Cake was delicious but not like before red velvet was my top fav but now the taste become different compared to first time I taste Lola’s cake. Dislike your staff from Waterloo branch. She’s rude and... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Leggi di più
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Leggi di più
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Leggi di più
Dettagli dell'azienda
- Pasticceria
- Panetteria
- Negozio di cupcake
- Servizio di ordini alimentari online
- Servizio di asporto
- Pasticceria per torte nuziali
Informazioni su Lola's - Lola's Waterloo
Scritti dall'azienda
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Scritti dall'azienda
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Informazioni di contatto
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Regno Unito
- +44203 318 1629
4,5
Eccellente
195 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The service was back to its normal…
The service was back to its normal hight standard and it was a pleasure to get the cakes, even got an extra one. Thank you
24 novembre 2023
Was offered free brownie after signing…
Was offered free brownie after signing up to the loyalty scheme…daughter and friend loved the mini cupcakes we bought
11 novembre 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
I ordered at the London Waterloo shop
I ordered at the London Waterloo shop. I need to call the shop 3 times to follow up with the order in 1 week and no follow up was done. Finally, I call the customer hotline. The staff in the customer hotline helped me to confirm the order. It is a very frustrating experience in ordering a cake at that shop.
19 ottobre 2023
Risposta di Lola's - Lola's Waterloo
Hello,
Thank you for taking time to write your review.
I am so sorry to hear about your experience placing the order with us. We will pass your comments onto the store manager so they can discuss this situation with their team.
I am glad to hear that our colleagues at customer service were able to help.
If you would like to discuss this further, please email us at hello@lolascupcakes.co.uk
Kind regards,
Marta
Excellent quality birthday cake
Excellent quality birthday cake. Collected on time at Waterloo
5 ottobre 2023
Amazing cup cakes as always
Amazing cup cakes as always. Fresh, gooey and delicious.
Great customer service from staff at the counter and even when you speak with anyone on the telephone.
25 settembre 2023
sweet reminder
Because it was getting to late the store called to check I was going to reach them in time to collect my order
2 ottobre 2023
Pistachio and Chocolate - not sure
I love Lola’s cupcakes and I buy them regularly however the most recent purchase (pistachio and chocolate) was disappointing.. I will stick to the traditional flavours.
3 ottobre 2023
Risposta di Lola's - Lola's Waterloo
Hello,
Thank you for taking the time to give us your feedback.
I am sorry you were disappointed with the Pistachio and Chocolate cake.
I will be in touch via email shortly to discuss the matter further.
Kind regards,
Samina
Not as lovely as I remember
I usually love Lola's cupcakes and their celebration cakes but the 12 batch of assorted flavour cupcakes I bought wasn't as nice as they've been before, they were overly sweet, too much frosting and the cake was dry and lacking much flavour. Not worth the £30+ I spent. Disappointed.
3 ottobre 2023
Risposta di Lola's - Lola's Waterloo
Hello Deborah,
Thank you for taking the time to give us your feedback.
I am sorry that you have been disappointed with your purchase of cupcakes on this occasion. We have not changed the recipe of the cupcakes recently. I will of course log your comments and pass this on to our bakery teams for review.
I will be in touch via email shortly to discuss the issue further.
Kind regards,
Samina
Lovely cakes and they stay beautifully…
Lovely cakes and they stay beautifully fresh for ages. Nice, friendly staff as well!
18 settembre 2023
I would avoid this place as much as you…
I would avoid this place as much as you can there’s an employee named Yolanda there who is so rude and very unprofessional she had no customer services whatsoever
19 settembre 2023
Non scritta su invito
Risposta di Lola's - Lola's Waterloo
Hello,
Thank you for taking the time to give us your feedback. This does sound really quite unusual. We strive to always provide the best customer service experience to all our customers.
Please can you send us an email to hello@lolascupcakes.com detailing the issue and we shall be able to pass on the complaint to the store managers for review.
Kind regards,
Samina
The cake was exquisite
The cake was exquisite, as were the vegan/gluten free cupcakes. So many people at the party commented it was the best cake they'd ever tasted.
18 agosto 2023
The ability to find gluten free cupcakes
20 luglio 2023
Got some gender reveal cupcakes
Got some gender reveal cupcakes with them and everything went smoothly and they were so kind the whole time. Plus the cupcakes were delicious too of course
17 giugno 2023
Received text advising cake had been…
Received text advising cake had been delivered to pick up point. Sales assistants very cheerful and helpful. Cake was delicious and very pretty. Birthday girl was delighted.
6 maggio 2023
Risposta di Lola's - Lola's Waterloo
Hi Linda,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
10/10 service as per usual :)
26 aprile 2023
21st Birthday Disaster Averted
I ordered a 5" cake for collection, and when I arrived I didn't realise how small it was. A lovely lady named Mia helped me choose some delicious cupcakes to serve with my cake, and her recommendations were amazing! She was extremely friendly, and efficient, and I am so glad and thankful for her help in making my 21st Birthday memorable. Thank you Mia!!!
26 aprile 2023
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