not too much to say,it was amazing!The cake was soft,moist & frosting was perfect,not too sweet.Even the fruits used as topping was fresh! One thing i must appreciate is i was running late for pick... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I’ve ordered quite few cakes from Lola’s for people’s birthdays and collected them in Stratford, and also bought cupcakes at the store. Cakes have always been fresh, delicious and exactly as I ordered... Leggi di più
The cake tasted amazing!! It was beautifully decorated and incredibly moist. I will definitely be ordering from Lola’s again for any special occasions! Staff at the Stratford branch were lovely wh... Leggi di più
Cake was ready on time and exactly what I wanted. It was delicious! Very rich so only small portions needed, served 8 with a few slices leftover. Second time I have ordered celebration cakes from Lola... Leggi di più
Dettagli dell'azienda
- Pasticceria
- anche in
- Negozio di cupcake
- Panetteria
- Pasticceria per torte nuziali
- Servizio di asporto
- Servizio di ordini alimentari online
Informazioni su Lola's - Lola's Westfield Stratford
Scritti dall'azienda
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Scritti dall'azienda
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Informazioni di contatto
Ground Floor, Statford Westfield, E20 1EJ, London, Regno Unito
- +447852 646 119
4,6
Eccellente
701 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent customer service and great tasting red velvet muffin
customer service and great tasting red velvet muffin.
20 febbraio 2025
It's one of the best cake we ever had
It's one of the best cake we ever had.
Thaaaasnk yoooooou
19 febbraio 2025
Highly recommended
From customer service (calling) to picking up the cake at my chosen location, everything was seamless and my son loved the football themed cake.
11 febbraio 2025
Cake was delicious and very nice ,however very small for a medium cake .
Cake was delicious and very nice ,
But for a medium cake . The recommended slices were not sufficient. More like a small cake instead.
I was quite disappointed with the amount of slices from the medium cake .
Left a few people with cake . 🙁
Especially as it was a very special occasion .
10 febbraio 2025
The cake was still soft after 6 days
The cake was still soft after 6 days. My mum absolutely loved her birthday cake. Best cake she has tasted
6 febbraio 2025
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The icing is really very bad and it is…
The icing is really very bad and it is sour in taste and the bread also hard to cut down very disappointed and this is my first order that was not satisfied me
4 febbraio 2025
Risposta di Lola's - Lola's Westfield Stratford
Hello Jagadee,
Thank you for taking your time to share your feedback with us.
We are very sorry to hear that you did not enjoy the icing and overall experience with our Red Velvet cake.
This cake uses a cream cheese icing, which has a sweet and tangy flavour.
We may suggest for you our other cake designs featuring either buttercream or ganache icings that you may enjoy more if you did not like the taste of cream cheese icing.
Please note as well that our cakes are typically stored refrigerated ahead of your delivery or collection. If you experienced difficulty with the cutting of your cake it may be that you have not allowed for the time needed to allow your cake temperature, as we recommend your cake is given at least 2-3 hours out of the fridge before serving.
We apologise again for any disappointment with your experience and will be sure to log this with the relevant departments for further review.
If you would like to discuss your order directly with our team, please get in touch with us at hello@lolascupcakes.com.
Kind regards,
Wesley
Wrong candle given
Had a pink themed birthday and purchase a pink candle but when I collected my order, there were no pink candles in stock.
Surely when I am placing my order, stock levels should have been checked, either in your warehouse or at the store of collection.
Had a replacement candle which didn't fit our colour scheme and wasn't used. Complete waste of money.
9 febbraio 2025
Risposta di Lola's - Lola's Westfield Stratford
Hello Muzi,
Thank you for taking your time to share your feedback about your order.
Items such as candles should be packed at our central bakery with your order and we are very sorry to hear that this did not arrive to the shop for your collection.
I have now refunded the candle on your order and logged this issue with our packing team for further review as we into this to best prevent this from reoccurring.
If there is anything else that our team can do to help, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com
Kind regards,
Wesley
Great experience
Had to make a change to my order and Lola’s helped it go so smoothly. There was then a slight issue on pick up but was handled so well and professionally. I was very impressed.
3 febbraio 2025
Highly recommend Lola's Cupcakes
Excellent service, delicious cupcakes, fantastic delivery service (thank you 😊)
26 gennaio 2025
I would definitely recommend Lola's Cupcakes
I would definitely recommend Lola's Cupcakes. I recently bought a red velvet birthday cake for my partner and I have to say, it was delicious, everyone loved it! Tasty, moist and very well decorated, presented and packed. Very friendly lady at the shop when I went to collect it at Westfield Stratford. The only negative to me is that I think they are a bit pricey. £40 is a bit excessive as the cakes are not massive. Maybe £35 sounds a bit better. But overall, a good experience for a special occasion. I have tried their cupcakes before and they are also great and look spectacular.
27 gennaio 2025
Delicious experience!
23 gennaio 2025
Cake tasted old and stale
Cake tasted old and stale. Customer service wasn't so great either, was rushing me.
23 gennaio 2025
Risposta di Lola's - Lola's Westfield Stratford
Hello,
Thank you for taking your time to share your feedback.
I'm sorry to hear that you were disappointed with the cupcakes and service from your recent visit to our Stratford shop.
Our cupcakes are always baked fresh to be delivered to our stores every day to ensure the freshest possible product for customers purchasing at our shops.
I have passed your feedback on to our bakery team and to our store management team so we can best improve on this experience for the future.
If you would like to discuss this in more detail, please email us at hello@lolascupcakes.com
Best wishes,
Wesley
Great cake
Great cake, great service, smaller cake thanks to 'cost of living' but was just as tasty 😋!!
6 gennaio 2025
Best cakes ever
There was alot of different style cakes to chose from
The taste and flavour of all cakes are so good
Was so good for my event everyone loved the look of the cake and said it tastes amazing
Always my go to for cakes for a special occasion
10 gennaio 2025
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.