchange.com
- londonhouseexchange.com
Ha risposto al 52% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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I can’t give 0 stars
I can’t give 0 stars. As every other reviewer has said, this was my worst investment ever. Avoid at all costs - I pray they close off all my investments soon so I never have to deal with them again.
They’ll probably write some sarcastic comment attached to this saying ‘please arrange a call to discuss our performance’. Why? I can clearly see your performance is terrible, why would I waste any more time discussing this with you.

Risposta di London House Exchange (formerly Property Partner)
I'd rather buy snake oil!
If you like property and if you like investing in property and making a return, then this is not the company for you.
I invested over 7 years ago, only a small sum to get started, and I am glad I did not put in any more! London House Exchange (formerly Property Partner) must be the only company in the UK that has lost money investing in property. All the properties that were part of my portfolio have gone DOWN in capital appreciation....which is unbelievable considering I held these over the Covid period which made property prices jump! Further, all the dividends (from rental income) has been suspended.
I cannot withdraw my money until the properties have been sold and they have been in the process of selling for well over 12 months in some cases. Shocking!
Do yourself a favour and invest elsewhere

Risposta di London House Exchange (formerly Property Partner)
MINUS 44% return after 8 years....
Investor with London House Exchange (previously Property Partner) since January 2015.
I'm down to 3 properties now, all of which I've now owned for more than 8 years.
As per my portfolio page, my total return percentage on these investments over the 8+ year period is MINUS 44%. So if I put £100 in 8+ years ago, I might get back £56, might being the operative word.
And that's nominal returns. As per Copilot, taking into account RPI inflation, that's a MINUS 63% return over 8 years.
And that's based on LHX's valuation which is suspect to say the least. For example they're in the process of selling a Southampton PBSA property for £2.5m for which they had put a vacant possession valuation of £3.8m!
The property was bought by LHX for 4.3m almost 7 years ago.
Almost all (or perhaps all) of that 2.5m will go towards paying off the mortgage, selling costs and to wipe out the deficit, so the investors in this property lose every single penny they put in. No loss to LHX.
To their credit, they admit this clearly "This sale will result in a near full loss of investor capital, and it is possible no returns will be distributed."
As an early investor from 2015, the whole PP/LHX journey has been a terrible investment for me overall and a lesson learnt that you need skin in the game to manage risk properly, anyone can charge a fee and be a hero with someone else's money.
Incompetent or negligent
Held London properties on the platform almost 10 years.
Average London property increase in that time period: +73%.
Approx performance of my properties: -50%.
How that's possible - no idea. Didn't lose much, but the performance is so bad, it feels like gross negligence.

Risposta di London House Exchange (formerly Property Partner)
Terrible
This has to be one of the worst investments I've ever made. Avoid them at all costs.
I've been an investor with them for 7 years and can't get my money out.
I have invested in 3 properties with them that I have held for more than 2,000 days (over 6 years), here's the total returns:
- Property 1: -19.3%
- Property 2: -86.2%!!! How is this even possible?
- Property 3: -43.6%
Overal return: -53.7%
None of these properties have paid any rental income for a long time either.
So I've just had 53.7% capital loss on the properties with no cash flow at all from rental income.
In total I invested £10,348 and the properties I've now held for almost 7 years are apparantly worth £4,793
Also waiting for these properties to sell before I ever get any money back. Will they ever sell? Who knows.
I'm sure LHE will sell them dirt cheap and collect their fees and us investors will get the scraps so we can finally withdraw.
The idea behind this was great, investors collectively purchase properties and get rental income and capital growth based on shares owned.
In reality this has been one of the worst investments I've ever made.
Very disappointed! As soon as the properties sell, I'll be withdrawing and never returning.

Risposta di London House Exchange (formerly Property Partner)
I do not understand why a company doing…
I do not understand why a company doing this badly for investors with all the poor reviews are only contactable between 11 - 3 (mon to Thurs). You would expect them to be putting in the hours trying to put things right

Risposta di London House Exchange (formerly Property Partner)
ZERO concern for customers. Lie about rules
This is in reply to the company (see original below):
How should a call help.
IT IS NOT TRUE that you go by a majority. if i remember correctly, less than 20% voted to sell pitt street, less than 10% voted to sell sainsburys in cubbington. they were both long term sound investments. the majority lost a lot of money when sales were pushed through at a loss to purchase, and even to current prices.
the sellers could have sold their shares on the secondary market far quicker and with less damage had the whole thing not had to go through the LONG AND PAINFUL sales process
if property is long term than those with long term views should be heard and not given the same pathetic answer (do you just copy paste?)
OK, you lowered the AUM to 0.7%, when?
even so, until a property is sold there is no dividend but still AUM. Is that called acting in customers interests?
I have a screenshot of a property suspended from trading, a week after the update said trading would resume
ORIGINAL REVIEW:
i'm another disappointed customer. after only 3-4 years, they have not delivered at all.
cancelled all dividends almost, forcing sales on good invesments due to minority votes.
DID NOT offer one new property for over 2 years now - when property has been at its cheapest.
during sales or low times, no dividend but they still take 1% AUM all along.
one good commercial propert has just gone at a major loss when it could have stayed as a reliable passive income for years. due to pathetic rules.
no problem, LHX have still got their AUM fee and other fees all along, as well as parts of mortgage bonds etc. there is no active interest in providing an income for what it should be.
bricks and mortar are histprically safe, and should return in double digits, but slipshod attitude has turned investors into losers.

Risposta di London House Exchange (formerly Property Partner)
Avoid this company at all costs
I have been investing with this platform for the past six years, and my experience has been disappointing. According to their platform, the UK property market is on a downward trend, which has caused all my investments to lose value. To make matters worse, selling shares is nearly impossible because the selling price is lower than what I initially paid six years ago. They have stopped paying dividends on all the investments which I have held with them.
There is no clear exit strategy, leaving investors stuck with losses and no way out. My simple advice to anyone considering this platform—avoid it. There are far better investment opportunities elsewhere.

Risposta di London House Exchange (formerly Property Partner)
So many poor reviews…..
You would think judging by the number of poor reviews the penny might drop….but there’s none so blind as those that cannot see!
My final property was voted for sale a year ago on its 5th anniversary. But guess what , still no sale and loads of excuses
Awaiting yet another update on my property from LHX but my next recourse is via the ombudsman who themselves might find the feedback illuminating.

Risposta di London House Exchange (formerly Property Partner)
Real People Matter TO
Selling properties is a nice game to be in however how about the treatment of the tenants in the properties. This may be a trading game to you but the effect it has on real people is disgusting. You have nothing in place to manage the miss management of property management companies used by you and the unlawful actions used.

Risposta di London House Exchange (formerly Property Partner)
I have 16 different investments
I have 16 different investments, 13 are for sale.
I've had some investments for over 8 years. Nothing ever seems to sell (they must be using some of the worst agents) and I receive no rent anymore.
Most of the investments seem to go down in value and I've made a loss. Even after holding for nearly 10 years of investment, the property has lost value. I understand there is always a risk of this but for most of the properties to lose value I feel they offered expensive deals in the first place. I feel like investors are misled by the quality of the investments also how easy it would be to get cash out if needed. The marketplace is a joke as you can never sell anything through this. I'm locked in but still paying high AUM fees. Save your money. As you can see from the other reviews I don't think this business will be around much longer once all the properties are sold and funds removed.

Risposta di London House Exchange (formerly Property Partner)
These people are complete scamsters
These people are complete scamsters. I can't understand how while rents in central London are booming, they are struggling to find tenants for their properties and are making losses!

Risposta di London House Exchange (formerly Property Partner)
Client for 7 years - AVOID AT ALL COST
I've been with this platform for more than 7 years and the returns have been absolute the worse. I don't understand how could they mismanage so many properties and loans. They stopped paying dividends on many rentals and currently my portfolio sits in a minus altough the property market has been going up.

Risposta di London House Exchange (formerly Property Partner)
3rd review and still a downward spiral
Since my 2nd review this platform has struggled further.
Now dividends are all but stopped and most properties are up for sale.
Particularly bad experience with Pitt street sale in Newcastle where sold funds are not released,.poor communication from the platform and late communication which spoke investors further...
Need to be a bit more open and transparent and up the comms

Risposta di London House Exchange (formerly Property Partner)
Utterly flawed
Utterly flawed. Even though the company has been given a clear mandate from its clients to sell the properties, they sit on estate agents books for months and years attempting to reach over the top valuations, while LHX pulls in its AUM fee. If Property Partner (LHX) hopes to survive it has to retain its cash flow via the AUM fee, yet this means its clients have no hope of a return, when they can only exit their investment after a complete sale. The business is completely flawed. These two objectives are diametrically opposed. If LHX sells all the properties, they go under.

Risposta di London House Exchange (formerly Property Partner)
LHX Client Services
Excellent service from Simon at the client services team. He is very knowledgable and always responds promptly. He follows up and does his best to help. A pleasure to deal with.

Risposta di London House Exchange (formerly Property Partner)
I would not recommend.
I have lost a considerable amount of money by chosing to invest here. I am trying to get the rest out but that is not a simple process. I would not recommend.

Risposta di London House Exchange (formerly Property Partner)
Utterly incompetent. Avoid
Feb 2025 update. The funds have eventually been paid. They need to improve this aspect of the business, as well as many others, before they can be trusted again.
Jan 2025 update. The last unit in Blanchman’s Road sold on 8th Nov 2024. Nearly 4 months later no funds have been returned to investors. I have emailed twice (and received replies). Apparently I have to check the website for updates yet the last update there was 31/10/24. They simply can’t give a good reason why they are not paying out the money.
—-
Update LHX eventually replied to my email with nonsense excuses. They simply don’t accept any responsibility for their failings - it’s always someone else’s’ fault. Many reviews saying the same thing can’t be wrong. I support legal action against this company if group action is taken. It’s time to get some of our money back and put these people out of business.
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Either a scam or managed by incompetent fools. I have held £40k worth of shares for years - this is now worth £30k without any dividend payments for a long time now yet they keep taking their monthly fees. One property (Hastings) apparently has £1.1 million in cash but the cash is earning nothing, just sitting somewhere (hopefully) whilst they pretend to sell the last unit. I have emailed and they didn’t bother to reply. I wish I had never had anything to do with this company. Now I just hope to get a few £ back at some point in the future.
It started off well but ending as a…
It started off well but ending as a scam with fees heavily increased and no dividends being received. They seem masters and reducing return and despite so many properties going past their 5-year sale period, none of them are being sold but are listed and expected to take a massive loss.

Risposta di London House Exchange (formerly Property Partner)
The Upturn Never Arrives...
At one time, investing with LHX was a reasonable proposition, but as dividends have fallen and fees have increased, this is no longer the case. Hoped for improvements in investment performance never seem to materialise. I currently have an investment with LXH in a property in the south-east where I have an expected capital LOSS of -76%, which is a truly mind-boggling figure, and completely out of sync with my experience of directly owning physical property, where I have seen GAINS of over 76% over a similar timeframe. I have also found that exiting my LHX investments has taken much longer than I anticipated.
Overall, I'm afraid I couldn't recommend investing through LHX, and would suggest you just put your money in an ISA. But if you must, the best way would be to buy on the resale market - seek out one of the few properties that does pay a dividend, with as large a discount to its independent valuation as possible. And remember that the more rental units the investment relates to, the longer it's going to take to vacate and sell all of them before you can realise their full value...
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